A Study on the Extent of Resistance to Change on Business Transformation Initiatives in Pos Malaysia

Many organizations, including Pos Malaysia Berhad embarked in business transformation initiatives to enhance capabilities, improve performance and provide competitive advantage for business. In implementing business transformation initiatives, one of the issues that need to be addressed is the resis...

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Main Author:	Mohd Yusri, Dolah
Format:	Thesis
Language:	eng eng
Published:	2011
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/2460/1/Mohd_Yusri_Dolah.pdf https://etd.uum.edu.my/2460/2/1.Mohd_Yusri_Dolah.pdf
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id	my-uum-etd.2460
record_format	uketd_dc
spelling	my-uum-etd.24602016-04-19T03:21:06Z A Study on the Extent of Resistance to Change on Business Transformation Initiatives in Pos Malaysia 2011-02 Mohd Yusri, Dolah Mad Idris, Mohmad Amin Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management Many organizations, including Pos Malaysia Berhad embarked in business transformation initiatives to enhance capabilities, improve performance and provide competitive advantage for business. In implementing business transformation initiatives, one of the issues that need to be addressed is the resistance to change. Many implementations have failed due to strong resistance from the employees. Thus, the purpose of this study is to test the impact of resistance to change on transformation initiatives' implementation success and how change management initiatives act in the capacity as a moderator. There were 130 copies of questionnaires were distributed to Pos Malaysia employees but only 124 feedbacks received from respondents that used as a study population sample. Analysis methods used to examine the relationship among variables in this study were frequency analysis, reliability analysis, correlation analysis, factor analysis and hierarchical regression analysis. Based on hierarchical regression analysis, the finding of this study revealed that resistance to change is negatively related with achievement of predetermined goals and user satisfaction. Further, change management initiatives were found did not act as a moderator for both relationships. This study concludes that the human factor is important in business transformation initiatives' success. 2011-02 Thesis https://etd.uum.edu.my/2460/ https://etd.uum.edu.my/2460/1/Mohd_Yusri_Dolah.pdf application/pdf eng validuser https://etd.uum.edu.my/2460/2/1.Mohd_Yusri_Dolah.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Mad Idris, Mohmad Amin
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Mohd Yusri, Dolah A Study on the Extent of Resistance to Change on Business Transformation Initiatives in Pos Malaysia
description	Many organizations, including Pos Malaysia Berhad embarked in business transformation initiatives to enhance capabilities, improve performance and provide competitive advantage for business. In implementing business transformation initiatives, one of the issues that need to be addressed is the resistance to change. Many implementations have failed due to strong resistance from the employees. Thus, the purpose of this study is to test the impact of resistance to change on transformation initiatives' implementation success and how change management initiatives act in the capacity as a moderator. There were 130 copies of questionnaires were distributed to Pos Malaysia employees but only 124 feedbacks received from respondents that used as a study population sample. Analysis methods used to examine the relationship among variables in this study were frequency analysis, reliability analysis, correlation analysis, factor analysis and hierarchical regression analysis. Based on hierarchical regression analysis, the finding of this study revealed that resistance to change is negatively related with achievement of predetermined goals and user satisfaction. Further, change management initiatives were found did not act as a moderator for both relationships. This study concludes that the human factor is important in business transformation initiatives' success.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Mohd Yusri, Dolah
author_facet	Mohd Yusri, Dolah
author_sort	Mohd Yusri, Dolah
title	A Study on the Extent of Resistance to Change on Business Transformation Initiatives in Pos Malaysia
title_short	A Study on the Extent of Resistance to Change on Business Transformation Initiatives in Pos Malaysia
title_full	A Study on the Extent of Resistance to Change on Business Transformation Initiatives in Pos Malaysia
title_fullStr	A Study on the Extent of Resistance to Change on Business Transformation Initiatives in Pos Malaysia
title_full_unstemmed	A Study on the Extent of Resistance to Change on Business Transformation Initiatives in Pos Malaysia
title_sort	study on the extent of resistance to change on business transformation initiatives in pos malaysia
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2011
url	https://etd.uum.edu.my/2460/1/Mohd_Yusri_Dolah.pdf https://etd.uum.edu.my/2460/2/1.Mohd_Yusri_Dolah.pdf
_version_	1747827350517579776

A Study on the Extent of Resistance to Change on Business Transformation Initiatives in Pos Malaysia

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