Total Quality Management Practices In Inland Revenue Board And It's Relationship On Employees' Organizational Commitment

The purpose of this study is to identify the degree of TQM practices being implemented in IRB and to identify the relationship between these practices and IRB employees' organizational commitment. This study also aims to find out the impact of four moderators namely, job category, length of ser...

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Main Author:	Gunasegaran, Muthusamy
Format:	Thesis
Language:	eng eng
Published:	2001
Subjects:	HD62 Standardization Simplification Waste
Online Access:	https://etd.uum.edu.my/282/1/Gunasegaran_al_Muthusamy%2C_2001.pdf https://etd.uum.edu.my/282/2/1.Gunasegaran_al_Muthusamy%2C_2001.pdf
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id	my-uum-etd.282
record_format	uketd_dc
spelling	my-uum-etd.2822013-07-24T12:06:29Z Total Quality Management Practices In Inland Revenue Board And It's Relationship On Employees' Organizational Commitment 2001 Gunasegaran, Muthusamy Sekolah Siswazah Sekolah Siswazah HD62 Standardization. Simplification. Waste The purpose of this study is to identify the degree of TQM practices being implemented in IRB and to identify the relationship between these practices and IRB employees' organizational commitment. This study also aims to find out the impact of four moderators namely, job category, length of service, TQM understanding and TQM training on the relationship of TQM practices with employees' organizational commitment. This is a case study conducted on employees' of Inland Revenue Board in the Cheras, Wilayah Persekutuan branch. Data collection was done through questionnaires and there were 186 respondents. The findings of the study reveal that only two of the practices namely, customer focus and continuous improvement are being implemented in this branch. The other four practices leadership, process management, cooperation and learning are still lacking in implementation. The results reveal that there is a significant positive relationship between four TQM practices namely, customer focus, continuous improvement, cooperation as well as process management and employees' organizational commitment. Finally, the findings show five impact of moderating factors on the relationship between TQM practices and employees' organizational commitment. These are the relationship with continuous improvement moderated by job category, process management moderated by job category as well as TQM understanding and cooperation moderated by TQM training as well as length of service. It is hoped that IRB will review their current TQM practices and steps must be taken to understand key issues that have hampered successful implementation. 2001 Thesis https://etd.uum.edu.my/282/ https://etd.uum.edu.my/282/1/Gunasegaran_al_Muthusamy%2C_2001.pdf application/pdf eng validuser https://etd.uum.edu.my/282/2/1.Gunasegaran_al_Muthusamy%2C_2001.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HD62 Standardization Simplification Waste
spellingShingle	HD62 Standardization Simplification Waste Gunasegaran, Muthusamy Total Quality Management Practices In Inland Revenue Board And It's Relationship On Employees' Organizational Commitment
description	The purpose of this study is to identify the degree of TQM practices being implemented in IRB and to identify the relationship between these practices and IRB employees' organizational commitment. This study also aims to find out the impact of four moderators namely, job category, length of service, TQM understanding and TQM training on the relationship of TQM practices with employees' organizational commitment. This is a case study conducted on employees' of Inland Revenue Board in the Cheras, Wilayah Persekutuan branch. Data collection was done through questionnaires and there were 186 respondents. The findings of the study reveal that only two of the practices namely, customer focus and continuous improvement are being implemented in this branch. The other four practices leadership, process management, cooperation and learning are still lacking in implementation. The results reveal that there is a significant positive relationship between four TQM practices namely, customer focus, continuous improvement, cooperation as well as process management and employees' organizational commitment. Finally, the findings show five impact of moderating factors on the relationship between TQM practices and employees' organizational commitment. These are the relationship with continuous improvement moderated by job category, process management moderated by job category as well as TQM understanding and cooperation moderated by TQM training as well as length of service. It is hoped that IRB will review their current TQM practices and steps must be taken to understand key issues that have hampered successful implementation.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Gunasegaran, Muthusamy
author_facet	Gunasegaran, Muthusamy
author_sort	Gunasegaran, Muthusamy
title	Total Quality Management Practices In Inland Revenue Board And It's Relationship On Employees' Organizational Commitment
title_short	Total Quality Management Practices In Inland Revenue Board And It's Relationship On Employees' Organizational Commitment
title_full	Total Quality Management Practices In Inland Revenue Board And It's Relationship On Employees' Organizational Commitment
title_fullStr	Total Quality Management Practices In Inland Revenue Board And It's Relationship On Employees' Organizational Commitment
title_full_unstemmed	Total Quality Management Practices In Inland Revenue Board And It's Relationship On Employees' Organizational Commitment
title_sort	total quality management practices in inland revenue board and it's relationship on employees' organizational commitment
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	2001
url	https://etd.uum.edu.my/282/1/Gunasegaran_al_Muthusamy%2C_2001.pdf https://etd.uum.edu.my/282/2/1.Gunasegaran_al_Muthusamy%2C_2001.pdf
_version_	1747826878652088320

Total Quality Management Practices In Inland Revenue Board And It's Relationship On Employees' Organizational Commitment

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