Analysis of Work Stress Among Bank Employees: A Case Study of Bank Rakyat

Analysis of Work Stress Among Bank Employees: A Case Study of Bank Rakyat

The purpose of this study is to determine factors of work stress among the Bank Rakyat’s employees. This study also aims to determine whether there were any statistically significant differences in the respondents’ level of work stress by demographic factors (gender, status, education qualification,...

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Main Author: Aliah, Roslan
Format: Thesis
Language:eng
eng
Published: 2011
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HF5548.7-5548.85 Industrial Psychology
Online Access:https://etd.uum.edu.my/2851/1/Aliah_Roslan.pdf
https://etd.uum.edu.my/2851/2/1.Aliah_Roslan.pdf
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institution Universiti Utara Malaysia
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language eng
eng
advisor Ahmad, Fais
topic HF5548.7-5548.85 Industrial Psychology
spellingShingle HF5548.7-5548.85 Industrial Psychology
Aliah, Roslan
Analysis of Work Stress Among Bank Employees: A Case Study of Bank Rakyat
description The purpose of this study is to determine factors of work stress among the Bank Rakyat’s employees. This study also aims to determine whether there were any statistically significant differences in the respondents’ level of work stress by demographic factors (gender, status, education qualification, job position and length of service). The survey was carried out at 12 branches of Bank Rakyat at Northern Zone. A total of 154 bank employees participated in this study. Data was collected through 40 items questionnaires on a five-point Likert Scale. Both descriptive and inferential statistics were used to analyze the data using the SPSS version 15.0. Correlation analyses were conducted to test the relationship between levels of work stress with personal factors, organizational factors and environmental factors; whereas descriptive analysis was conducted to analyze demographic characteristics of respondents. Besides that, T-test, ANOVA and regression were also used in this study. The findings of this study showed that there was no statistically significant difference in the level of work stress by demographic factors (gender, status, education qualification, job position and length of service). However, the findings showed that only organizational factors have significant relationship with work stress level. Findings of this study also resulted in the overall level of work stress among respondent is moderate.
format Thesis
qualification_name masters
qualification_level Master's degree
author Aliah, Roslan
author_facet Aliah, Roslan
author_sort Aliah, Roslan
title Analysis of Work Stress Among Bank Employees: A Case Study of Bank Rakyat
title_short Analysis of Work Stress Among Bank Employees: A Case Study of Bank Rakyat
title_full Analysis of Work Stress Among Bank Employees: A Case Study of Bank Rakyat
title_fullStr Analysis of Work Stress Among Bank Employees: A Case Study of Bank Rakyat
title_full_unstemmed Analysis of Work Stress Among Bank Employees: A Case Study of Bank Rakyat
title_sort analysis of work stress among bank employees: a case study of bank rakyat
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2011
url https://etd.uum.edu.my/2851/1/Aliah_Roslan.pdf
https://etd.uum.edu.my/2851/2/1.Aliah_Roslan.pdf
_version_ 1747827444748910592
spelling my-uum-etd.28512022-04-12T00:09:38Z Analysis of Work Stress Among Bank Employees: A Case Study of Bank Rakyat 2011-06 Aliah, Roslan Ahmad, Fais Othman Yeop Abdullah Graduate School of Business College of Business HF5548.7-5548.85 Industrial Psychology The purpose of this study is to determine factors of work stress among the Bank Rakyat’s employees. This study also aims to determine whether there were any statistically significant differences in the respondents’ level of work stress by demographic factors (gender, status, education qualification, job position and length of service). The survey was carried out at 12 branches of Bank Rakyat at Northern Zone. A total of 154 bank employees participated in this study. Data was collected through 40 items questionnaires on a five-point Likert Scale. Both descriptive and inferential statistics were used to analyze the data using the SPSS version 15.0. Correlation analyses were conducted to test the relationship between levels of work stress with personal factors, organizational factors and environmental factors; whereas descriptive analysis was conducted to analyze demographic characteristics of respondents. Besides that, T-test, ANOVA and regression were also used in this study. The findings of this study showed that there was no statistically significant difference in the level of work stress by demographic factors (gender, status, education qualification, job position and length of service). However, the findings showed that only organizational factors have significant relationship with work stress level. Findings of this study also resulted in the overall level of work stress among respondent is moderate. 2011-06 Thesis https://etd.uum.edu.my/2851/ https://etd.uum.edu.my/2851/1/Aliah_Roslan.pdf text eng public https://etd.uum.edu.my/2851/2/1.Aliah_Roslan.pdf text eng public masters masters Universiti Utara Malaysia Albrecht, G. 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