Development of Key Performance Indicator (KPI) Reports for Water Billing System in Business Intelligence Application

In today's world, in order to achieve strategic objectives and to track enterprise performance, large amount of data gets analyzed thus becoming an essential business activity to improve decision-making. Key Performance Indicators (KPIs) are associated with specific purpose, so that work progre...

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Main Author:	Al-Jbowrry, Rafed S.
Format:	Thesis
Language:	eng eng
Published:	2011
Subjects:	QA75 Electronic computers Computer science HF5546-5548.6 Office Management
Online Access:	https://etd.uum.edu.my/2571/1/Rafed_S._Al-Jbowrry.pdf https://etd.uum.edu.my/2571/2/1.Rafed_S._Al-Jbowrry.pdf
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id	my-uum-etd.2571
record_format	uketd_dc
spelling	my-uum-etd.25712022-04-11T06:15:28Z Development of Key Performance Indicator (KPI) Reports for Water Billing System in Business Intelligence Application 2011 Al-Jbowrry, Rafed S. Abu Bakar, Muhamad Shahbani Shiratuddin, Norshuhada College of Arts and Sciences (CAS) College of Arts and Sciences QA75 Electronic computers. Computer science HF5546-5548.6 Office Management In today's world, in order to achieve strategic objectives and to track enterprise performance, large amount of data gets analyzed thus becoming an essential business activity to improve decision-making. Key Performance Indicators (KPIs) are associated with specific purpose, so that work progress towards organization's objectives or mission can be measured. However, huge and small business requires such indicators to be carried out in the form of data warehousing (DW)/ business intelligence (BI) applications. To develop KPI Reports for Utility Billing Information System (UBIS), which further facilitates activities for Water Billing Department, becomes the main objective of this research. A list of requirements that is needed to develop this kind of reports was identified in order to achieve the stated objective. Furthermore, in order to design and develop DW for UBIS, DW/BI developing process was used, the dimensional model (DM) of the UBIS-KPI was defined and its DW model was designed. Moreover, the prototype of a BI application was developed based on the proposed DW model. To ensure that UBIS user's requirements are satisfactorily met, Computer System Usability Questionnaires (CSUQ) was used to evaluate the prototype. Finally, providing guidance to BI developers and supporting decision making of Water Billing department serves as the key contribution of this study. 2011 Thesis https://etd.uum.edu.my/2571/ https://etd.uum.edu.my/2571/1/Rafed_S._Al-Jbowrry.pdf text eng public https://etd.uum.edu.my/2571/2/1.Rafed_S._Al-Jbowrry.pdf text eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Abu Bakar, Muhamad Shahbani Shiratuddin, Norshuhada
topic	QA75 Electronic computers Computer science HF5546-5548.6 Office Management
spellingShingle	QA75 Electronic computers Computer science HF5546-5548.6 Office Management Al-Jbowrry, Rafed S. Development of Key Performance Indicator (KPI) Reports for Water Billing System in Business Intelligence Application
description	In today's world, in order to achieve strategic objectives and to track enterprise performance, large amount of data gets analyzed thus becoming an essential business activity to improve decision-making. Key Performance Indicators (KPIs) are associated with specific purpose, so that work progress towards organization's objectives or mission can be measured. However, huge and small business requires such indicators to be carried out in the form of data warehousing (DW)/ business intelligence (BI) applications. To develop KPI Reports for Utility Billing Information System (UBIS), which further facilitates activities for Water Billing Department, becomes the main objective of this research. A list of requirements that is needed to develop this kind of reports was identified in order to achieve the stated objective. Furthermore, in order to design and develop DW for UBIS, DW/BI developing process was used, the dimensional model (DM) of the UBIS-KPI was defined and its DW model was designed. Moreover, the prototype of a BI application was developed based on the proposed DW model. To ensure that UBIS user's requirements are satisfactorily met, Computer System Usability Questionnaires (CSUQ) was used to evaluate the prototype. Finally, providing guidance to BI developers and supporting decision making of Water Billing department serves as the key contribution of this study.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Al-Jbowrry, Rafed S.
author_facet	Al-Jbowrry, Rafed S.
author_sort	Al-Jbowrry, Rafed S.
title	Development of Key Performance Indicator (KPI) Reports for Water Billing System in Business Intelligence Application
title_short	Development of Key Performance Indicator (KPI) Reports for Water Billing System in Business Intelligence Application
title_full	Development of Key Performance Indicator (KPI) Reports for Water Billing System in Business Intelligence Application
title_fullStr	Development of Key Performance Indicator (KPI) Reports for Water Billing System in Business Intelligence Application
title_full_unstemmed	Development of Key Performance Indicator (KPI) Reports for Water Billing System in Business Intelligence Application
title_sort	development of key performance indicator (kpi) reports for water billing system in business intelligence application
granting_institution	Universiti Utara Malaysia
granting_department	College of Arts and Sciences (CAS)
publishDate	2011
url	https://etd.uum.edu.my/2571/1/Rafed_S._Al-Jbowrry.pdf https://etd.uum.edu.my/2571/2/1.Rafed_S._Al-Jbowrry.pdf
_version_	1747827377441865728

Development of Key Performance Indicator (KPI) Reports for Water Billing System in Business Intelligence Application

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