Hubungan Antara Pengurusan Perubahan dan Kejayaan Sistem Maklumat di PDRM

This study which was done in Kuala Lumpur Traffic Police Branch is to represent the agency of the Royal Malaysia Police (RMP). The study undertaken is intended to see the extent of the relationship between the change management and the success of information system in the police organization as an a...

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Main Author:	Rizal, Abd Rahman Sidek
Format:	Thesis
Language:	eng
Published:	2011
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/3008/1/Rizal_Abd_Rahman_Sidek.pdf
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id	my-uum-etd.3008
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng
advisor	Razalli, Mohd Rizal
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Rizal, Abd Rahman Sidek Hubungan Antara Pengurusan Perubahan dan Kejayaan Sistem Maklumat di PDRM
description	This study which was done in Kuala Lumpur Traffic Police Branch is to represent the agency of the Royal Malaysia Police (RMP). The study undertaken is intended to see the extent of the relationship between the change management and the success of information system in the police organization as an attempt to provide better service to customers. The study is looking at the change management involving three (3) important factors which include attitude, skills and communication as well as information systems success elements which consist of information quality, system quality and service quality. A total of 200 questionnaires were distributed at the study site and a total of 179 or 89.5% of the respondents were police officers. The data obtained was analyzed by using statistical research software which known as Statistical Package for Social Science (SPSS) version 17.0. The study found that in studying the relationship between attitudes, skills, and communication with the success of information systems using correlation and multiple regression tests, only two factors have significant influence which are attitudes and communication factors. The respondents of the study show good level of attitudes, skills and communications which means that police organizations have all the three factors in ensuring the police information system. Similarly, in term of the information system success the study found that the police information system can be considered successful. With these findings, it will help the police to plan strategies that can be used in improving existing systems in order to enhance the success of information systems, thus provide the best service to the people and country.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Rizal, Abd Rahman Sidek
author_facet	Rizal, Abd Rahman Sidek
author_sort	Rizal, Abd Rahman Sidek
title	Hubungan Antara Pengurusan Perubahan dan Kejayaan Sistem Maklumat di PDRM
title_short	Hubungan Antara Pengurusan Perubahan dan Kejayaan Sistem Maklumat di PDRM
title_full	Hubungan Antara Pengurusan Perubahan dan Kejayaan Sistem Maklumat di PDRM
title_fullStr	Hubungan Antara Pengurusan Perubahan dan Kejayaan Sistem Maklumat di PDRM
title_full_unstemmed	Hubungan Antara Pengurusan Perubahan dan Kejayaan Sistem Maklumat di PDRM
title_sort	hubungan antara pengurusan perubahan dan kejayaan sistem maklumat di pdrm
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2011
url	https://etd.uum.edu.my/3008/1/Rizal_Abd_Rahman_Sidek.pdf
_version_	1747827478885302272
spelling	my-uum-etd.30082016-04-19T08:09:22Z Hubungan Antara Pengurusan Perubahan dan Kejayaan Sistem Maklumat di PDRM 2011-11 Rizal, Abd Rahman Sidek Razalli, Mohd Rizal College of Business (COB) College of Business HD28-70 Management. Industrial Management This study which was done in Kuala Lumpur Traffic Police Branch is to represent the agency of the Royal Malaysia Police (RMP). The study undertaken is intended to see the extent of the relationship between the change management and the success of information system in the police organization as an attempt to provide better service to customers. The study is looking at the change management involving three (3) important factors which include attitude, skills and communication as well as information systems success elements which consist of information quality, system quality and service quality. A total of 200 questionnaires were distributed at the study site and a total of 179 or 89.5% of the respondents were police officers. The data obtained was analyzed by using statistical research software which known as Statistical Package for Social Science (SPSS) version 17.0. The study found that in studying the relationship between attitudes, skills, and communication with the success of information systems using correlation and multiple regression tests, only two factors have significant influence which are attitudes and communication factors. The respondents of the study show good level of attitudes, skills and communications which means that police organizations have all the three factors in ensuring the police information system. Similarly, in term of the information system success the study found that the police information system can be considered successful. With these findings, it will help the police to plan strategies that can be used in improving existing systems in order to enhance the success of information systems, thus provide the best service to the people and country. 2011-11 Thesis https://etd.uum.edu.my/3008/ https://etd.uum.edu.my/3008/1/Rizal_Abd_Rahman_Sidek.pdf application/pdf eng validuser masters masters Universiti Utara Malaysia Abd Hadi, Z. (2002). Tradable Information Function In Government Organisation: A Cross Cultural Study. Leceister: De Montfort University. Abdul Manaf, B., Zakaria, N. H., & Katuk, N. (2006). Sistem Maklumat Dalam Organisasi Kontemporari. Malaysia: Prentice Hall Pearson Malaysia Sdn Bhd. Abdullah, A. (1994). Leading And Motivating The Malaysian Workforce. Malaysian Management Review, 29 , 24 - n41. Ahmed, Z., Zbib, I., Arokiasamy, S., Ramayah, T., & Lo, M. (2006). Resistance To Change And ERP Implementation Success : The Moderating Role Of Change Management Initiatives. 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Hubungan Antara Pengurusan Perubahan dan Kejayaan Sistem Maklumat di PDRM

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