A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund
In modern lifestyle, stress is a common problem. However stress can be negative effects and positive effects depending on the individual. Negative effects of stress can affects individuals’ health and performance. Nevertheless positive stress can make an employee more energetic and strive harder t...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2012
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/3016/1/Kamisah_Abdul_Latib.pdf https://etd.uum.edu.my/3016/3/Kamisah_Abdul_Latib.pdf |
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| Summary: | In modern lifestyle, stress is a common problem. However stress can be negative effects and positive effects depending on the individual. Negative effects of stress can affects individuals’ health and performance. Nevertheless positive stress can make an employee more energetic and strive harder to achieve their goals and objectives. A study on stress among customer service executive and officers was conducted through questionnaires of 81 customer service executives and officers at Central Region, Employees Provident Fund. This research found that factors contribute to stress among customer service are customer attitudes and time constraint. |
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