Kepuasan Pelanggan dan Kualiti Perkhidmatan Skim Ar-Rahnu Bank Rakyat
The purpose of this study is to examine the level of satisfaction among the customer of ar-Rahnu scheme at Bank Rakyat Alor Setar, Kedah towards the service quality provided. The measurement of service quality was modified and adapted from Othman and Owen (2001) and Parasuraman et al. (1991) with 1-...
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Thesis |
| 语言: | eng eng |
| 出版: |
2011
|
| 主题: | |
| 在线阅读: | https://etd.uum.edu.my/2637/1/Wan_Noraini_W._Daud.pdf https://etd.uum.edu.my/2637/2/1.Wan_Noraini_W._Daud.pdf |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|