Study on Employee Motivation based on Maslow Hierarchy's of Needs in an Insurance Company

Employee motivation is a key to the overall effectiveness of an organization.Employee motivation is the level of energy, commitment, and creativity that a company's workers bring to their jobs.Maslow’s Hierarchy of Needs theory is vital for understanding human motivation, management training, a...

Full description

Saved in:
Bibliographic Details
Main Author: Ganesh S/O, Lechumanan
Format: Thesis
Language:eng
eng
Published: 2011
Subjects:
Online Access:https://etd.uum.edu.my/3164/1/GANESH_LECHUMANAN.pdf
https://etd.uum.edu.my/3164/2/1.GANESH_LECHUMANAN.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.3164
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Mad Idris, Mohmad Amin
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Ganesh S/O, Lechumanan
Study on Employee Motivation based on Maslow Hierarchy's of Needs in an Insurance Company
description Employee motivation is a key to the overall effectiveness of an organization.Employee motivation is the level of energy, commitment, and creativity that a company's workers bring to their jobs.Maslow’s Hierarchy of Needs theory is vital for understanding human motivation, management training, and personal development. This research was to study on employee motivation based on the Maslow Hierarchy of needs in an insurance company. The objective of the study is to identify the relationship between physiological needs and employee motivation, to identify the relationship between safety needs and employee motivation, to identify the relationship between social needs and employee motivation, to identify the relationship between ego needs and employee motivation, to identify the relationship between self actualization and employee motivation and finally to identify the most influencing dimension of Maslow Theory on employee motivation. This research conducted on the insurance agents of Tokio Marine Life (Butterworth).180 questionnaires were distributed to the insurance at the office entrance and 133 questionnaires collected successfully.Using the Maslow Hierarchy of Needs, this study asked the insurance agents to complete a survey to express their perception on the company and also their satisfaction and intentions towards working at Tokio Marine Life.Therefore, the employee’s motivation level can be measured.Pearson Correlation analysis pointed significant level of the independent variables with dependent and dependent variable.Multiple Regressions indicates the most influencing dimension of the Maslow Hierarchy of Needs on employee motivation.Possible interpretations, limitations, and implications for marketing specialized are conversed.
format Thesis
qualification_name masters
qualification_level Master's degree
author Ganesh S/O, Lechumanan
author_facet Ganesh S/O, Lechumanan
author_sort Ganesh S/O, Lechumanan
title Study on Employee Motivation based on Maslow Hierarchy's of Needs in an Insurance Company
title_short Study on Employee Motivation based on Maslow Hierarchy's of Needs in an Insurance Company
title_full Study on Employee Motivation based on Maslow Hierarchy's of Needs in an Insurance Company
title_fullStr Study on Employee Motivation based on Maslow Hierarchy's of Needs in an Insurance Company
title_full_unstemmed Study on Employee Motivation based on Maslow Hierarchy's of Needs in an Insurance Company
title_sort study on employee motivation based on maslow hierarchy's of needs in an insurance company
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2011
url https://etd.uum.edu.my/3164/1/GANESH_LECHUMANAN.pdf
https://etd.uum.edu.my/3164/2/1.GANESH_LECHUMANAN.pdf
_version_ 1747827512316002304
spelling my-uum-etd.31642016-04-18T07:28:21Z Study on Employee Motivation based on Maslow Hierarchy's of Needs in an Insurance Company 2011-12 Ganesh S/O, Lechumanan Mad Idris, Mohmad Amin Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment Employee motivation is a key to the overall effectiveness of an organization.Employee motivation is the level of energy, commitment, and creativity that a company's workers bring to their jobs.Maslow’s Hierarchy of Needs theory is vital for understanding human motivation, management training, and personal development. This research was to study on employee motivation based on the Maslow Hierarchy of needs in an insurance company. The objective of the study is to identify the relationship between physiological needs and employee motivation, to identify the relationship between safety needs and employee motivation, to identify the relationship between social needs and employee motivation, to identify the relationship between ego needs and employee motivation, to identify the relationship between self actualization and employee motivation and finally to identify the most influencing dimension of Maslow Theory on employee motivation. This research conducted on the insurance agents of Tokio Marine Life (Butterworth).180 questionnaires were distributed to the insurance at the office entrance and 133 questionnaires collected successfully.Using the Maslow Hierarchy of Needs, this study asked the insurance agents to complete a survey to express their perception on the company and also their satisfaction and intentions towards working at Tokio Marine Life.Therefore, the employee’s motivation level can be measured.Pearson Correlation analysis pointed significant level of the independent variables with dependent and dependent variable.Multiple Regressions indicates the most influencing dimension of the Maslow Hierarchy of Needs on employee motivation.Possible interpretations, limitations, and implications for marketing specialized are conversed. 2011-12 Thesis https://etd.uum.edu.my/3164/ https://etd.uum.edu.my/3164/1/GANESH_LECHUMANAN.pdf application/pdf eng validuser https://etd.uum.edu.my/3164/2/1.GANESH_LECHUMANAN.pdf application/pdf eng public masters masters Universiti Utara Malaysia Anderson, Eugene.W., Fornell,C. and Lehmann,D.R. (1994). Customer Satisfaction, Market Share, and Profitability: Findings from Sweden.Journal of Marketing, vol.58,p.53-66. Baharuddin. (1988).Effects of logging on sediment yield in a hill dipterocarp forest in Peninsular Malaysia. J. Trop. For. Sci. 1,56–77. Balachandar.G, Panchanatham.N (2010).Motivating insurance company employees @speed of the lightning. Life Insurance Today. Vol.5,No.12. PP 15-18. Bartol,K.M. and Martin,D.C. (Ed.).(1998).Management (3rd). New York, NY:McGraw-Hill. Bejou,D., Emnew,C.T., and Palmer,A. 1998. “Trust, ethics and relationship satisfaction.” International Journal of Bank Marketing, 16,4, pp.170-75. Bitner,M.J. (1990),"Evaluating service encounters: the effect of physical surroundings and employee responses'', Journal of Marketing, No.54, Pp.69-82. Bodla.B.S ,Garg.M.G & Singh.K.P(2004).Insurance Fundamentals ,Environment and Procedures.Deep & Deep Publications Pvt Ltd,New Delhi. Bowen,B.E., & Radhakrishna,R.B. (1991).Job satisfaction of agricultural education faculty: A constant phenomena. Journal of Agricultural Education, 32(2).16-22. Buford,J.A., Jr., Bedeian,A.G., & Lindner,J.R. (1995). Management in Extension, Columbus, Ohio. Burns,A.C. and Bush,R.F. (2003).Marketing Research: Online Research Application, Fourth Edition. New Jersey: Pearson Education International. Carrell,M.R. and Dittrich,J.E. (1978),“Equity theory: the recent literature,methodological considerations and need directions”,Academy of Management Review, Vol.3, pp.202-10. Carlaw, Malcolm (2003),Managing and motivating contact center employees tools and techniques for inspiring outstanding performance from your frontline staff,New York, McGraw Hill. Cooper,D.R. & Schindller,P.S. (2003).Bussiness Research Methods. 8th Ed. New York:McGraw-Hill Irwin Crouse, Norm (2005),Motivation is an inside job: how to really get your employees to deliver the results you need, New York, Universe. Dessler,G. (1993).Winning Commitment–How to Build and Keep a Competitive Workforce. New York, NY: McGraw-Hill. Derek R. Allen, Morris Wilburn (2002).Linking customer and employee satisfaction to the bottom line: a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes. Pp.32-77 Fitz-enz,J. (1997).It's costly to lose good employees. Workforce, 50,50. Fitzsimmons,J.A and Fitsimmons,M.J. (2004).Service management Operation,Strategy, Information Technology, Mc Graw-Hill. Foley,J. and Clifton,R. (1990).“Locus of control, organizational climate, and participation in staff development: A study of college instructors.” Canadian Journal of Higher Education, 20(2),45-60. Frey, Bruno S. (2002),Successful Management by Motivation, Berlin, Springer. Frey, Bruno S. and Jegen Reto (2001),'Motivation Crowding Theory',Journal of Economic Surveys, Vo l. 15,No.5. Glanz, Barbara A. (2002),Handle with Care; Motivating and retaining your employees, New York, McGraw Hill. Guildford. (2006).Guildford’s suugested Interpretation for Correlation Coefficient Value.Retrieved Sept 13,2005 from http://www.acf.dns.gov/programs/cb/pubs/cw002/ appendix/appe ndix G.html Hair,JR. Joseph F., Rolph E. Anderson., Ronald L. Tatham and William C. Black, 1998.Multivariate Data Analysis.Fifth Edition,New Jersey,USA : Prentice-Hall International,Inc. Harold Koontz & Heinz Weihrich (1990).Essentials of Management, McGraw-Hill International editions, New Delhi. Hays, Julie M. and Hill, Arthur V. (2001),'A preliminary investigation of the relationships between employee motivation/vision,service learning, and perceived service quality',Journal of Operations Management, Volume 19, Issue 3,2001, Pages 335-349 Herman, Robert D.(2005),The Jossey-Bass Handbook of Nonprofit Leadership and Management, Hoboken, John Wiley and Sons.Maslow, A.H. (1943),'A theory of Human Motivation ,'Psychological Review, 50,370–396. Herzberg,F. (1968),“One more time: how do you motivate employees?”,Harvard Business Review, pp.53-62. Herzberg,F., Maunser,B. and Synderman,B. (1959),The Motivation to Work,Wiley, New York, NY. Kerlinger,F.N. (1986).Foundations of behavioral research (3rd. ed.). Fort Worth,TX: Holt, Rinehart, and Winston. Kreitner, James R.(1995),'Understanding Employee Motivation' ,Journal of Extension,June 1998, Volume 36,Number 3. Lawler,E.E. (1994).Motivation in Work Organisations. San Francisco,California:Jossey-Bass Inc. Publishers. Lee,H., Lee,Y. and Yoo,D. (2000).The Determinants of Perceived Service Quality and Its Relationship with Satisfaction.Journal of Services Marketing, Vol.14,Pp217-231 Lee,B.A. and Zeiss,C.A.(1980),"Behavioral commitment to the role of sport consumer: an exploratory analysis'',Sociology and Social Research, Vol.64,Pp.405-19. Marshall & Rossman. (1989).Designing qualitative research. Newbury Park, CA: Sage. Maslow,A.H.(1943)A Theory of Human Motivation,Psychological Review 50(4),pp.370-396. Maslow,A.H. (1954),Motivation and Personality, Harper, New York, NY. Mitchell,T.R. (1982).Motivation: new direction for theory, research, and practices.Academy of Management Review, 7, 80-88. Osteraker. (1999)"Measuring motivation in a learning organization",Journal of Workplace Learning, Vol.11 Iss: 2, pp.73–77 Paneerselvam.R (2007).Research Methodolgy.Prentice Hall of India Private Limited, New Delhi Prasad, Eswar. 2009.Is China's Growth Miracle Built to Last? China Economic Review 20(1):103-23. Ramlall,S. (2004).A Review of Employee Motivation Theories and their Implications for Employee Retention within Organizations.Journal of American Academy of Business, Vol. 5,pp.52-63. Sekaran,U. (2003).Research Method for Business: A Skill Building Approach. 4th Ed. New York: John Wiley $ Sons Shoura,M., & Singh,A. (1999).Motivation parameters for engineering managers using Maslow's theory. Journal of Man agement in Engineering, 15(5),44-55. Stewart,R. (1986),The Reality of Management, Pam books, Cox and Wyman,London. Sullivan,J.(2000),“Recognizing the importance of incentives and rewarding employees”,Nation’s Restaurants News, Vol.26, p.36. Triola. (2000).Elementary Statistic. 8th Edition. Boston: Addison Wessley. Vaus,D.A. 2001.Research design in social research. London: SAGE. Vroom,V. (1964).Work and Motivation. New York: Wiley. Wessler,R.L. (1984),“The psychology of motivation”,Marketing Communication,May, pp.29-32. Wiley,C. (1997),“What motivates employees according to over 40 years of motivation surveys”, International Journal of Manpower, Vol.18, pp.263-80. Williamson, John N. (1986),The Leader Manager, New York, Wiley. Williams,C., & Livingstone,L. (1994).Another look at the relationship between performance and voluntary turnover. Academy of Management Journal, 37(2),269(30). Wright,B.E. (2001),“Public sector work motivation: a review of the current literature and a revised conceptual model”, Journal of Public Administration Research and Theory, Vol.4, pp.559-86.