The Influence of Workers' Competencies on Job Performance of Royal Malaysian Customs Department

The Influence of Workers' Competencies on Job Performance of Royal Malaysian Customs Department

The study investigated the relationship between five facets of competency and the overall job performance among Royal Malaysian Customs Officers. The main objectives of the study were; (i) to identify the general level of competency among Royal Malaysian Customs Officers; (ii) to examine the relati...

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Main Author: Tai, Lee Ming
Format: Thesis
Language:eng
eng
Published: 2011
Subjects:
HF5549-5549.5 Personnel Management
Employment
Online Access:https://etd.uum.edu.my/3058/1/Tai_Lee_Ming.pdf
https://etd.uum.edu.my/3058/2/1.Tai_Lee_Ming.pdf
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record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Mohd Yunus, Jasmani
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Tai, Lee Ming
The Influence of Workers' Competencies on Job Performance of Royal Malaysian Customs Department
description The study investigated the relationship between five facets of competency and the overall job performance among Royal Malaysian Customs Officers. The main objectives of the study were; (i) to identify the general level of competency among Royal Malaysian Customs Officers; (ii) to examine the relationship between five dimensions of competency (aspects of interpersonal skills, planning and organizing skills, problem solving skills, decision making skills and communication skills) and overall job performance and; (iii) to assess the influence of demographic factors on job performance. The required data were gathered from 90 Customs officers attached at Royal Malaysian Customs Department Kelana Jaya, Wilayah Persekutuan. Data were analyzed using Statistical Package for Social Science (SPSS) version 17. The tests conducted were Pearson's Correlation, multiple regression, t-test and one-way ANOVA were carried out in answering the objectives of the research. The Pearson's Correlation showed that only competency of decision making skills was correlated to overall job performance. However, multiple regression tests showed that Job Performance was significantly influenced by the dimensions of interpersonal skills, decision making skills and communication skills. It was also evidenced that demographic elements, namely gender, age group, job position and length of service did not statistically significant in influencing the ways of customs officers perceived on overall job performance.
format Thesis
qualification_name masters
qualification_level Master's degree
author Tai, Lee Ming
author_facet Tai, Lee Ming
author_sort Tai, Lee Ming
title The Influence of Workers' Competencies on Job Performance of Royal Malaysian Customs Department
title_short The Influence of Workers' Competencies on Job Performance of Royal Malaysian Customs Department
title_full The Influence of Workers' Competencies on Job Performance of Royal Malaysian Customs Department
title_fullStr The Influence of Workers' Competencies on Job Performance of Royal Malaysian Customs Department
title_full_unstemmed The Influence of Workers' Competencies on Job Performance of Royal Malaysian Customs Department
title_sort influence of workers' competencies on job performance of royal malaysian customs department
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2011
url https://etd.uum.edu.my/3058/1/Tai_Lee_Ming.pdf
https://etd.uum.edu.my/3058/2/1.Tai_Lee_Ming.pdf
_version_ 1747827490376646656
spelling my-uum-etd.30582016-04-24T01:28:35Z The Influence of Workers' Competencies on Job Performance of Royal Malaysian Customs Department 2011-12 Tai, Lee Ming Mohd Yunus, Jasmani Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment The study investigated the relationship between five facets of competency and the overall job performance among Royal Malaysian Customs Officers. The main objectives of the study were; (i) to identify the general level of competency among Royal Malaysian Customs Officers; (ii) to examine the relationship between five dimensions of competency (aspects of interpersonal skills, planning and organizing skills, problem solving skills, decision making skills and communication skills) and overall job performance and; (iii) to assess the influence of demographic factors on job performance. The required data were gathered from 90 Customs officers attached at Royal Malaysian Customs Department Kelana Jaya, Wilayah Persekutuan. Data were analyzed using Statistical Package for Social Science (SPSS) version 17. The tests conducted were Pearson's Correlation, multiple regression, t-test and one-way ANOVA were carried out in answering the objectives of the research. The Pearson's Correlation showed that only competency of decision making skills was correlated to overall job performance. However, multiple regression tests showed that Job Performance was significantly influenced by the dimensions of interpersonal skills, decision making skills and communication skills. It was also evidenced that demographic elements, namely gender, age group, job position and length of service did not statistically significant in influencing the ways of customs officers perceived on overall job performance. 2011-12 Thesis https://etd.uum.edu.my/3058/ https://etd.uum.edu.my/3058/1/Tai_Lee_Ming.pdf application/pdf eng validuser https://etd.uum.edu.my/3058/2/1.Tai_Lee_Ming.pdf application/pdf eng public masters masters Universiti Utara Malaysia Adeyoju, C. A. (1998). Improving the police officerst' interpersonal relationships through social skills training". Nigeria journal of Clinical and Counseling Psychology 4.1118-23. Agut, S., Grau, R., & Peiro, J. M. (2003). Individual and Contextual Influences on Managerial Competency Needs. The Journal of Management Development. V01.22(10):906-91. Ajala, E. M. (2003). The influence of peace education on labour- management relations in selected industries on Oyo State, Nigeria. Ph.D Thesis. Department of Adult Education. 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