Patient Satisfaction With Nursing Care In Hospital Kangar

In general, this study aims to identify the degree of patient satisfaction in Hospital Kangar based on service quality formulated. The specific objectives of this study is to identify the degree of patient satisfaction towards Nursing care, is to identify the degree of expectation towards the elemen...

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Main Author:	Kamsol, Mohamed Kassim
Format:	Thesis
Language:	eng eng
Published:	2001
Subjects:	RA0421 Public health Hygiene Preventive Medicine
Online Access:	https://etd.uum.edu.my/320/1/Kamsol_bin_Mohamed_Kassim%2C_2001.pdf https://etd.uum.edu.my/320/2/1.Kamsol_bin_Mohamed_Kassim%2C_2001.pdf
Tags:	Add Tag malaysian 1 theses 1

id	my-uum-etd.320
record_format	uketd_dc
spelling	my-uum-etd.3202013-07-24T12:06:41Z Patient Satisfaction With Nursing Care In Hospital Kangar 2001 Kamsol, Mohamed Kassim Sekolah Siswazah Sekolah Siswazah RA0421 Public health. Hygiene. Preventive Medicine In general, this study aims to identify the degree of patient satisfaction in Hospital Kangar based on service quality formulated. The specific objectives of this study is to identify the degree of patient satisfaction towards Nursing care, is to identify the degree of expectation towards the elements and dimensions measured, it is to identify the degree of perception after patient received the service, to identify patient satisfaction in view of the gap between the elements and the dimensions of perception and expectation and to identify areas of concern pertaining to patient satisfaction. Several service quality dimensions were generated from Parasuraman, Zeithalm and Berry (1988), to achieve the research objectives. The dimensions measured are tangible, reliable, responsiveness, assurance empathy and accessibility. Two sets of questionnaires were developed to measure Expectation and the Perception of patient. Reliability test was determined prior to real data collection. Cronbach Alpha was found to be 0.83 and 0.92 respectively. The research data was gathered from 100 patients admitted to the Medical wards at Hospital Kangar. Descriptive statistical analysis using frequencies, percentage and means were used. The findings of the study showed that the overall expectation means was 4.55 and the overall perception mean was 3.66. The perception elements that were related to nurses showed 96.7 % of patients responded that they were "satisfied" and " most satisfied". This percentage concluded that majority of the patient perceived that they have received a satisfactory service. The expectation dimension with highest mean is reliability with mean value of 4.69. This measure exceeds " Important" degree. In the perception dimension the highest mean is reliability with mean score of 3.89. This measure exceeds "Quite satisfied". In the satisfaction gap the, responsiveness dimension has the highest gap 1.01. The conclusion derived from this study is that the service level in Hospital Kangar can be consider as not of satisfactory level. 2001 Thesis https://etd.uum.edu.my/320/ https://etd.uum.edu.my/320/1/Kamsol_bin_Mohamed_Kassim%2C_2001.pdf application/pdf eng validuser https://etd.uum.edu.my/320/2/1.Kamsol_bin_Mohamed_Kassim%2C_2001.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	RA0421 Public health Hygiene Preventive Medicine
spellingShingle	RA0421 Public health Hygiene Preventive Medicine Kamsol, Mohamed Kassim Patient Satisfaction With Nursing Care In Hospital Kangar
description	In general, this study aims to identify the degree of patient satisfaction in Hospital Kangar based on service quality formulated. The specific objectives of this study is to identify the degree of patient satisfaction towards Nursing care, is to identify the degree of expectation towards the elements and dimensions measured, it is to identify the degree of perception after patient received the service, to identify patient satisfaction in view of the gap between the elements and the dimensions of perception and expectation and to identify areas of concern pertaining to patient satisfaction. Several service quality dimensions were generated from Parasuraman, Zeithalm and Berry (1988), to achieve the research objectives. The dimensions measured are tangible, reliable, responsiveness, assurance empathy and accessibility. Two sets of questionnaires were developed to measure Expectation and the Perception of patient. Reliability test was determined prior to real data collection. Cronbach Alpha was found to be 0.83 and 0.92 respectively. The research data was gathered from 100 patients admitted to the Medical wards at Hospital Kangar. Descriptive statistical analysis using frequencies, percentage and means were used. The findings of the study showed that the overall expectation means was 4.55 and the overall perception mean was 3.66. The perception elements that were related to nurses showed 96.7 % of patients responded that they were "satisfied" and " most satisfied". This percentage concluded that majority of the patient perceived that they have received a satisfactory service. The expectation dimension with highest mean is reliability with mean value of 4.69. This measure exceeds " Important" degree. In the perception dimension the highest mean is reliability with mean score of 3.89. This measure exceeds "Quite satisfied". In the satisfaction gap the, responsiveness dimension has the highest gap 1.01. The conclusion derived from this study is that the service level in Hospital Kangar can be consider as not of satisfactory level.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Kamsol, Mohamed Kassim
author_facet	Kamsol, Mohamed Kassim
author_sort	Kamsol, Mohamed Kassim
title	Patient Satisfaction With Nursing Care In Hospital Kangar
title_short	Patient Satisfaction With Nursing Care In Hospital Kangar
title_full	Patient Satisfaction With Nursing Care In Hospital Kangar
title_fullStr	Patient Satisfaction With Nursing Care In Hospital Kangar
title_full_unstemmed	Patient Satisfaction With Nursing Care In Hospital Kangar
title_sort	patient satisfaction with nursing care in hospital kangar
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	2001
url	https://etd.uum.edu.my/320/1/Kamsol_bin_Mohamed_Kassim%2C_2001.pdf https://etd.uum.edu.my/320/2/1.Kamsol_bin_Mohamed_Kassim%2C_2001.pdf
_version_	1747826887288160256

Patient Satisfaction With Nursing Care In Hospital Kangar

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