Strategy Planning Practices and Performance: A Case Study in Road Transport Department

Strategy Planning Practices and Performance: A Case Study in Road Transport Department

This study is conducted to present findings on strategic planning practices, issues and influences of strategic planning in relation to performances of the Road Transport Department in Putrajaya, and Wilayah Persekutuan Kuala Lumpur. The research design used a qualitative method and case study resea...

Full description

Saved in:
Bibliographic Details
Main Author: Hafsah, Abdul Aziz
Format: Thesis
Language:eng
eng
Published: 2011
Subjects:
HE Transportation and Communications
Online Access:https://etd.uum.edu.my/3055/1/Hafsah_Abdul_Aziz.pdf
https://etd.uum.edu.my/3055/2/1.Hafsah_Abdul_Aziz.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.3055
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Mohd Mokhtar, Sany Sanuri
topic HE Transportation and Communications
spellingShingle HE Transportation and Communications
Hafsah, Abdul Aziz
Strategy Planning Practices and Performance: A Case Study in Road Transport Department
description This study is conducted to present findings on strategic planning practices, issues and influences of strategic planning in relation to performances of the Road Transport Department in Putrajaya, and Wilayah Persekutuan Kuala Lumpur. The research design used a qualitative method and case study research approach. A total of 10 respondents were interviewed in this study. Data was collected through face to face interviews, which used open ended questions. Data is analyzed based on the data gathered from the semi-structured interviews. The results show that the practices of strategic planning in the Road Transport Department included the element of environmental scanning and strategy formulation during the process of strategy planning. Thus, strategic planning practices are relevant based on the model selected. Apart from that, issues of strategic planning were also raised by the respondents and they suggested several solutions to overcome these problems in order to produce the desired result. Overall, strategic planning in the Road Transport Department has increased organizational performance.
format Thesis
qualification_name masters
qualification_level Master's degree
author Hafsah, Abdul Aziz
author_facet Hafsah, Abdul Aziz
author_sort Hafsah, Abdul Aziz
title Strategy Planning Practices and Performance: A Case Study in Road Transport Department
title_short Strategy Planning Practices and Performance: A Case Study in Road Transport Department
title_full Strategy Planning Practices and Performance: A Case Study in Road Transport Department
title_fullStr Strategy Planning Practices and Performance: A Case Study in Road Transport Department
title_full_unstemmed Strategy Planning Practices and Performance: A Case Study in Road Transport Department
title_sort strategy planning practices and performance: a case study in road transport department
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2011
url https://etd.uum.edu.my/3055/1/Hafsah_Abdul_Aziz.pdf
https://etd.uum.edu.my/3055/2/1.Hafsah_Abdul_Aziz.pdf
_version_ 1747827489641594880
spelling my-uum-etd.30552016-04-18T07:36:14Z Strategy Planning Practices and Performance: A Case Study in Road Transport Department 2011 Hafsah, Abdul Aziz Mohd Mokhtar, Sany Sanuri Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HE Transportation and Communications This study is conducted to present findings on strategic planning practices, issues and influences of strategic planning in relation to performances of the Road Transport Department in Putrajaya, and Wilayah Persekutuan Kuala Lumpur. The research design used a qualitative method and case study research approach. A total of 10 respondents were interviewed in this study. Data was collected through face to face interviews, which used open ended questions. Data is analyzed based on the data gathered from the semi-structured interviews. The results show that the practices of strategic planning in the Road Transport Department included the element of environmental scanning and strategy formulation during the process of strategy planning. Thus, strategic planning practices are relevant based on the model selected. Apart from that, issues of strategic planning were also raised by the respondents and they suggested several solutions to overcome these problems in order to produce the desired result. Overall, strategic planning in the Road Transport Department has increased organizational performance. 2011 Thesis https://etd.uum.edu.my/3055/ https://etd.uum.edu.my/3055/1/Hafsah_Abdul_Aziz.pdf application/pdf eng validuser https://etd.uum.edu.my/3055/2/1.Hafsah_Abdul_Aziz.pdf application/pdf eng public masters masters Universiti Utara Malaysia Ahmad Fadzli, (2007). Strategic Management Practices and Performance of Malaysian Local Authorities. Unpublished Doctoral Dissertation. Universiti Sains Malaysia. Andersen, J. T. (2000). Strategic Planning, Autonomous Actions And Corporate Performance, Long Range Planning, Vol. 33, No. 2, pp. 184-200. Andrews, R. G. (2009). Strategy Formulation, Strategy Content and Performance: An Empirical Analysis. Public Administration Review, Vol 11, No. 1, pp 1-22. Axson, D. A. (2003). Best practices in planning and management report. New Jersey: John Wiley & Sons, Inc. Baile, K. C. (1998). Retrieved April 28, 2011 from http://scholar.lib.vt.edu/theses/available/etd-4598-12456/unrestricted/statpln Behn, R. (1980). Leadership for cut-back management: The use of corporate strategy. Public Administration Review, Vol 40, No.6, pp 613-620. Bierly, P. & Chakrabarti, A. (1996). Generic Knowledge Strategies in the U.S. Pharmaceutical Industry, Strategic Management Journal, Vol 17, pp 23-25. Boyd, K. B. (1991). Strategic Planning And Financial Performance: A Meta Analytic Review, Journal Management Studies, Vol 28, No.4, pp 353-374. Bryson, J. M. (2010). The Future of Poblic and Nonprofit Strategic Planning. Public Administration Review, 255 - 267. Bryson, J. M. (2004). Strategic planning for public and non profit organizations. United States Of America: John Wiley & Sons, Inc. Bryson, J. M. and Robert C. Einsweiler (1988). Strategic planning: Threats and opportunities for planners. Planners Press. Budd, J. W. (2008). Labor relations striking a balance. New York: McGraw Hill Companies, Inc. Capelli, P. and Neumark, D. (2001). Do High Performance Work Practices Improve Establishment Level Outcomes? Industrial and Labor Relations Review, Vol 54 pp 737-775. 71 Cicourel, A. V. (1981). Notes on the integration of micro and macrolevels of analysis. London: Routledge & Kegan Paul. Cokins, G. (2004). Performance measurement finding the missing pieces (to close the intelligence gap). United States of America: John Wiley & Sons, Inc. Courtney R., Marnoch, G. and Williamson, A. (2009). Strategic planning and performance: an exploratory study of housing association in Northern Ireland. Financial Accountability and Management , Vol 25(1) pp 0267-4424. David, F. (2011). Strategic management: Concepts and cases. New Jersey: Pearson Education, Inc. Drew, S. (1997). From Knowledge To Action: The Impact Of Benchmarking On Organizational Performance. Long Range Planning, Vol. 30, No. 3, pp. 427 to 441 Drumaux, A. (2007). Strategic management: a tool for public management. International Journal of Public Sector Management, Vol. 20, No.7 pp 638-654. Dusenbury, P. (2000). Urban Institute. Retrieved May 28, 2011, from Urban Institute Web site: http://www.urban.org/publications/310259.html Ehrenberg, R. and Stupak R. (2009). Performance Management in the Public Sector. International Journal of Public Sector Management, Vol. 22 No. 6 pp 478-498. Economic Planning Unit. (2010). Rancangan Malaysia Kesepuluh 2011-2015. Kuala Lumpur: Percetakan Nasional Malaysia Berhad. Fisher, J. R. (1998). Six Silent Killers Management. Florida: St. Lucie Press. Fitzgerald, L.; Johnstaon, R., Brignall, T.J., Sivestro, R. and Voss, C. (1991). Performance measurement in service business. London: CIMA. Flick, U. (2009). An introduction to qualitative research. London: SAGE Publications Ltd. Green, S. (1998). Strategic management initiatives in the civil service: A cross cultural comparison. The International Journal of Public Sector Management, Vol 11, 536. Hambrick, C. D. (1980). Operationalizing the concept of business-level strategy in research. The Academy of Management Review. 72 Halachmi. (2002). Performance Measurement, Accountability and Improved Performance. Public Performance and Management Review, Vol 25 No 4 pp 70-374. Harrison, J. S. (2003). Strategic management of resources and relationships. United States of America: John Wiley & Sons, Inc. Hitt M. A., Ireland R. D. and Hoskisson R. E. (2005). Strategic management competitiveness and globalization. United States of America: South-Western. Ishak, Z. 17 juta saman tertunggak 2000-2008 (2010, May 3). Utusan Malaysia. Retrieved May 11, 2011 from: http://www.utusan.com.my Jauch, L.R. and Glueck, W.F. (1988). Strategic management and business policy. United States of America, McGraw-Hill, Inc. Kaplan, R.S. and Norton, D.P. (1996). Using the balance scorecard as a strategic management system. Harvard Business Review, Jan - Feb, 75-85. Koteen, J. (1989). Strategic management in public and nonprofit organization. New York: Praeger. Lee, H., & Choi, B. (2000). Knowledge Management Enablers, Processes, And Organizational Performance: An Integration and Empirical Examination, APDSI 2000, Full Paper (July, 2000). Leen, C. L., Loh, I, Aruna, P. and Kammed K. A. 27 killed as tour bus overturns in Cameron Highlands (2010, December 20). The Star. Retrieved May 22, 2011, from http://thestar.com.my/news/story.asp?file=/2010/12/20/nation/20101220135044&sec=nation Leonard D. Goodstein, T. M. (1993). Applied Strategic Planning. United States of America: McGraw-Hill, Inc. Malaysian Administrative Modernisation and Management Planning Unit (2011). Retrieved April 22, 2011 from: http://www.mampu.gov.my/web/bi_mampu/eng_StarRating Miles, M. B. and Huberman A. M. (1994). Qualitative data analysis. Thousand Oaks: SAGE Publication. Ministry of Transport. (2009). Retrieved May 18, 2011 from http://www.mot.gov.my/index.php?option=com_content&task=view&id=514&lang=ma 73 Miller, C. C. (1994). Strategic planning and firm performance: a synthesis of more than two decades of research. The Academy of Management Journal , Vol 37, No.6 pp 1649-1665. Miller, K. (2009). Organizational communication, fifth edition. Boston: Wadsworth Cengage Learning. Mintzberg, H. (1994). The rise and fall of strategic planning. Great Britain: Prentice Hall International (UK) Limited. Olsen, J. B. (1982). The game plan: Governance with foresight. Washington, D.C.: Council of State Planning Agencies. Osborne, D. (1993). Reinventing government. Public Productivity and Management Review, Vol 16, No.4, pp 349-356. Otley, D.; Emmanuel, C. and Merchant, K. (1990). Accounting for Management Control. London: Chapman and Hall. Parnell, J. (2003). "Five Critical Challenges in Strategy Making". SAM Advanced Management Journal , 68, no. 2, pp 15-22. Patton, M. (2002). Qualitative research and evaluation methods. Thousand Oaks: Sage. Pearce, J. A. (2003). Strategic management: Formulation, implementation and control. New York, USA: McGraw Hill/ Irwin. Poister, T.H. and Streib, G.D. (1999). Strategic management in public sector, concepts, models and processes. Public Productivity & Management Review, Vol.22 No.3 pp 308-325. Porth, S. J. (2003). Strategic management a cross-functional approach. New Jersey: Prentice Hall. Price, J. (1972). The Study Of Organizational Effectiveness. Sociological Quarterly, Vol 13 pp 3-15. Prime Minister Office. (2009). Retrieved May 22, 2011, from http://www.pmo.gov.my/?menu=newslist&news_id=239&news_cat=13&page=1731&sort_year=&sort_month= Public Complaints Bureau (2011). Retrieved May 18, 2011 from http:www.pcb.gov.my Quinn, R. E. and Rohrbaugh, J. (1981). A competing values approach to organizational effectiveness. Public Productivity Review, Vol 2, pp 122-140. 74 Road Transport Department (2011). Retrieved March 30, 2011 from http://www.jpj.gov.my Road Transport Department (2009). Laporan Tahunan Jabatan Pengangkutan Jalan 2009. Putrajaya: Road Transport Department. Road Transport Department (2008). Laporan Tahunan Jabatan Pengangkutan Jalan 2008. Putrajaya: Road Transport Department. Rohana, Y. (2003). Penyelidikan sains sosial. Kuala Lumpur: PTS Publications. Rahim, M. Y. (2010). Sources of quit rent arrears. Unpublished Doctoral Thesis. Universiti Teknologi Malaysia, Malaysia. RTD Urged To Go Paperless To Curb Corruption. (2010, May 6). Kosmo. Kuala Lumpur. . Rubin, H. (1995). Qualitative interviewing: The art of hearing data. California: Sage Publications, Inc. Saman antara kaedah JPJ di kalangan pengguna jalanraya. (2010, June 24), Berita Harian. Retrieved May 22, 2011 from http://www.bharian.com.my/bharian/articles/SamanantarakaedahJPJdidikpenggunajalanraya/Article/ Schlenker, L. and Matcham, A. (2005). The effective organization: The nuts and bolts of business value. West Sussex: John Wiley & Sons Ltd. Sellasamy, S. (2006). Planning for Excellence: Strategic management for public sector organizations. Kuala Lumpur: The National Institute of Public Administration (INTAN). Seramai 77 Anggota JPJ Seluruh Negara Telah Dikenakan Tindakan Tatatertib Utusan Sarawak. (2011, May 12). Retrieved May 2011, 2011 from http://www.utusansarawak.co.cc/seramai-77-anggota-jpj-seluruh-negara-telah-dikenakan-tindakan-tatatertib/ Siddiquee, N. (2006). Public management reform in Malaysia. International Journal of Public Sector Management, Vol. 19 No. 4 pp 339-358. Spitzer, D. R. (2007). Transforming performance measurement. United States of America: American Management Association. Stacey, R. D. (2011). Strategic management and organizational dynamics, 6th edition. England: Pearson Education Limited. Stake, R. (1995). The art of the case study. Thousand Oaks: Sage Publication. 75 Toft, Graham S. (1989). Synoptic (One Best Way) Approaches of Strategic Management. In handbook of Strategic Management, edited by Jack Rabin, Gerald J. Miller and Hildreth W. Hildreth. New york, Marcel Dekker Thompson, Jr, A. A. and Strickland III, A.J. (2003). Strategic management, concepts and cases. New York: McGraw Hill. Whereas and Simonin, B. (1997). The importance of collaborative know-how: An empirical test of the learning organization. Academy of Management Journal, Vol. 40 Issue 5, p1150. Wheelen, T. and Hunger, D. (2004). Strategic management and business policy, 9th Edition. New Jersey: Prentice Hall. Wheelen, T. and Hunger, D. (2007). Strategic management and business policy, 10th International Edition. New Jersey: Prentice Hall. Weiss, R. (1994). Learning From Strangers: The art and method of qualitative interview studies. New York: The Free Press. Wilkinson, G. and Monkhouse, E. (1994). Strategic planning in public sector organizations. Executive Development, Vol.7 No.6 pp 16-19. Yin, R. K. (2009). Case study research design and methods. California: SAGE Publications, Inc. Yin, R. K. (2003). Case study research: Design and methods. Thousand Oaks: Sage Publication. Yuchtman, E. and S. E. Seahorse (1967). A System Resource Approach To Organizational Effectiveness. American Sociological Review, Vol 32, pp 891-903.

Similar Items