Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan

This study attempts to examine the relationship between service quality dimensions and overall service quality (tangibility, responsiveness, reliability, assurance and empathy) and students satisfaction. Data were collected through distributing 185 questionnaires among undergraduate students in a f...

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Main Author:	Alnaser, Ahmad Salih Mheidi
Format:	Thesis
Language:	eng eng
Published:	2010
Subjects:	HF5415.33 Consumer Behavior.
Online Access:	https://etd.uum.edu.my/2472/1/Ahmad_Salih_Mheidi_Alnaser.pdf https://etd.uum.edu.my/2472/2/1.Ahmad_Salih_Mheidi_Alnaser.pdf
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id	my-uum-etd.2472
record_format	uketd_dc
spelling	my-uum-etd.24722013-07-24T12:16:10Z Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan 2010 Alnaser, Ahmad Salih Mheidi Othman, Siti Norezam College of Business (COB) College of Business HF5415.33 Consumer Behavior. This study attempts to examine the relationship between service quality dimensions and overall service quality (tangibility, responsiveness, reliability, assurance and empathy) and students satisfaction. Data were collected through distributing 185 questionnaires among undergraduate students in a faculty of business at University of Jordan. The finding of this study showed that the assurance and the reliability dimensions of service quality are the two most important dimensions and have significant positive relationship with knowledge sharing. 2010 Thesis https://etd.uum.edu.my/2472/ https://etd.uum.edu.my/2472/1/Ahmad_Salih_Mheidi_Alnaser.pdf application/pdf eng validuser https://etd.uum.edu.my/2472/2/1.Ahmad_Salih_Mheidi_Alnaser.pdf application/pdf eng public http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000767393 masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Othman, Siti Norezam
topic	HF5415.33 Consumer Behavior.
spellingShingle	HF5415.33 Consumer Behavior. Alnaser, Ahmad Salih Mheidi Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
description	This study attempts to examine the relationship between service quality dimensions and overall service quality (tangibility, responsiveness, reliability, assurance and empathy) and students satisfaction. Data were collected through distributing 185 questionnaires among undergraduate students in a faculty of business at University of Jordan. The finding of this study showed that the assurance and the reliability dimensions of service quality are the two most important dimensions and have significant positive relationship with knowledge sharing.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Alnaser, Ahmad Salih Mheidi
author_facet	Alnaser, Ahmad Salih Mheidi
author_sort	Alnaser, Ahmad Salih Mheidi
title	Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
title_short	Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
title_full	Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
title_fullStr	Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
title_full_unstemmed	Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
title_sort	service quality higher education and customer satisfaction among undergraduate students of the university of jordan
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2010
url	https://etd.uum.edu.my/2472/1/Ahmad_Salih_Mheidi_Alnaser.pdf https://etd.uum.edu.my/2472/2/1.Ahmad_Salih_Mheidi_Alnaser.pdf
_version_	1747827353470369792

Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan

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