Hubungan Antara Amalan Pengurusan Kualiti Menyeluruh(TQM) Dengan Iklim Sekolah Dalam Kalangan Sekolah-Sekolah Menengah Berprestasi Tinggi, Sederhana dan Rendah di Negeri Kelantan

Hubungan Antara Amalan Pengurusan Kualiti Menyeluruh(TQM) Dengan Iklim Sekolah Dalam Kalangan Sekolah-Sekolah Menengah Berprestasi Tinggi, Sederhana dan Rendah di Negeri Kelantan

The purpose of this study is to determine whether TQM practice is a predictor of school climate. This research also aims to identify the level of TQM practice in three different categories of schools namely high, average and low performance. In addition, this research attempts to identify the leve...

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Main Author: Siti Noor, Ismail
Format: Thesis
Language:eng
Published: 2011
Subjects:
LB2801-3095 School administration and organization
Online Access:https://etd.uum.edu.my/2979/1/Siti_Noor_Ismail.pdf
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
advisor Kassim, Mustapa
Sin, Ishak
topic LB2801-3095 School administration and organization
spellingShingle LB2801-3095 School administration and organization
Siti Noor, Ismail
Hubungan Antara Amalan Pengurusan Kualiti Menyeluruh(TQM) Dengan Iklim Sekolah Dalam Kalangan Sekolah-Sekolah Menengah Berprestasi Tinggi, Sederhana dan Rendah di Negeri Kelantan
description The purpose of this study is to determine whether TQM practice is a predictor of school climate. This research also aims to identify the level of TQM practice in three different categories of schools namely high, average and low performance. In addition, this research attempts to identify the level of climate at these schools and the factors which support or hinder the implementation of TQM in schools. Data collected from the survey of 691 teachers were analyzed by inferential and descriptive statistics using SPSS. Based on a stratified sampling, twelve teachers including top management officers were interviewed. The results showed that there were significant differences between the levels of TQM practice in the three different categories of schools; high performance schools showed a higher level of TQM practice, followed by average performance schools and low performance schools. Findings on the level of school climate indicated that high performance schools had the highest, followed by average performance schools and low performance schools. Furthermore, this study also found that there was a significant positive relationship between the variables of the level of TQM practice and school climate. Inferential statistics also showed that TQM is a predictor of school climate with a contribution of 40% variance towards school climate. As for the dimension of TQM practice, the dimension of staff involvement, the commitment of the top management and continuous improvement were the main contributors to school climate with a total of 46.6%. Data collected from the interview to verify the assumption of the theory were analyzed by using a traditional qualitative analysis. The results showed that the top management’s commitment, staff involvement as well as continuous improvement were the main factors for the success of TQM implementation while misunderstanding of the TQM concept, time constraints, communication and negative attitudes were the main obstacles and barriers to the successful implementation of TQM in schools. Finally, the results of this study provide some implications to knowledge, theoretical and practical areas. A model of creating excellent schools could also be produced as a guide for all teachers and top management officers in schools in order to ensure excellence in today’s education is a reality.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Siti Noor, Ismail
author_facet Siti Noor, Ismail
author_sort Siti Noor, Ismail
title Hubungan Antara Amalan Pengurusan Kualiti Menyeluruh(TQM) Dengan Iklim Sekolah Dalam Kalangan Sekolah-Sekolah Menengah Berprestasi Tinggi, Sederhana dan Rendah di Negeri Kelantan
title_short Hubungan Antara Amalan Pengurusan Kualiti Menyeluruh(TQM) Dengan Iklim Sekolah Dalam Kalangan Sekolah-Sekolah Menengah Berprestasi Tinggi, Sederhana dan Rendah di Negeri Kelantan
title_full Hubungan Antara Amalan Pengurusan Kualiti Menyeluruh(TQM) Dengan Iklim Sekolah Dalam Kalangan Sekolah-Sekolah Menengah Berprestasi Tinggi, Sederhana dan Rendah di Negeri Kelantan
title_fullStr Hubungan Antara Amalan Pengurusan Kualiti Menyeluruh(TQM) Dengan Iklim Sekolah Dalam Kalangan Sekolah-Sekolah Menengah Berprestasi Tinggi, Sederhana dan Rendah di Negeri Kelantan
title_full_unstemmed Hubungan Antara Amalan Pengurusan Kualiti Menyeluruh(TQM) Dengan Iklim Sekolah Dalam Kalangan Sekolah-Sekolah Menengah Berprestasi Tinggi, Sederhana dan Rendah di Negeri Kelantan
title_sort hubungan antara amalan pengurusan kualiti menyeluruh(tqm) dengan iklim sekolah dalam kalangan sekolah-sekolah menengah berprestasi tinggi, sederhana dan rendah di negeri kelantan
granting_institution Universiti Utara Malaysia
granting_department Awang Had Salleh Graduate School of Arts & Sciences
publishDate 2011
url https://etd.uum.edu.my/2979/1/Siti_Noor_Ismail.pdf
_version_ 1747827476091895808
spelling my-uum-etd.29792022-09-19T08:03:21Z Hubungan Antara Amalan Pengurusan Kualiti Menyeluruh(TQM) Dengan Iklim Sekolah Dalam Kalangan Sekolah-Sekolah Menengah Berprestasi Tinggi, Sederhana dan Rendah di Negeri Kelantan 2011 Siti Noor, Ismail Kassim, Mustapa Sin, Ishak Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Sciences LB2801-3095 School administration and organization The purpose of this study is to determine whether TQM practice is a predictor of school climate. This research also aims to identify the level of TQM practice in three different categories of schools namely high, average and low performance. In addition, this research attempts to identify the level of climate at these schools and the factors which support or hinder the implementation of TQM in schools. Data collected from the survey of 691 teachers were analyzed by inferential and descriptive statistics using SPSS. Based on a stratified sampling, twelve teachers including top management officers were interviewed. The results showed that there were significant differences between the levels of TQM practice in the three different categories of schools; high performance schools showed a higher level of TQM practice, followed by average performance schools and low performance schools. Findings on the level of school climate indicated that high performance schools had the highest, followed by average performance schools and low performance schools. Furthermore, this study also found that there was a significant positive relationship between the variables of the level of TQM practice and school climate. Inferential statistics also showed that TQM is a predictor of school climate with a contribution of 40% variance towards school climate. As for the dimension of TQM practice, the dimension of staff involvement, the commitment of the top management and continuous improvement were the main contributors to school climate with a total of 46.6%. Data collected from the interview to verify the assumption of the theory were analyzed by using a traditional qualitative analysis. The results showed that the top management’s commitment, staff involvement as well as continuous improvement were the main factors for the success of TQM implementation while misunderstanding of the TQM concept, time constraints, communication and negative attitudes were the main obstacles and barriers to the successful implementation of TQM in schools. Finally, the results of this study provide some implications to knowledge, theoretical and practical areas. 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