Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia
The advantages of internet services cannot be overemphasized especially in the academic environment where it is mainly used for e-learning as online services. The universities are known to provide for their students by giving them shelters, known as Student Hall of Residence. Maybank Hall of Residen...
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| Language: | eng eng |
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2011
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| Online Access: | https://etd.uum.edu.my/2744/1/Adel_Z._A._A._Abu_Shnaf.pdf https://etd.uum.edu.my/2744/2/1.Adel_Z._A._A._Abu_Shnaf.pdf |
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my-uum-etd.27442016-04-28T00:30:05Z Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia 2011 Shnaf, Adel Z. A. A. Abu Sheik Osman, Wan Rozaini College of Arts and Sciences (CAS) College of Arts and Sciences HD Industries. Land use. Labor. QA76 Computer software The advantages of internet services cannot be overemphasized especially in the academic environment where it is mainly used for e-learning as online services. The universities are known to provide for their students by giving them shelters, known as Student Hall of Residence. Maybank Hall of Residence officers provide many services for their occupants in the hall. However, these services are yet to be evaluated in order to know the services quality they are giving to their occupants. This project designs a requirement model and developed a prototype to allow the Service Quality for the occupants of the Maybank Student Hall of Residence to evaluate the services using the on-line evaluation system. The result generated during the implantation phase of this project shows that the system is effective and easy to learn. 2011 Thesis https://etd.uum.edu.my/2744/ https://etd.uum.edu.my/2744/1/Adel_Z._A._A._Abu_Shnaf.pdf application/pdf eng validuser https://etd.uum.edu.my/2744/2/1.Adel_Z._A._A._Abu_Shnaf.pdf application/pdf eng public masters masters Universiti Utara Malaysia |
| institution |
Universiti Utara Malaysia |
| collection |
UUM ETD |
| language |
eng eng |
| advisor |
Sheik Osman, Wan Rozaini |
| topic |
HD Industries Land use Labor. QA76 Computer software |
| spellingShingle |
HD Industries Land use Labor. QA76 Computer software Shnaf, Adel Z. A. A. Abu Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia |
| description |
The advantages of internet services cannot be overemphasized especially in the academic environment where it is mainly used for e-learning as online services. The universities are known to provide for their students by giving them shelters, known as Student Hall of Residence. Maybank Hall of Residence officers provide many services for their occupants in the hall. However, these services are yet to be evaluated in order to know the services quality they are giving to their occupants. This project designs a requirement model and developed a prototype to
allow the Service Quality for the occupants of the Maybank Student Hall of Residence to evaluate the services using the on-line evaluation system. The result generated during the implantation phase of this project shows that the system is effective and easy to learn. |
| format |
Thesis |
| qualification_name |
masters |
| qualification_level |
Master's degree |
| author |
Shnaf, Adel Z. A. A. Abu |
| author_facet |
Shnaf, Adel Z. A. A. Abu |
| author_sort |
Shnaf, Adel Z. A. A. Abu |
| title |
Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia |
| title_short |
Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia |
| title_full |
Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia |
| title_fullStr |
Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia |
| title_full_unstemmed |
Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia |
| title_sort |
online service quality evaluation for residential hall in universiti utara malaysia |
| granting_institution |
Universiti Utara Malaysia |
| granting_department |
College of Arts and Sciences (CAS) |
| publishDate |
2011 |
| url |
https://etd.uum.edu.my/2744/1/Adel_Z._A._A._Abu_Shnaf.pdf https://etd.uum.edu.my/2744/2/1.Adel_Z._A._A._Abu_Shnaf.pdf |
| _version_ |
1747827418818674688 |