A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior

Cyber cafes play an important role in providing computer facilities and Internet access besides improving ICT literacy among the communities in Malaysia, especially to those who do not have computer at home. Though the establishments of cyber cafe bring various advantages particularly from the busin...

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Main Author:	Zuriani, Ahmad Zukarnain
Format:	Thesis
Language:	eng eng
Published:	2011
Subjects:	T58.5-58.64 Information technology
Online Access:	https://etd.uum.edu.my/2815/1/Zuriani_Ahmad_Zukarnain.pdf https://etd.uum.edu.my/2815/2/1.Zuriani_Ahmad_Zukarnain.pdf
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id	my-uum-etd.2815
record_format	uketd_dc
spelling	my-uum-etd.28152016-04-28T00:55:47Z A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior 2011 Zuriani, Ahmad Zukarnain Md Dahalin, Zulkhairi Ibrahim, Huda Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Sciences T58.5-58.64 Information technology Cyber cafes play an important role in providing computer facilities and Internet access besides improving ICT literacy among the communities in Malaysia, especially to those who do not have computer at home. Though the establishments of cyber cafe bring various advantages particularly from the business and the academic views, it also contributes to ethical problems regarding ICT services usage. The ultimate aim of the study is to develop a framework for an ethical usage of ICT services at cyber cafe. This study used quantitative and case study research approaches, where the first part involved a survey method to determine the variables that influence the user's behavioral intention on unethical usage of ICT services at cyber cafe. The units of analysis are cyber cafe operators, cyber cafe users, regulatory bodies, parents and community. The second part used a case study approach to further examine the effectiveness of the control mechanism through the implementation of monitoring software. This study used Theory of Planned Behavior as the theoretical framework of the study. In order to examine the behavioral intention of cyber cafe users, an additional variable known as external factor has been added in the conceptual framework of this study. The result of this study found that attitude, subjective norms, perceived behavioral control and external factors have a significant relationship with behavioral intention of cyber cafe users. Experience, individual rights, peers, teachers, close friends, CC TV, lighting in the cyber cafe and noise in the cyber cafe are proven to have influenced behavioral intention of cyber cafe users to perform their actions. Based on the findings, a framework for an ethical usage of ICT services was developed. This framework could be used by cyber cafe operators, authorities, and policy makers in planning and implementing any strategies and policies for cyber cafe operation in Malaysia. 2011 Thesis https://etd.uum.edu.my/2815/ https://etd.uum.edu.my/2815/1/Zuriani_Ahmad_Zukarnain.pdf application/pdf eng validuser https://etd.uum.edu.my/2815/2/1.Zuriani_Ahmad_Zukarnain.pdf application/pdf eng public Ph.D. doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Md Dahalin, Zulkhairi Ibrahim, Huda
topic	T58.5-58.64 Information technology
spellingShingle	T58.5-58.64 Information technology Zuriani, Ahmad Zukarnain A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior
description	Cyber cafes play an important role in providing computer facilities and Internet access besides improving ICT literacy among the communities in Malaysia, especially to those who do not have computer at home. Though the establishments of cyber cafe bring various advantages particularly from the business and the academic views, it also contributes to ethical problems regarding ICT services usage. The ultimate aim of the study is to develop a framework for an ethical usage of ICT services at cyber cafe. This study used quantitative and case study research approaches, where the first part involved a survey method to determine the variables that influence the user's behavioral intention on unethical usage of ICT services at cyber cafe. The units of analysis are cyber cafe operators, cyber cafe users, regulatory bodies, parents and community. The second part used a case study approach to further examine the effectiveness of the control mechanism through the implementation of monitoring software. This study used Theory of Planned Behavior as the theoretical framework of the study. In order to examine the behavioral intention of cyber cafe users, an additional variable known as external factor has been added in the conceptual framework of this study. The result of this study found that attitude, subjective norms, perceived behavioral control and external factors have a significant relationship with behavioral intention of cyber cafe users. Experience, individual rights, peers, teachers, close friends, CC TV, lighting in the cyber cafe and noise in the cyber cafe are proven to have influenced behavioral intention of cyber cafe users to perform their actions. Based on the findings, a framework for an ethical usage of ICT services was developed. This framework could be used by cyber cafe operators, authorities, and policy makers in planning and implementing any strategies and policies for cyber cafe operation in Malaysia.
format	Thesis
qualification_name	Ph.D.
qualification_level	Doctorate
author	Zuriani, Ahmad Zukarnain
author_facet	Zuriani, Ahmad Zukarnain
author_sort	Zuriani, Ahmad Zukarnain
title	A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior
title_short	A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior
title_full	A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior
title_fullStr	A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior
title_full_unstemmed	A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior
title_sort	framework for ethical usage of ict services at cyber cafe using theory of planned behavior
granting_institution	Universiti Utara Malaysia
granting_department	Awang Had Salleh Graduate School of Arts & Sciences
publishDate	2011
url	https://etd.uum.edu.my/2815/1/Zuriani_Ahmad_Zukarnain.pdf https://etd.uum.edu.my/2815/2/1.Zuriani_Ahmad_Zukarnain.pdf
_version_	1747827436247056384

A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior

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