Cabaran dan Kaedah dalam Meningkatkan Prestasi Kerja Pegawai Penguatkuasa KPDNKK Masa Kini

Cabaran dan Kaedah dalam Meningkatkan Prestasi Kerja Pegawai Penguatkuasa KPDNKK Masa Kini

This study aims to identify problems and challenges faced by law enforcement officers in discharging their duties to the detriment of work performance and has resulted in discontent arose among those who deal with the Enforcement Division, Ministry of Domestic Trade, Cooperatives and Consumer Affair...

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Main Author: Nurazreen, Mohd Amin
Format: Thesis
Language:eng
eng
Published: 2011
Subjects:
HF5549-5549.5 Personnel Management
Employment
Online Access:https://etd.uum.edu.my/3086/1/NURAZREEN_MOHD_AMIN.pdf
https://etd.uum.edu.my/3086/2/1.NURAZREEN_MOHD_AMIN.pdf
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id my-uum-etd.3086
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Pangil, Faizuniah
Mahmud@Abdul Samad, Anis
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Nurazreen, Mohd Amin
Cabaran dan Kaedah dalam Meningkatkan Prestasi Kerja Pegawai Penguatkuasa KPDNKK Masa Kini
description This study aims to identify problems and challenges faced by law enforcement officers in discharging their duties to the detriment of work performance and has resulted in discontent arose among those who deal with the Enforcement Division, Ministry of Domestic Trade, Cooperatives and Consumer Affairs(Enforcement ministry). Therefore this study is to identify problems that cause poor performance and methods can be used to increase performance of enforcement officers. For this reason,a study has been made in the Office of Domestic Trade,Cooperatives and Consumer Affairs Federal Territory of Kuala Lumpur(PPDNKK WPKL).A total of 16 respondents,comprising Enforcement Officer Grade N41, Assistant Enforcement Officer Grade N27 and Enforcement Assistant Grade N17 involved in this study.For the purpose of obtaining information,qualitative methods were used in the unstructured interview technique performed on all the respondents involved.Information collected through this study was subsequently analyzed in the conventional way to get the themes to the problems faced.The study conducted found that the main problem that has caused the poor performance of law enforcement officers is the lack of officers, the attitude of the complainant,logistical problems, a lot of work load and intervention stakeholders. This study proposes that made increasing the number of enforcement officers, bringing the ministry's Enforcement Division as a department, provide opportunities for equal promotion, the senior management changes, the course requirements to increase competency levels as well as awards for outstanding service other than the Excellent Service Award.
format Thesis
qualification_name masters
qualification_level Master's degree
author Nurazreen, Mohd Amin
author_facet Nurazreen, Mohd Amin
author_sort Nurazreen, Mohd Amin
title Cabaran dan Kaedah dalam Meningkatkan Prestasi Kerja Pegawai Penguatkuasa KPDNKK Masa Kini
title_short Cabaran dan Kaedah dalam Meningkatkan Prestasi Kerja Pegawai Penguatkuasa KPDNKK Masa Kini
title_full Cabaran dan Kaedah dalam Meningkatkan Prestasi Kerja Pegawai Penguatkuasa KPDNKK Masa Kini
title_fullStr Cabaran dan Kaedah dalam Meningkatkan Prestasi Kerja Pegawai Penguatkuasa KPDNKK Masa Kini
title_full_unstemmed Cabaran dan Kaedah dalam Meningkatkan Prestasi Kerja Pegawai Penguatkuasa KPDNKK Masa Kini
title_sort cabaran dan kaedah dalam meningkatkan prestasi kerja pegawai penguatkuasa kpdnkk masa kini
granting_institution Universiti Utara Malaysia
granting_department College of Business (COB)
publishDate 2011
url https://etd.uum.edu.my/3086/1/NURAZREEN_MOHD_AMIN.pdf
https://etd.uum.edu.my/3086/2/1.NURAZREEN_MOHD_AMIN.pdf
_version_ 1747827495631060992
spelling my-uum-etd.30862022-09-19T07:53:22Z Cabaran dan Kaedah dalam Meningkatkan Prestasi Kerja Pegawai Penguatkuasa KPDNKK Masa Kini 2011-11 Nurazreen, Mohd Amin Pangil, Faizuniah Mahmud@Abdul Samad, Anis College of Business (COB) College of Business (COB) HF5549-5549.5 Personnel Management. Employment This study aims to identify problems and challenges faced by law enforcement officers in discharging their duties to the detriment of work performance and has resulted in discontent arose among those who deal with the Enforcement Division, Ministry of Domestic Trade, Cooperatives and Consumer Affairs(Enforcement ministry). Therefore this study is to identify problems that cause poor performance and methods can be used to increase performance of enforcement officers. For this reason,a study has been made in the Office of Domestic Trade,Cooperatives and Consumer Affairs Federal Territory of Kuala Lumpur(PPDNKK WPKL).A total of 16 respondents,comprising Enforcement Officer Grade N41, Assistant Enforcement Officer Grade N27 and Enforcement Assistant Grade N17 involved in this study.For the purpose of obtaining information,qualitative methods were used in the unstructured interview technique performed on all the respondents involved.Information collected through this study was subsequently analyzed in the conventional way to get the themes to the problems faced.The study conducted found that the main problem that has caused the poor performance of law enforcement officers is the lack of officers, the attitude of the complainant,logistical problems, a lot of work load and intervention stakeholders. 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