Tahap Komitmen Ahli Terhadap TQM : Tahap Komitmen Ahli Terhadap TQM : Kajian Atas Ahli Jabatan Penilaian dan Perkhidmatan Kementerian Kewangan

This research is intended to identify the commitment level of Total Quality Management (TQM) in The Department of Valuation and Property Services (JPPH), Ministry of Finance, Malaysia. Six independent variables were identified from the literature review expected to influence the dependent variable....

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Main Author:	Ahmad Zikrelah, Haji Ismail
Format:	Thesis
Language:	eng eng
Published:	2001
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/243/1/Ahmad_Zikrileh_bin_Haji_Ismail%2C_2001.pdf https://etd.uum.edu.my/243/2/1.Ahmad_Zikrileh_bin_Haji_Ismail%2C_2001.pdf
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id	my-uum-etd.243
record_format	uketd_dc
spelling	my-uum-etd.2432013-07-24T12:06:18Z Tahap Komitmen Ahli Terhadap TQM : Tahap Komitmen Ahli Terhadap TQM : Kajian Atas Ahli Jabatan Penilaian dan Perkhidmatan Kementerian Kewangan 2001 Ahmad Zikrelah, Haji Ismail Sekolah Siswazah Universiti Utara Malaysia HD28-70 Management. Industrial Management This research is intended to identify the commitment level of Total Quality Management (TQM) in The Department of Valuation and Property Services (JPPH), Ministry of Finance, Malaysia. Six independent variables were identified from the literature review expected to influence the dependent variable. The independent variables were member's attitude toward TQM, management support for TQM, workplace environment, customer focus and TQM practice in JPPH. The dependent variable was commitment level of the JPPH members. The six independent variables identified were based on PKPA 1/1992, TQM for Public Service and reference from known scholars such as Finegen (2000), McLaughlin (1995), Sullivan (1995), Berk and Berk (1995), Kessler (1995), Goffin and Jackson (1989), Menon (1992), Shelfon (1989) and Deming (1986). Questionnaires were used as an instrument and distributed to 171 respondents from JPPH of which 117 completed questionnaires (68.4%) were returned. The data were processed using SPSS software. The analysis comprised of correlation statistical test, frequencies, percentage, T-Test, ANOVA and regression. One of the main findings of correlation analysis showed that there are positive relationships between independent variables and dependent variable. The highest coefficient is 0.894 for member's attitude toward TQM, and lowest coefficient is 0.345 for the focus on customer's satisfaction. The findings of the research will provide feedback to the management pertaining TQM members commitment in JPPH at present and will be of good indicators to facilitate the improvement of member's commitment. 2001 Thesis https://etd.uum.edu.my/243/ https://etd.uum.edu.my/243/1/Ahmad_Zikrileh_bin_Haji_Ismail%2C_2001.pdf application/pdf eng validuser https://etd.uum.edu.my/243/2/1.Ahmad_Zikrileh_bin_Haji_Ismail%2C_2001.pdf application/pdf eng public masters masters Sekolah Siswazah
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Ahmad Zikrelah, Haji Ismail Tahap Komitmen Ahli Terhadap TQM : Tahap Komitmen Ahli Terhadap TQM : Kajian Atas Ahli Jabatan Penilaian dan Perkhidmatan Kementerian Kewangan
description	This research is intended to identify the commitment level of Total Quality Management (TQM) in The Department of Valuation and Property Services (JPPH), Ministry of Finance, Malaysia. Six independent variables were identified from the literature review expected to influence the dependent variable. The independent variables were member's attitude toward TQM, management support for TQM, workplace environment, customer focus and TQM practice in JPPH. The dependent variable was commitment level of the JPPH members. The six independent variables identified were based on PKPA 1/1992, TQM for Public Service and reference from known scholars such as Finegen (2000), McLaughlin (1995), Sullivan (1995), Berk and Berk (1995), Kessler (1995), Goffin and Jackson (1989), Menon (1992), Shelfon (1989) and Deming (1986). Questionnaires were used as an instrument and distributed to 171 respondents from JPPH of which 117 completed questionnaires (68.4%) were returned. The data were processed using SPSS software. The analysis comprised of correlation statistical test, frequencies, percentage, T-Test, ANOVA and regression. One of the main findings of correlation analysis showed that there are positive relationships between independent variables and dependent variable. The highest coefficient is 0.894 for member's attitude toward TQM, and lowest coefficient is 0.345 for the focus on customer's satisfaction. The findings of the research will provide feedback to the management pertaining TQM members commitment in JPPH at present and will be of good indicators to facilitate the improvement of member's commitment.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Ahmad Zikrelah, Haji Ismail
author_facet	Ahmad Zikrelah, Haji Ismail
author_sort	Ahmad Zikrelah, Haji Ismail
title	Tahap Komitmen Ahli Terhadap TQM : Tahap Komitmen Ahli Terhadap TQM : Kajian Atas Ahli Jabatan Penilaian dan Perkhidmatan Kementerian Kewangan
title_short	Tahap Komitmen Ahli Terhadap TQM : Tahap Komitmen Ahli Terhadap TQM : Kajian Atas Ahli Jabatan Penilaian dan Perkhidmatan Kementerian Kewangan
title_full	Tahap Komitmen Ahli Terhadap TQM : Tahap Komitmen Ahli Terhadap TQM : Kajian Atas Ahli Jabatan Penilaian dan Perkhidmatan Kementerian Kewangan
title_fullStr	Tahap Komitmen Ahli Terhadap TQM : Tahap Komitmen Ahli Terhadap TQM : Kajian Atas Ahli Jabatan Penilaian dan Perkhidmatan Kementerian Kewangan
title_full_unstemmed	Tahap Komitmen Ahli Terhadap TQM : Tahap Komitmen Ahli Terhadap TQM : Kajian Atas Ahli Jabatan Penilaian dan Perkhidmatan Kementerian Kewangan
title_sort	tahap komitmen ahli terhadap tqm : tahap komitmen ahli terhadap tqm : kajian atas ahli jabatan penilaian dan perkhidmatan kementerian kewangan
granting_institution	Sekolah Siswazah
granting_department	Sekolah Siswazah
publishDate	2001
url	https://etd.uum.edu.my/243/1/Ahmad_Zikrileh_bin_Haji_Ismail%2C_2001.pdf https://etd.uum.edu.my/243/2/1.Ahmad_Zikrileh_bin_Haji_Ismail%2C_2001.pdf
_version_	1747826869376385024

Tahap Komitmen Ahli Terhadap TQM : Tahap Komitmen Ahli Terhadap TQM : Kajian Atas Ahli Jabatan Penilaian dan Perkhidmatan Kementerian Kewangan

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