Kepuasan Kerja dan Burnout Satu Kajian di FirstSolar (M) Sdn Bhd

This study evaluates work satisfaction level and burnout for workers in M2 First Solar (M) Sdn Bhd. The study also assessed the relationship between job satisfaction factors and burnout, and also identified important factors which influenced levels of satisfaction and monitor which job satisfaction...

Full description

Saved in:
Bibliographic Details
Main Author: Mohd Noor, Zamri
Format: Thesis
Language:eng
eng
Published: 2012
Subjects:
Online Access:https://etd.uum.edu.my/3072/1/ZAMRI_MOHD_NOOR.pdf
https://etd.uum.edu.my/3072/3/ZAMRI_MOHD_NOOR.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.3072
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Din, Ghazali
topic HF5548.7-5548.85 Industrial Psychology
spellingShingle HF5548.7-5548.85 Industrial Psychology
Mohd Noor, Zamri
Kepuasan Kerja dan Burnout Satu Kajian di FirstSolar (M) Sdn Bhd
description This study evaluates work satisfaction level and burnout for workers in M2 First Solar (M) Sdn Bhd. The study also assessed the relationship between job satisfaction factors and burnout, and also identified important factors which influenced levels of satisfaction and monitor which job satisfaction factors that can cause the burnout. Respondent consisting of 90 shift workers in M2 First Solar (M) Sdn. Bhd. Data were processed collectively by using "Statistical Packages for Social Sciences" (SPSS ver. 20). Data were gathered by using the combination of research tools of Job Descriptive Index (JDI) and Maslach Burnout Inventory (MBI) questionnaires 'The data were processed as a collective data and the statistical techniques used were as percentage, cross tabulation and Pearson correlation in determining the outcome for the questions built. Research showed overall workers at in terms of moderate level of job satisfaction and burnout. It was also observed that there was no significant relationship between burnout with job satisfaction among employee at M2 First Solar (M) Sdn. Bhd. Overall, inference analysis also did not show significant difference between demographic features on burnout (depersonalization. emotion barrenness and personal achievement) except from gender perspective. As a conclusion, the burnout factor and job satisfaction are very essential for every working individual especially the First Solar (M) Sdn. Bhd. workers because employees that are satistied with the work would become more productive and will be more committed towards their work.
format Thesis
qualification_name masters
qualification_level Master's degree
author Mohd Noor, Zamri
author_facet Mohd Noor, Zamri
author_sort Mohd Noor, Zamri
title Kepuasan Kerja dan Burnout Satu Kajian di FirstSolar (M) Sdn Bhd
title_short Kepuasan Kerja dan Burnout Satu Kajian di FirstSolar (M) Sdn Bhd
title_full Kepuasan Kerja dan Burnout Satu Kajian di FirstSolar (M) Sdn Bhd
title_fullStr Kepuasan Kerja dan Burnout Satu Kajian di FirstSolar (M) Sdn Bhd
title_full_unstemmed Kepuasan Kerja dan Burnout Satu Kajian di FirstSolar (M) Sdn Bhd
title_sort kepuasan kerja dan burnout satu kajian di firstsolar (m) sdn bhd
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2012
url https://etd.uum.edu.my/3072/1/ZAMRI_MOHD_NOOR.pdf
https://etd.uum.edu.my/3072/3/ZAMRI_MOHD_NOOR.pdf
_version_ 1747827493107138560
spelling my-uum-etd.30722016-04-20T02:36:03Z Kepuasan Kerja dan Burnout Satu Kajian di FirstSolar (M) Sdn Bhd 2012-08 Mohd Noor, Zamri Din, Ghazali Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5548.7-5548.85 Industrial Psychology This study evaluates work satisfaction level and burnout for workers in M2 First Solar (M) Sdn Bhd. The study also assessed the relationship between job satisfaction factors and burnout, and also identified important factors which influenced levels of satisfaction and monitor which job satisfaction factors that can cause the burnout. Respondent consisting of 90 shift workers in M2 First Solar (M) Sdn. Bhd. Data were processed collectively by using "Statistical Packages for Social Sciences" (SPSS ver. 20). Data were gathered by using the combination of research tools of Job Descriptive Index (JDI) and Maslach Burnout Inventory (MBI) questionnaires 'The data were processed as a collective data and the statistical techniques used were as percentage, cross tabulation and Pearson correlation in determining the outcome for the questions built. Research showed overall workers at in terms of moderate level of job satisfaction and burnout. It was also observed that there was no significant relationship between burnout with job satisfaction among employee at M2 First Solar (M) Sdn. Bhd. Overall, inference analysis also did not show significant difference between demographic features on burnout (depersonalization. emotion barrenness and personal achievement) except from gender perspective. As a conclusion, the burnout factor and job satisfaction are very essential for every working individual especially the First Solar (M) Sdn. Bhd. workers because employees that are satistied with the work would become more productive and will be more committed towards their work. 2012-08 Thesis https://etd.uum.edu.my/3072/ https://etd.uum.edu.my/3072/1/ZAMRI_MOHD_NOOR.pdf text eng validuser https://etd.uum.edu.my/3072/3/ZAMRI_MOHD_NOOR.pdf text eng public masters masters Universiti Utara Malaysia Abd Fatah Abd Malek and Kotlik J.W. (1986). "Job Satisfaction Of Vocational Agriculter Teachers in the Southeastern United States" The Jurnal Of the American Association Of Teacher Educators In Agricultre. 27 (1) : 33-38 Abd Main Salimon (1989). "Perkaitan Kepuasan Kerja dan Pencapaian Mendelegasi Tugas Dengan Faktor-Faktor Personal dan Pentadbiran di kalangan Pengetua Sekolah Menengah" Jurnal Pendidikan UKM. 13 (14) : 51-57 Abu Ajip (1994). "Satu Tinjauan Mengenai Kepuasan Bekerja di Kalangan Guru-Guru Vokasional di Sekolah Menengah Vokasional Kursus Kejuruteraan Ketukangan di Kawasan Negeri Sembilan Darul Khusus" Universiti Teknologi Malaysia : Projek Sarjana Muda. Albanese, R. and Fleet, D.D.V., (1983). Organizational Behavior: A Manugerial Viewpoint, Chicago: The Dryden Press Anastasi, A. (1982). Psychological testing (Ed. ke-5). New York: Collier MacMillan Publishing Company. Ariffin Hj . Zainal (1985). Pekerja dan pekerjaan: Pendekatan Psikologi Personel, Petaling Jaya: Penerbit Fajar Bakti Sdn. Bhd. Arenawati Sehat Omar (2002). "Hubungan Kepuasan Kerja dengan Burnout di Kalangan Kaunselor Sekolah Menengah di Negeri Johor." Universiti Teknologi Malaysia : Tesis Sarjana Ary, D., Jacobs, L. C., & Razavieh, A. (1996). Introduction to research. New York: Harcourt Brace College Publishers Bahren Osman (1997). "Kepuasan Kerja Ketua Panitia Satu Perbandingan Antara Sekolah-Sekolah Terbaik Setiap Daerah di Negeri Johor dan Hubungannya Dengan Prestasi Akademik Pelajar"Sarawak: Universiti Malaysia Sarawak Bakker, A. B.. Demerouti, E.,Verbeke, W. (2004). Using the job demands-resources model to predict burnout and performance. Human Resource management, 43, 83-104. Bannett Roger, (1991).Organizational Behaviour: The A4 & E Handbook Series. London: Pittman Publishing. Blakely, G.L (1993). "The Effects of Performance Rating Discrepancies on Supervisors and Subordinates, Organizational Behavior and Human Decision Processes, vo1.53, pp. 57-80. Brooke, P.P. and D. W. Russell, (1988). Discriminant Validation of Measures of Job Satisfaction, Job Involvement and Organizational Commitments". Journal of Applied Psychology. 73(2): 139-145. Burisch, M. (2006). The Burnout- Syndrome: A Theory of inner Exhaustion]. Heidelberg: Springer Medizin Verlag Cherniss, C. (1980). StajfBurnout : Job Stress in The Human Services : Sage Sage Publications, Inc. Cranny C J, Smith P C and Stone E F (1992) Job satisfaction: How people feel about their jobs and how it affects their performance. Lexington Books: New York. Demerouti, E., Bakker, A. B., Nachreiner, F. & Schaufeli, W. B. (2007). The job Demands resources model of burnout. journal of Applied Psychology, 86, 499-512. Dyer, S. & Quine, L. (1998). Predictors of job satisfaction and burnout among the direct care staff of a community learning disability service. Journal of Applied Research intellectual Disabilities, 11(4), 320-332 Fleishtnan, E., & Harris, E. (1962). Patterns of leadership behavior related to employee grievances and turnover. Personnel Psychology. 15, 43-56. Freudenberger H. J. (1974). Staff burnout. Journal Social, 30, 159-65. Ghazali Othman (1979). "An lnvertigation of Job Satisfaction of Malaysia School Teachers." University of California: Ph.D. Dissertation. Greenberg,J., (1988). "Equity and Workplace Status: A Field Experiment". Journal of Applied Psychology. 73(4): 606-613. Greenglass, E., Burke, R. & Fiksenbaum,L. (2001). Workload and burnout in nurses. Journal of community & Applied Social Psychology, 11, 211-215. Halbesleben, J. R. B. & Buckley,M.R. (2004). Burnout in organizational life. Journal of Management, 30, 859-879. Hamzah Said (1994). "Kepuasan Kerja Guru dan Pensyarah Sains Pertanian di Sekolah Menengah dan lnstitusi Pertanian di Semenanjung Malaysia." Herzberg. F, Mausner, B and Synderman, B (1959). "The Motivation to Work."New York: John Wiley and Son Inc. Kahn, R.L. (1972). 'The meaning of work: interpretation and proposals for measurement' In: Campbell, A. and Converse, P. E. (Eds) The Afeaning of Social Change. New York: Rusell Sage Foundation. 159-203. KalIeberg, A.L. (1977). Work Values and job rewards: A theory of job satisfaction, America Sociological Review, 42, 124-143. Kassim Abd. Samat (1990). "Hubungan di antara Tekanan Kerja, Kepuasan Kerja dan Kecenderungan untuk Berhenti Kerja di kalangan Guru-guru KBSM." Universiti Kebangsaan Malaysia : Latihan llmiah yang tidak diterbitkan. Klenke-Hamel, K., & Mathieu, J. (1990). Role strains, tension, and job satisfaction influences on employees' propensity to leave: A multi-sample replication and extension. Humun Relutions, 43(8), 791-807 Kyriachou. C. and J. Sutcliffe (1987). "Teacher Stress dan Satisfaction." Educational Research. 21(2): 89-96. Kristensen, T.S., Borritz, M., Villadsen, E. and Christensen, K.B. (2005), "'The Copenhagen burnout inventory: a new tool for the assessment of burnout", Work & Stress, Vol. 19, pp. 192-207 Lammers, L.E. (1975). An Empirical Study of the Validity of the Job Descriptive Index for the Measutwnent of Accountants Job sutisfaction And Prediction of Turnover. Ph. D Dissertation, University of Wilconsin-Madison. Lawler, E.E. dan L.M. Porter (1967). "The Effect of Performance on job Satisfaction". In D.W. Organ (ed.). The Applied Psychology cf Work Behavior. Homewood, Boston: Irwin, 95-105. Lee, R.T., & Ashforth, B.E. (1993). A longitudinal study of burnout among supervisors and managers: Comparisons between the Leiter and Maslach (1988) and Golembiewski et al. (1986) models. Organizational Behavior and Human Decision Processes, 54, 369-398. Locke, E.A. (1976). "'The Nature and Causes ofJob Satisfaction". In M.V. Dun nette(ed.). Hundbook cf Indu.stria1 and Organizational Psychology R. and MC Nally, Luthans Fred dan Thomas Linda, T. (1989). The Relationship between age and job satisfaction: Curvinear results from an empirical study - A research note. Personnel Review, la(/), 23-26. Luthans. F. (1 989). Organizational behavior (5th ed.). New York: McGraw-Hill Marian, M. Drugas, M., Roseanil. G (2005). Perspective psihologice asupra siinritd~iis i bolii. Oradea: Editura ~ n i v e r s i t ~d~ini Oi radea Marian, M.1. (2004). Introclucere inpsihologiu clinicii. Oradea: Editura universitii~ii din Oradea Martin, J. K. and Miller. G.A. (1986). Job satisfaction and absenteeism : Organizational, individual, and job related correlates . Work ~ ~ n d Occupations. 13@), 33-46 Martin, T.N. ( I 981). " A Path Analytic Model of human Capital and Organizational Job Characteristics on Female Job Satisfaction". Hurnan Re1ution.v. 34( 11): 975-988 Maslach, C. ( 1 982). Burnout: The cost of caring. New Jersey: Prentice Hall. Maslach, C., Schaufeli, W. B. & Leiter, M. P. (2001). Job burnout. In S. T. Fiske, D. L. Maslach, C. Jackson, S. E. & Leiter, M. P. (1996). hfB1: The A4aslach Burnout Inventory manual (3rd ed.). Palo Alto, CA: Consulting Psychologists Press Maslach, C. & Leiter, M. P. (1 997). The truth about hur~zout. San Francisco: Jossey Bass Maslow, A. H. (1954). "Motivation and Personality." New York: Harper & Brothers McNeely, R. L.(1983). Organizational patterns and work satisfaction in a comprehensive human service agency: an empirical test, University of California Cooperative Extension Berkeley, CA, 36, 57-71 Milbume. G., Jr., dan Francis, G.J. (1981). All about job satisfaction. Supewi.vog) Management 26(8), 35-43 Misener, l'erry R.; Haddock, K. Sue; Gleaton, James U.; Abu Ajamieh, Abdul Rahman,(l996) Towurd an lnternutional Measure Of Job Sutisfacfion. Lippincott- Raven Publi.shers Md. Zabid Abdul Rashid, Juradah Abu Bakar dan Rahim Abdullah (1990). ".Job Sati.rfaction and Mo~ivationA mong Bank Manager.7 ". Staff Paper (4). Faku It i Ekonomi dan Pengurusan, Universiti Pertanian Malaysia Mohd Shah Lassim, Abd Patah Abd Malek, Zakaria Kasa dan Abd Main Salimon (1990 ). "Kepuasan Bekerja Guru-guru Mata Pelajaran Elektif di Sekolah Sekolah Menengah di Negeri Selangor." Kajian llmiah yang tidak diterbitkan. Serdang : Universiti Putra Malaysia Mohamood Nazar Mohamed (1 990). Penghantar PsikoEogi. Satu Pengenalan Asus Kepada .liwa dun Tingkahlaku Manusia. Kementerian Pendidikan Malaysia, Kuala Lumpur: Dewan Bahasa dan Pustaka, 480. Mueller CW & McCloskey JC (1990) Nurses' Job Satisfaction: A proposed measure. Nzrrsing Research 39, 1 1 3- 1 1 7. Mullins Laurie, J. (1 993). Management and Orgunizutionul Behaviour. London: Pittman Publishing Naseem Bibi Kamaldin ( 2005 ). "Hubungan 'Burnout' dan Kepuasan Kerja : Tinjauan di kalangan Kaunselor Sekolah Menengah di Daerah Johor Bahru." Universiti Teknologi Malaysia : Kajian Sarjana Pendidikan Nazlinda Ismail ( 2005 ). "Hubungan 'Burnout' dan Kepuasan Ker-ja : Tinjauan di kalangan Kaunselor Sekolah Menengah di Daerah Johor Bahru." Universiti Teknologi Malaysia : Kajian Sarjana Pendidikan Nor Azizah Mohd Salleh ( 1988 ). "Job Satisfaction and Professional Needs of College-Trained Teachers in Selangor, Malaysia and Its Implication for Continuing Education." Michigan State University : ph. D. Dissertation O'Rielly, Chatman & Caldwell (1991). "People and organizational culture: A profil comparison approach to assessing person-organization fit". Academy of Management Journal, 34, pp. 487-5 1 6 Peeters. M.C. W., Montgomery, A.J., Bakker, A.B. & Schaufeli, W.B. (2005). Balancing work and home: How job and home demands are related to burnout. International ./ournu1 of Stress Managenlent, 12 (1 ), 43-6 1 Penn, m, romano. J. & Foat, D. (1988 ). ' The Relationship between Job Satisfaction and Burnout : A Study of Human Services Professionals." Administration in Mental Health. 153 3) : 157- 165 Porter, I,.W., & Steers, R.M. (1 973). Organizational, work, and personal factors in employee turnover and absenteeism. P.sychologica1 Bulletin, 80(2). 15 1 - 176. Robbins, S.P., (1993). Organiz~ziionalB ehavior. Prentice Hall International, Inc. San Diego State {Jniversity Saodah Wok ( 2003 ). " Faktor-faktor yang Mempengaruhi Burnout dalam Organisasi : Satu Perbandingan." Kajian Ilmiah : Universiti Islam Malaysia Pinder, C.C. (1984). Work motivation: 'Theory, issues, and applications. Glenview. 11,:Scott. Foresman, and Company Schachter & C. Zahn-Waxer (Eds.), Annual Review cfPsychology, 53, 397-422 Schaufeli, W. B., Leiter, M. P. & Maslach, C. (2009). Burnout: 35 years of research and practice. I'czreer Development /nternafional, 14, 204-220 Schaufeli, W. B. & Enzman, D. (1 998). The burnout companion to study & practice. London: Taylor & Francis Schultz, D.P. dan Schultz, SE. (1994). Psychology and Work Toci'uy: An Introduction to Indu.stria1 and Organizational P.syc.hology (6 th Edition). New Y ork: Macmil Ian Publishing Company Sekaran, U. (2009), Research Methods For Business, 5Ih ed. John Wiley Smith. D.C., Kendall, L.M., dan Hulin, C.L. (1969). The Measuremenf of' Satisfaction in Work and Retirement. Chicago, Rand Menally Smith. P. C., Kendall, L. M. & Hulin, C. I. ( 1995 ). "The Measurement of Job Satisfaction in Work and Retirement." Chicago, Illnois : Tand Mc Nally and Company. Smither, R.D. (1988). The Psychologv ($Work and Human Perfhrmcmce, New York: Harper and Row Publishers Spaniol, L.. & Caputo, J. (1979). Prc?f'ssional burnout: A personul .survivul kit. Lexington, Mass: Human Services Associates Stoner, J & Wankel, C ( 1985 ). "ManagementVn( 3rd Edition ) Englewood Cliff, Prentice Hall. Syed Mohamed Shafeq Syed Mansor ( 1997 ). "Hubungan Kepuasan Kerja dengan Burnout : Tinjauan di kalangan Guru-guru di Daerah Johor Bahru." Universiti Kebangsaan Malaysia : Projek Sarjana Sylvia, R. D. & T. Hutchinson ( 1985 ). "What Make Mr. Johnson Teach? A Study of Teacher Motivation." Human Relations. 38 (9). 84 1-856. Syptak, J. M., Marsland, D. W., & Lllmer, D. (1999). Job satisfaction: Putting theor into practice. American Acudeiry of Family Physicians. Retrieved July 12th, 20 1 2, from http://www.aafp.org/fpm/99 1000fm/26.html Taris, T. W., Le Blanc, P. M., Schaufeli, W. B. & Schreurs, P. J. G. (2005). Are the causal relationships between the dimensions of the Maslach Burnout Inventory? A review and two longitudinal tests. Work & Stress, 19. 238 - 255 Turban. D, Ngo HY, Chung ML& Siu YL ( I 998) Human resource practices and firm performance of multinational corporations: influences of country origin. The International Journal of Human Resource Management. 9(4): 632-652 Van Zelst. R. H. (1 952). Validation of a sociometric regrouping procedure. Journal c?f'Ahnornicrl and Social Psychology, 4 7, 299-3 0 1 Vroom Victor H. ( 1964). Wurk and Motivalion. San Francisco: Jossey-Bass Publishers. Weaver, C. N. (1980). "Job Satisfaction in the United States in the 1970s". Journal of'Applied Psychology. 65(3): 364-367 Whitehead J. T. ( 1986 ). "Job Burnout and Job Satisfaction among Probation Managers." Journal of Crimical Justice, 14 : 25-35. Wilson. D.C, Rosenfeld, R.H. (1 996). Managing Organizations. McGraw-Hill, London. Zaidatul Akmaliah Idope Pihie dan Sharifah Md 1Voor ( 1988 ). " Kajian untuk Mengenalpasti Faktor-faktor Berhubung dengan Kepuasan Kerja Guru-guru Perdagangan dan Keusahawanan." Universiti Putra Malaysia : Kajian llmiah yang tidak diterbitkan