Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam
Established of Bank lslam Malaysia Berhad (BIMB) in the country in 1983 was a great booster to the lslamic financial system. To the Muslims in majority, a lot of things were expected from the operation of the bank. They hope to see that the Islamic Bank should plays its roles, not only to run a ban...
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my-uum-etd.27072016-04-19T07:05:55Z Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam 2011-02 Nurhayati, Mohamad Kuty Abu Bakar, Azizi College of Business (COB) College of Business BP Islam. Bahaism. Theosophy, etc HG Finance Established of Bank lslam Malaysia Berhad (BIMB) in the country in 1983 was a great booster to the lslamic financial system. To the Muslims in majority, a lot of things were expected from the operation of the bank. They hope to see that the Islamic Bank should plays its roles, not only to run a banking business for profits, but also to serve the Muslims in particular, the nation at large, in Islamic ways. Nevertheless, to survive, and to compete with the existing and more established conventional banks, Bank Islam Malaysia Berhad has to show good and convincing performance with its lslamic accountability norms. The bank should win people's trust and prove that Islamic banking system is indeed the best and most practical as an alternative financial system. The objective of this study is to determine the relationship between the dimension of service quality in lslamic Banking and customer satisfaction. The study based on the CARTER instrumentation was introduced by Qawi and Lynn (2001) was adaptation from SERVQUAL instrument developed by Parasuraman et al (1985). The CARTER instrumentation was used to measure six dimension of service quality in lslamic banking such as compliance, assurance, reliability, tangible, empathy and responsiveness. The relationship between dimension of service quality in Bank lslam Malaysia Berhad (BIMB) and customer satisfaction was observed. Data collected were analyzed using the program Statistical Package for Social Science(SPSS). To measure the service quality of BIMB the statiscal analysis Coleration, t-test and ANOVA was used in this study. The sample consisted of 160 customers using the service of Islamic Banking BIMB Kuala Terengganu. The finding of this study indicated that there was a significant relationship between dimension of service quality in lslamic Banking and customer satisfaction. Compliance, assurance, reliability, tangible, empathy and responsiveness analysis showed that there was a strong significant influence on customer satisfaction in Islamic banking. 2011-02 Thesis https://etd.uum.edu.my/2707/ https://etd.uum.edu.my/2707/1/Nurhayati_Mohamad_Kuty.pdf application/pdf eng validuser https://etd.uum.edu.my/2707/2/1.Nurhayati_Mohamad_Kuty.pdf application/pdf eng public masters masters Universiti Utara Malaysia |
| institution |
Universiti Utara Malaysia |
| collection |
UUM ETD |
| language |
eng eng |
| advisor |
Abu Bakar, Azizi |
| topic |
BP Islam Bahaism Theosophy, etc HG Finance |
| spellingShingle |
BP Islam Bahaism Theosophy, etc HG Finance Nurhayati, Mohamad Kuty Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam |
| description |
Established of Bank lslam Malaysia Berhad (BIMB) in the country in 1983 was a great booster to the lslamic financial system. To the Muslims in majority, a lot of
things were expected from the operation of the bank. They hope to see that the Islamic Bank should plays its roles, not only to run a banking business for profits, but also to serve the Muslims in particular, the nation at large, in Islamic ways. Nevertheless, to survive, and to compete with the existing and more established conventional banks, Bank Islam Malaysia Berhad has to show good and convincing performance with its lslamic accountability norms. The bank should win people's trust and prove that Islamic banking system is indeed the best and most practical as an alternative financial system. The objective of this study is to determine the relationship between the dimension of service quality in lslamic Banking and customer satisfaction. The study based on the CARTER instrumentation was introduced by Qawi and Lynn (2001) was adaptation from
SERVQUAL instrument developed by Parasuraman et al (1985). The CARTER instrumentation was used to measure six dimension of service quality in lslamic banking such as compliance, assurance, reliability, tangible, empathy and responsiveness. The relationship between dimension of service quality in Bank lslam Malaysia Berhad (BIMB) and customer satisfaction was observed. Data collected were analyzed using the program Statistical Package for Social Science(SPSS). To measure the service quality of BIMB the statiscal analysis Coleration, t-test and ANOVA was used in this study. The sample consisted of 160 customers using the service of Islamic Banking BIMB Kuala Terengganu. The finding of this study indicated that there was a significant relationship between dimension of service quality in lslamic Banking and customer satisfaction. Compliance, assurance, reliability, tangible, empathy and responsiveness analysis showed that there was a strong significant influence on customer satisfaction in Islamic
banking. |
| format |
Thesis |
| qualification_name |
masters |
| qualification_level |
Master's degree |
| author |
Nurhayati, Mohamad Kuty |
| author_facet |
Nurhayati, Mohamad Kuty |
| author_sort |
Nurhayati, Mohamad Kuty |
| title |
Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam |
| title_short |
Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam |
| title_full |
Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam |
| title_fullStr |
Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam |
| title_full_unstemmed |
Sistem Perbankan Islam Sebagai Penyumbang Ekonomi Masyarakat Islam |
| title_sort |
sistem perbankan islam sebagai penyumbang ekonomi masyarakat islam |
| granting_institution |
Universiti Utara Malaysia |
| granting_department |
College of Business (COB) |
| publishDate |
2011 |
| url |
https://etd.uum.edu.my/2707/1/Nurhayati_Mohamad_Kuty.pdf https://etd.uum.edu.my/2707/2/1.Nurhayati_Mohamad_Kuty.pdf |
| _version_ |
1747827409945624576 |