Influence of Interpersonal Communication Skills on Conflict Management Styles: A Case Study of Beijing Hualu Petrochemical Branch Office

One of the key factors in today's successful management of organizations is for managers to know how to manage the conflict. However in order to be successful in managing conflict, a manages must be able to know what kind of skills they can use to manage these conflicts, and what kind of confli...

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Main Author:	., Li Xin
Format:	Thesis
Language:	eng eng
Published:	2010
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/2521/1/Li_Xin.pdf https://etd.uum.edu.my/2521/2/1.Li_Xin.pdf
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id	my-uum-etd.2521
record_format	uketd_dc
spelling	my-uum-etd.25212022-04-21T06:24:01Z Influence of Interpersonal Communication Skills on Conflict Management Styles: A Case Study of Beijing Hualu Petrochemical Branch Office 2010 ., Li Xin Sharif, Mohmad Yazam College of Business (COB) College of Business HD28-70 Management. Industrial Management One of the key factors in today's successful management of organizations is for managers to know how to manage the conflict. However in order to be successful in managing conflict, a manages must be able to know what kind of skills they can use to manage these conflicts, and what kind of conflict management style that is suitable to manage these conflicts. One of the most important factors that can influence the conflict management style is interpersonal communication skills. In this study, the survey method through e-mail was adopted to investigate the employees of a petrochemical firm in Beijing, China. A 66 % response rate was obtained. The three main factors that were seen to influence the interpersonal communication skills were: culture influence, team management and communication. These factors were observed to have some relationships with conflict management styles in the sample studied. 2010 Thesis https://etd.uum.edu.my/2521/ https://etd.uum.edu.my/2521/1/Li_Xin.pdf text eng public https://etd.uum.edu.my/2521/2/1.Li_Xin.pdf text eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Sharif, Mohmad Yazam
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management ., Li Xin Influence of Interpersonal Communication Skills on Conflict Management Styles: A Case Study of Beijing Hualu Petrochemical Branch Office
description	One of the key factors in today's successful management of organizations is for managers to know how to manage the conflict. However in order to be successful in managing conflict, a manages must be able to know what kind of skills they can use to manage these conflicts, and what kind of conflict management style that is suitable to manage these conflicts. One of the most important factors that can influence the conflict management style is interpersonal communication skills. In this study, the survey method through e-mail was adopted to investigate the employees of a petrochemical firm in Beijing, China. A 66 % response rate was obtained. The three main factors that were seen to influence the interpersonal communication skills were: culture influence, team management and communication. These factors were observed to have some relationships with conflict management styles in the sample studied.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	., Li Xin
author_facet	., Li Xin
author_sort	., Li Xin
title	Influence of Interpersonal Communication Skills on Conflict Management Styles: A Case Study of Beijing Hualu Petrochemical Branch Office
title_short	Influence of Interpersonal Communication Skills on Conflict Management Styles: A Case Study of Beijing Hualu Petrochemical Branch Office
title_full	Influence of Interpersonal Communication Skills on Conflict Management Styles: A Case Study of Beijing Hualu Petrochemical Branch Office
title_fullStr	Influence of Interpersonal Communication Skills on Conflict Management Styles: A Case Study of Beijing Hualu Petrochemical Branch Office
title_full_unstemmed	Influence of Interpersonal Communication Skills on Conflict Management Styles: A Case Study of Beijing Hualu Petrochemical Branch Office
title_sort	influence of interpersonal communication skills on conflict management styles: a case study of beijing hualu petrochemical branch office
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2010
url	https://etd.uum.edu.my/2521/1/Li_Xin.pdf https://etd.uum.edu.my/2521/2/1.Li_Xin.pdf
_version_	1747827365157797888

Influence of Interpersonal Communication Skills on Conflict Management Styles: A Case Study of Beijing Hualu Petrochemical Branch Office

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