The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District

This study seeks to determine the effect of occupational stress, gender, and working hour on productivity among employees in hotel industries around Lembah Klang District. The three hotels that have been chosen to be survey are Swiss Garden Hotel and Residences Kuala Lumpur, The Royale Bintang Hotel...

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Main Author:	Ilya Shazwina, Shaharuddin
Format:	Thesis
Language:	eng eng
Published:	2011
Subjects:	HF5548.7-5548.85 Industrial Psychology
Online Access:	https://etd.uum.edu.my/2697/1/Ilya_Shazwina_Shaharuddin.pdf https://etd.uum.edu.my/2697/2/1.Ilya_Shazwina_Shaharuddin.pdf
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id	my-uum-etd.2697
record_format	uketd_dc
spelling	my-uum-etd.26972013-07-24T12:17:23Z The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District 2011 Ilya Shazwina, Shaharuddin Ahmad, Fais College of Business (COB) College of Business HF5548.7-5548.85 Industrial Psychology This study seeks to determine the effect of occupational stress, gender, and working hour on productivity among employees in hotel industries around Lembah Klang District. The three hotels that have been chosen to be survey are Swiss Garden Hotel and Residences Kuala Lumpur, The Royale Bintang Hotel Kuala Lumpur, and Concorde Hotel Kuala Lumpur. Each Hotel is known with 4 stars Hotels. There where 120 questionnaires have been distributed but only 95 questionnaires can be uses in this survey due to some were not fully answered. The questionnaire was used to determine socio-demographic background, working information and stress factors. There were three finding/hypothesis need to be search which is on Hypothesis 1: Those individuals that work 46 hours or more per week will have significantly higher occupational stress than those that work less than 46 hours per week. Hypothesis 2: Women will have significantly higher levels of occupational stress than men and Hypothesis 3: Long service staff tends to experience less number of occupational stress compared to short/new serving staff. The most dominant factors of occupational stress among Hotels employees are hours of work. It shows that hours of works is the main factor in causing occupational stress among the Hotel employees. 2011 Thesis https://etd.uum.edu.my/2697/ https://etd.uum.edu.my/2697/1/Ilya_Shazwina_Shaharuddin.pdf application/pdf eng validuser https://etd.uum.edu.my/2697/2/1.Ilya_Shazwina_Shaharuddin.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Ahmad, Fais
topic	HF5548.7-5548.85 Industrial Psychology
spellingShingle	HF5548.7-5548.85 Industrial Psychology Ilya Shazwina, Shaharuddin The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District
description	This study seeks to determine the effect of occupational stress, gender, and working hour on productivity among employees in hotel industries around Lembah Klang District. The three hotels that have been chosen to be survey are Swiss Garden Hotel and Residences Kuala Lumpur, The Royale Bintang Hotel Kuala Lumpur, and Concorde Hotel Kuala Lumpur. Each Hotel is known with 4 stars Hotels. There where 120 questionnaires have been distributed but only 95 questionnaires can be uses in this survey due to some were not fully answered. The questionnaire was used to determine socio-demographic background, working information and stress factors. There were three finding/hypothesis need to be search which is on Hypothesis 1: Those individuals that work 46 hours or more per week will have significantly higher occupational stress than those that work less than 46 hours per week. Hypothesis 2: Women will have significantly higher levels of occupational stress than men and Hypothesis 3: Long service staff tends to experience less number of occupational stress compared to short/new serving staff. The most dominant factors of occupational stress among Hotels employees are hours of work. It shows that hours of works is the main factor in causing occupational stress among the Hotel employees.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Ilya Shazwina, Shaharuddin
author_facet	Ilya Shazwina, Shaharuddin
author_sort	Ilya Shazwina, Shaharuddin
title	The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District
title_short	The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District
title_full	The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District
title_fullStr	The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District
title_full_unstemmed	The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District
title_sort	effects of gender and working hours and length of service on occupational stress in four stars hotels in lembah klang district
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2011
url	https://etd.uum.edu.my/2697/1/Ilya_Shazwina_Shaharuddin.pdf https://etd.uum.edu.my/2697/2/1.Ilya_Shazwina_Shaharuddin.pdf
_version_	1747827407477276672

The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District

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