E-Commerce Usage In Cement Industries Of Malaysia Berhad

The planning on the development of e-commerce in Cement Industries of Malaysia Berhad (CIMA) is expected to change the way of organisation's operations and improve customer services. However, the potential of e-commerce in improving customer satisfaction has not been studied very well especial...

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Main Author:	Amir Hamzah, Md. Hassan
Format:	Thesis
Language:	eng eng
Published:	2001
Subjects:	HF5546-5548.6 Office Management
Online Access:	https://etd.uum.edu.my/244/1/Amir_Hamzah_bin_Md._Hassan%2C_2001.pdf https://etd.uum.edu.my/244/2/1.Amir_Hamzah_bin_Md._Hassan%2C_2001.pdf
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id	my-uum-etd.244
record_format	uketd_dc
spelling	my-uum-etd.2442013-07-24T12:06:18Z E-Commerce Usage In Cement Industries Of Malaysia Berhad 2001 Amir Hamzah, Md. Hassan Sekolah Siswazah Universiti Utara Malaysia HF5546-5548.6 Office Management The planning on the development of e-commerce in Cement Industries of Malaysia Berhad (CIMA) is expected to change the way of organisation's operations and improve customer services. However, the potential of e-commerce in improving customer satisfaction has not been studied very well especially in cement industry sectors. This study reports the results of a survey of 36 cement distributor agents from northern, centre and eastern regions. The aim of this study is to evaluate the factors of business operations, computer technologies friendliness, and obstacles in e-commerce utilisation towards the willingness to participate in e-commerce usage in buying of Blue Lion cement. The results from this study shown that total number of regular customers, transactions per year, annual purchased volume per year, highest volume of cement purchased by the product name of Blue Lion, and ease of use of ecommerce have a significance correlation towards a willingness to participate in ecommerce usage. In addition, distributor agents are gladly to participate with the investment less than RM5,000. Nevertheless, the management of CIMA needs to give a focus on barrier factors in order to improve the number of participation in this project. 2001 Thesis https://etd.uum.edu.my/244/ https://etd.uum.edu.my/244/1/Amir_Hamzah_bin_Md._Hassan%2C_2001.pdf application/pdf eng validuser https://etd.uum.edu.my/244/2/1.Amir_Hamzah_bin_Md._Hassan%2C_2001.pdf application/pdf eng public masters masters Sekolah Siswazah
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HF5546-5548.6 Office Management
spellingShingle	HF5546-5548.6 Office Management Amir Hamzah, Md. Hassan E-Commerce Usage In Cement Industries Of Malaysia Berhad
description	The planning on the development of e-commerce in Cement Industries of Malaysia Berhad (CIMA) is expected to change the way of organisation's operations and improve customer services. However, the potential of e-commerce in improving customer satisfaction has not been studied very well especially in cement industry sectors. This study reports the results of a survey of 36 cement distributor agents from northern, centre and eastern regions. The aim of this study is to evaluate the factors of business operations, computer technologies friendliness, and obstacles in e-commerce utilisation towards the willingness to participate in e-commerce usage in buying of Blue Lion cement. The results from this study shown that total number of regular customers, transactions per year, annual purchased volume per year, highest volume of cement purchased by the product name of Blue Lion, and ease of use of ecommerce have a significance correlation towards a willingness to participate in ecommerce usage. In addition, distributor agents are gladly to participate with the investment less than RM5,000. Nevertheless, the management of CIMA needs to give a focus on barrier factors in order to improve the number of participation in this project.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Amir Hamzah, Md. Hassan
author_facet	Amir Hamzah, Md. Hassan
author_sort	Amir Hamzah, Md. Hassan
title	E-Commerce Usage In Cement Industries Of Malaysia Berhad
title_short	E-Commerce Usage In Cement Industries Of Malaysia Berhad
title_full	E-Commerce Usage In Cement Industries Of Malaysia Berhad
title_fullStr	E-Commerce Usage In Cement Industries Of Malaysia Berhad
title_full_unstemmed	E-Commerce Usage In Cement Industries Of Malaysia Berhad
title_sort	e-commerce usage in cement industries of malaysia berhad
granting_institution	Sekolah Siswazah
granting_department	Sekolah Siswazah
publishDate	2001
url	https://etd.uum.edu.my/244/1/Amir_Hamzah_bin_Md._Hassan%2C_2001.pdf https://etd.uum.edu.my/244/2/1.Amir_Hamzah_bin_Md._Hassan%2C_2001.pdf
_version_	1747826869622800384

E-Commerce Usage In Cement Industries Of Malaysia Berhad

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