Assessing the Relationship Between Transformational and Transactional Leadership Styles and Employee Perfomance: A Case Study Among Event Staff at Inner Sanctum Services

Leadership is a vital issue in every organization primarily because the decisions made by the leaders could lead to success or business failure. The main purpose of this research is to examine the relationship between transformational and transactional leadership styles and employee performance amon...

Full description

Saved in:
Bibliographic Details
Main Author: Sukma Murni, Ab Hadi
Format: Thesis
Language:eng
eng
Published: 2012
Subjects:
Online Access:https://etd.uum.edu.my/3079/1/SUKMA_MURNI_AB_HADI.pdf
https://etd.uum.edu.my/3079/4/SUKMA_MURNI_AB_HADI.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.3079
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Abd. Aziz, Fadzli Shah
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Sukma Murni, Ab Hadi
Assessing the Relationship Between Transformational and Transactional Leadership Styles and Employee Perfomance: A Case Study Among Event Staff at Inner Sanctum Services
description Leadership is a vital issue in every organization primarily because the decisions made by the leaders could lead to success or business failure. The main purpose of this research is to examine the relationship between transformational and transactional leadership styles and employee performance among the event staff at Inner Sanctum Services. It is crucial for the management of Inner Sanctum Services to identify which leadership styles could enhance their employee performance and additionally, to understand the extent of such influence as well. Thus, the objectives of this research are twofold (i) to examine the relationship between transformational leadership style and employee performance at Inner Sanctum Services (ii) to examine the relationship between transactional leadership style and employee performance at Inner Sanctum Services. In assessing the relationship between the variables, a total of 69 questionnaires were distributed, completed and analysed using descriptive and inferential data analysis technique. The findings of this research reveal that both transformational and transactional leadership styles have positive relationship with employee performance. However, transformational leadership has significant influence on employee performance and further recommendations are made at the end of this research.
format Thesis
qualification_name masters
qualification_level Master's degree
author Sukma Murni, Ab Hadi
author_facet Sukma Murni, Ab Hadi
author_sort Sukma Murni, Ab Hadi
title Assessing the Relationship Between Transformational and Transactional Leadership Styles and Employee Perfomance: A Case Study Among Event Staff at Inner Sanctum Services
title_short Assessing the Relationship Between Transformational and Transactional Leadership Styles and Employee Perfomance: A Case Study Among Event Staff at Inner Sanctum Services
title_full Assessing the Relationship Between Transformational and Transactional Leadership Styles and Employee Perfomance: A Case Study Among Event Staff at Inner Sanctum Services
title_fullStr Assessing the Relationship Between Transformational and Transactional Leadership Styles and Employee Perfomance: A Case Study Among Event Staff at Inner Sanctum Services
title_full_unstemmed Assessing the Relationship Between Transformational and Transactional Leadership Styles and Employee Perfomance: A Case Study Among Event Staff at Inner Sanctum Services
title_sort assessing the relationship between transformational and transactional leadership styles and employee perfomance: a case study among event staff at inner sanctum services
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2012
url https://etd.uum.edu.my/3079/1/SUKMA_MURNI_AB_HADI.pdf
https://etd.uum.edu.my/3079/4/SUKMA_MURNI_AB_HADI.pdf
_version_ 1747827494105382912
spelling my-uum-etd.30792016-04-24T02:25:53Z Assessing the Relationship Between Transformational and Transactional Leadership Styles and Employee Perfomance: A Case Study Among Event Staff at Inner Sanctum Services 2012-08 Sukma Murni, Ab Hadi Abd. Aziz, Fadzli Shah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment Leadership is a vital issue in every organization primarily because the decisions made by the leaders could lead to success or business failure. The main purpose of this research is to examine the relationship between transformational and transactional leadership styles and employee performance among the event staff at Inner Sanctum Services. It is crucial for the management of Inner Sanctum Services to identify which leadership styles could enhance their employee performance and additionally, to understand the extent of such influence as well. Thus, the objectives of this research are twofold (i) to examine the relationship between transformational leadership style and employee performance at Inner Sanctum Services (ii) to examine the relationship between transactional leadership style and employee performance at Inner Sanctum Services. In assessing the relationship between the variables, a total of 69 questionnaires were distributed, completed and analysed using descriptive and inferential data analysis technique. The findings of this research reveal that both transformational and transactional leadership styles have positive relationship with employee performance. However, transformational leadership has significant influence on employee performance and further recommendations are made at the end of this research. 2012-08 Thesis https://etd.uum.edu.my/3079/ https://etd.uum.edu.my/3079/1/SUKMA_MURNI_AB_HADI.pdf text eng validuser https://etd.uum.edu.my/3079/4/SUKMA_MURNI_AB_HADI.pdf text eng public masters masters Universiti Utara Malaysia Afolabi, O., Obude, O.,Okediji, A., & Ezeh, L. (2008). Influence of Gender and Leadership Style on Career Commitment And Job Performance of Subordinates. Global Journal of Humanities,7(1&2),1-8. Allen, N.J., & Meyer, J.P. (1996). Affective, Continuance, And Normative Commitment To The Organization:An Examination Of Construct Validity. Journal of Vocational Behavior,49, 252-276. Arnold, K.A., Barling, J. And Kelloway, E.K. (2001). Transformational Leadership or The Iron Cage: What Predicts Trust, Commitment And Team Efficacy. Leadership And Organization Development Journal,22(7):315-320. Avery, G.C. And Ryan, J. (2002). Applying Situational Leadership in Australia. Journal of Management Development, Vol.21 No.4, Pp.242-62. Avolio, B.J., Waldman, D.A. And Yammarino, F.J.(1991). Leading In The 1990's: The Four I's Of Transformational Leadership.Journal Of European Industrial Training,15:1-8. Avolio, B.,Waldman, D., & Einstein, W. (1988). Transformational Leadership in A Management Game Simulation:Impacting The Bottom Line. Group & Organization Management,13(1),59-80. Avolio, B. J., Bass, B. M., & Jung, D. I. (1999).Re-Examining the Components of Transformational and Transactional Leadership Using The Multifactor Leadership Questionnaire.Journal of Occupational And Organizational Psychology,72,441-462. Bass, B.M. (1985).Leadership and Performance Beyond Expectations. New York: Free Press. Bass, B.M., Avolio, B.J. And Goodheim, L. (1987).Biography and The Assessment of Transformational Leadership At A World Class Level. Journal of Management,13(2):7-19. Bass, B.M. (1990).Bass and Stogdill’s Handbook of Leadership: Theory, Research and Managerial Applications. New York: Free Press. Bass, B. M., Avolio, B. J., & Suny. (1993). Transformational Leadership and Organizational Culture. Public Administration Quarterly,113-121. Bass, B.M. (1994).“Transformational Leadership Critical For South Africa”, Human Resource Management,(2):10-13. Bass, B.M. (1997).“Concepts of Leadership”.In Vecchio, R.P. (Ed). Leadership: Understanding The Dynamics Of Power And Influence In Organizations. Notre Dame: University Of Notre Dame Press. Bass, B.M. (1998).Transformational Leadership: Industrial, Military, and Educational Impact. Mahwah, New Jersey: Lawrence Erlbaum and Associates. Bass, B.M. & Avolio, B.J. (1990).The Implications of Transactional and Transformational Leadership For Individual, Team, And Organizational Development.Research In Organizational Change and Development, Vol.4 No.1,P.231. Bass, B.M. And Avolio,B.J(1990a).Developing Transformational Leadership: 1992 and Beyond.Journal of European Industrial Training,14(5):21-27. Bass, B.M. And Avolio, B.J. (1990b).Transformational Leadership Development: Manual For Mlq. Palo Alto: Consulting Psychologist Press. Bass, B.M. And Avolio, B.J. (1994).Improving Organizational Effectiveness: Through Transformational Leadership. Thousand Oaks: Sage Publications Inc. Bass, B.M. And Avolio, B.J. (1997).Full Range Leadership Development: Manual for The Multifactor Leadership Questionnaire. Redwood City: Mind Garden Inc. Bass, B. (1999).Two Decades of Research And Development In Transformational Leadership. European Journal of Work And Organizational Psychology,8(1),9–32. Bass, B.M. And Avolio, B.J. (2000).Multifactor Leadership Questionnaire. Redwood City: Mind Garden Inc. Baum J. R, Locke E. A, Kirkpatrick S. A. (1998).A Longitudinal Study of The Relation Of Vision And Vision Communication To Venture Growth In Entrepreneurial Firms. Journal of Applied Psychology, Vol.83, No.1,Pp.43–54. Behling, O. And Mcfillen, J. (1996).A Syncretical Model Charismatic/Transformational Leadership. Group And Organisation Management,21(2):120-160. Bennis, W. And Nanus, B. (1985).Leaders: The Strategy For Taking Charge. New York: Harper And Row Publishers. Bono, J.E., & Judge, T.A. (2003).Self‐Concordance At Work: Toward Understanding The Motivational Effects Of Transformational Leaders,” Academy Of Management Journal, Vol.46,Pp.554-571. Brand, C., Heyl, G. And Maritz, D. (2000).Leadership In Meyer, M. And Botha, E. (Eds). Organisational Development And Transformation In South Africa. Durban: Butterworths. Brewster, C., Carey, L., Dowling, P., Grobler, P., Holland, P. And Wärnich, S. (2003).Contemporary Issues In Human Resource Management.Cape Town: Clyson Printers. Burns, J.M. (1978).Leadership. New York: Harper And Row Publishers. Bycio, P., Hackett, R.D. And Allen, J. (1995).Further Assessment of Bass’s (1985) Conceptualisation of Transactional And Transformational Leadership. Journal of Applied Psychology,80(4):468-478. Campbell, J., Mccloy, R., Oppler, S. And Sager, C.(1993). The Theory of Performance. New York: Jossey-Bass. Carlton, G. 1993.Leadership: The Human Race (2nd Edition). Kenwyn: Juta & Co. Chan, Donna Suk-Hing (2005).Relationship Between Generation-Responsive Leadership Behaviors And Job Satisfaction Of Generations X And Y Professionals. D.M. Dissertation, University Of Phoenix, United States - Arizona. Chandna P, Krishnan, V.R., (2009)Organizational Commitment of Information Technology Professionals: Role of Transformational Leadership and work-related beliefs, Tecnia. Journal of Management Studies, 4(1),1-13. Charlton, G. (2000).Human Habits of Highly Effective Organisations.Pretoria: Van Schaik Publishers. Cummings, L.L. And Schwab, D.P. 1973.Performance In Organisations: Determinants And Appraisal.Glenview: Scott, Foresman And Company. Densten, I. L. (1999).Senior Australian Law Enforcement Leadership Under Examination.Policing And International Journal Of Police Strategies And Management, 22(1),45-57. Dumdum U. R, Lowe K. B, Avolio B. J (2002).A Meta Analysis Of Transformational And Transactional Leadership Correlates Of Effectiveness And Satisfaction:An Update And Extension, In: Avolio B. J, Yammarino F.J (Eds) Transformational And Charismatic Leadership: The Road Ahead, Jai Press, Amsterdam, Pp.35–66. Ehrhart, M.G. (2004).Leadership and Procedural Justice Climate as Antecedents of Unit Level Organizational Citizenship Peformance.Personnel Psychology, 57,61-64. Elenkov, D. S. (2002).Effects Of Leadership On Organizational Performance In Russian Companies. Journal Of Business Research, 55,467–480. E.Ogbonna And L.C.Harris (2000).Leadership Style, Organizational Culture And Performance: Empirical Evidence From Uk Companies. The International Journal Of Human Resource Management, 11(4),766-788. F.F.Jing and G.C.Avery (2008).Missing Link in Understanding The Relationship Between Leadership And Organizational Performance.International Business And Economics Journal, 7(5). Fiedler, F.E. And House, R.J. (1988).Leadership Theory and Research: A Report Of Progress.International Review of Industrial and Organisational Psychology, 19(88):73-91. Gadot, E. (2006).Leadership Style, Organizational Politics, And Employees’ Performance : An Empirical Examination Of Two Competing Models, Leadership Style, 36(5),661-683. Gadot, E. V. (2007).Leadership Style, Organizational Politics, And Employees’ Performance.Leadership Style, 36(5),661-683. G.Casimir And Y.N.K.Ng (2010).Combinative Aspects of Leadership Style And The Interaction Between Leadership Behaviors.Leadership and Organizational Development Journal, 31(6),501-517. Gibb, G.A. (1954)Leadership, In Lindzey, G And Aronson E. (Ed), The Handbook Of Social Psychology, Reading, Massachusetts: Addison-Wesley. G.T.Kefela (2010).Understanding Organizational Culture And Leadership-Enhance Efficiency And Productivity.Pm World Today, Xii(1) Hayward, B.A., Davidson, A.J., Pascoe, J.B., Tasker, M.L, Amos, T.L. And Pearse, N.J. (2003).The Relationship Between Leadership And Employee Performance In A South African Pharmaceutical Company.Paper Presented At The Society For Industrial And Organisational Psychology 6th Annual Conference,25-27 June 2003,Sandton,Johannesburg. Hellriegel, D., Jackson, S. E., Slocum, J.W., Staude, G., Amos, T., Klopper, H.B., Louw, L. And Oosthuizen, T. (2004).Management: Second South African Edition. Cape Town: Oxford University Press Southern Africa. Hellriegel, D., Jackson, S.E. And Slocum, J.W. (1999). Management. Cincinnati: south-Western College Publishing. Hellriegel, D. And Slocum, J. (1996). Management (7th Edition). Cincinnati: South Western College Publishing. Hersey, P. And Blanchard, K.H. (1988).Management of Organizational Behavior: Utilizing Human Resources (5th Edition). Englewood Cliffs: Prentice-Hall. Hersey, P. And Blanchard K.H. (1993).Management of Organizational Behavior:Utilizing Human Resources. (6th Ed.). New Jersey:Prentice-Hall, Inc. Howell, J.M. And Avolio, B.J. (1993).Transformational Leadership, Transactional Leadership Locus Of Control And Support For Innovation: Key Predictors of Consolidated Bossiness Performance. Journal of Applied Psychology, 78(1):891-902. Kirkpatrick S. A, Locke E. A (1996).Direct And Indirect Effects of Three Core Charismatic Leadership Components On Performance And Attitudes. Journal Of Applied Psychology, Vol.81, No.1, Pp.36–51. Johnson, M. (1995). Managing In The Next Millennium. Oxford: Butterworth-Heinemann. Johnson, R. R. (2006).Management Influences on Officer Traffic Enforcement Productivity.International Journal of Police Science & Management, 8(3),205-217. Keller, R.T. (2006)Transformational Leadership, Initiating Structure & Substitutes For Leadership:A Longitudinal Study of Research & Development Project Team Performance.Journal of Applied Psychology, 91(1):202-210. Kilbourne, C.E. (1935).The Elements of Leadership”, Coats Artillary Journal, 11(1):437-439. Kirkpatrick S. A, Locke E. A (1996).Direct And Indirect Effects Of Three Core Charismatic Leadership Components On Performance And Attitudes. Journal Of Applied Psychology, Vol.81, No.1, Pp.36–51. Kotter, J.P. (1988).The Leadership Factor.New York: The Free Press. Kuhnert, K. W., & Lewis, P. (1987).Transactional and Transformational Leadership: A Constructive/Developmental Analysis. Academy Of Management Review, 12(4),648-657. Leithwood, K. (1992).The Move Towards Transformational Leadership. Educational Leadership, 49 (5),8-12. Likert, R. (1967).The Human Organization: Its Management And Value. New York: Macmillan. Lievens, F., Geit, P., & Coetsier, P. (1997). Identification of Transformational Leadership Qualities: An Examination Of Potential Biases. European Journal of Work and Organizational Psychology, 6(4),415-430. Lowe, K.B. And Kroeck, K. (1996).Effectiveness Correlates of Transformational And Transactional Leadership: A Meta-Analytic Review Of The Mlq Literature. Leadership Quarterly, 7(3):385-426. Maritz, D. (1995).Leadership and Mobilising Potential. Human Resource Management,10(1):8-16. Meyer, M. And Botha, E. (2000).Organisation Development and Transformation In South Africa.Durban: Butterworths. Mullins, L.J. (1998).Managing People In The Hospitality Industry. (3rd Ed.).Harlow: Addison Wesley Longman Limited. Mullins, L. (1999).Management and Organisational Behaviour. London: Pitman Publishing. Murphy, Steven A., drodge, Edward N. (2004)International Journal of Police Science & Management,Vol 6 Issue 1,p1-15. Munroe, M. (1993).Becoming Leaders – Everyone Can Do It. Vancouver: Pneuma Life Publishing. Northouse, P.G. (2004).Leadership: Theory and Practice. (3rd ed.). California: Sage Publications, Inc. Raja, A., & Palanichamy, P. (2011).Leadership Styles And Its Impact On Organizational Commitment.The Journal of Commerce, 3(4),15-23. Riaz, A., & Haider, M. (2010).Role of Transformational And Transactional Leadership On Job Satisfaction And Career Satisfaction. Business And Economic Horizons,1(1),29-38. Ristow, A., Amos, T. And Staude, G. (1999). Transformational Leadership and Organisational Effectiveness In The Administration Of Cricket In South Africa. South African Journal of Business Management, 30(1):1-5. Robbins, S.P. (1996).Organisational Behavior: Concepts, Controversies, Applications. Upper Saddle River: Prentice-Hall. Robbins, S.P. (2001).Organisational Behavior (9th Edition). New Jersey: Prentice-Hall. 132. Robbins, S.P. (2003).Organizational Behavior: Concepts, Controversies, and Applications, 10th Ed., Prentice Hall, Upper Saddle River, N.J.Usa. Rowold, J., & Schlotz, W. (2009).Transformational And Transactional Leadership And Followers’ Chronic Stress. Leadership Review,9,35-48. Rutter, G. (1995). Leadership:Directing People For Their Genuine Long-Term Good.Human Resource Management,10(2): 27-28. Schermerhom, J.R. (1999).Management.(6th ed).New York: John Wiley & Sons, Inc. Sekaran, U. (1992). Research Methods for Business: A Skills Building Approach (2nd Edition). New York: John Wiley & Sons. Sekaran, U. (2000).Research Methods for Business (3rd Edition). New York: Hermitage Publishing Services. Shadare Oluseyi .A And Hammed, T. Ayo. (2009).Influence of Work Motivation, Leadership Effectiveness and Time Management On Employees’ Performance In Some Selected Industries In Ibadan, Oyo State, Nigeria. European Journal of Economics, Finance And Administrative Sciences. Turner, N. And Barling, J. (2000).Moral Reasoning and Transformational Leadership: An Exploratory Study. Thesis. Ontario: School Of Business, Queen’s University. Vroom, V.H. 1964. Work and Motivation. New York: Wiley. Wall, B., Solum, R.S. And Sobol, M.R. (1992).The Visionary Leader. Rocklin: Prima Publishing. Wood, R.C. (1994). Organizational Behaviour for Hospitality Management. (1st Ed.).Oxford:Butterworth Heinemann Ltd. Yammarino, F.J. And Bass, B.M. (1990).Transformational Leadership and Multiple Levels Of Analysis. Human Relations, 43(10):975-995. Yukl G.A.(1971).Toward A Behaviorial Theory of Leadership, Organization Behavior and Human Performance. Vol.6, Pp.414-440. Yukl, G. And D.D. Van Fleet (1992).Theory and Research On Leadership In Organizations.Handbook Of Industrial And Organizational Psychology.Ed. Marvin D. Dunnette. Wiley Interscience. Yukl, G. 1998. Leadership in Organisations.Englewood Cliffs: Prentice-Hall. Yukl, G. (2002).Leadership In Organizations, 5th Edition. Upper Saddle River, NJ: Prentice Hall. Yukl, G. A. (2006).Leadership In Organizations. Upper Saddle River. Zafra, E., Retamero, R., & Landa, J. (2008).The Role of Transformational Leadership, Emotional Intelligence, And Group Cohesiveness On Leadership Emergence. Journal of Leadership Studies, 2(3),37-49.135-154.