Patient Satisfaction With Nursing Care In Hospital Kangar
In general, this study aims to identify the degree of patient satisfaction in Hospital Kangar based on service quality formulated. The specific objectives of this study is to identify the degree of patient satisfaction towards Nursing care, is to identify the degree of expectation towards the elemen...
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my-uum-etd.3202013-07-24T12:06:41Z Patient Satisfaction With Nursing Care In Hospital Kangar 2001 Kamsol, Mohamed Kassim Sekolah Siswazah Sekolah Siswazah RA0421 Public health. Hygiene. Preventive Medicine In general, this study aims to identify the degree of patient satisfaction in Hospital Kangar based on service quality formulated. The specific objectives of this study is to identify the degree of patient satisfaction towards Nursing care, is to identify the degree of expectation towards the elements and dimensions measured, it is to identify the degree of perception after patient received the service, to identify patient satisfaction in view of the gap between the elements and the dimensions of perception and expectation and to identify areas of concern pertaining to patient satisfaction. Several service quality dimensions were generated from Parasuraman, Zeithalm and Berry (1988), to achieve the research objectives. The dimensions measured are tangible, reliable, responsiveness, assurance empathy and accessibility. Two sets of questionnaires were developed to measure Expectation and the Perception of patient. Reliability test was determined prior to real data collection. Cronbach Alpha was found to be 0.83 and 0.92 respectively. The research data was gathered from 100 patients admitted to the Medical wards at Hospital Kangar. Descriptive statistical analysis using frequencies, percentage and means were used. The findings of the study showed that the overall expectation means was 4.55 and the overall perception mean was 3.66. The perception elements that were related to nurses showed 96.7 % of patients responded that they were "satisfied" and " most satisfied". This percentage concluded that majority of the patient perceived that they have received a satisfactory service. The expectation dimension with highest mean is reliability with mean value of 4.69. This measure exceeds " Important" degree. In the perception dimension the highest mean is reliability with mean score of 3.89. This measure exceeds "Quite satisfied". In the satisfaction gap the, responsiveness dimension has the highest gap 1.01. The conclusion derived from this study is that the service level in Hospital Kangar can be consider as not of satisfactory level. 2001 Thesis https://etd.uum.edu.my/320/ https://etd.uum.edu.my/320/1/Kamsol_bin_Mohamed_Kassim%2C_2001.pdf application/pdf eng validuser https://etd.uum.edu.my/320/2/1.Kamsol_bin_Mohamed_Kassim%2C_2001.pdf application/pdf eng public masters masters Universiti Utara Malaysia |
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Universiti Utara Malaysia |
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RA0421 Public health Hygiene Preventive Medicine |
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RA0421 Public health Hygiene Preventive Medicine Kamsol, Mohamed Kassim Patient Satisfaction With Nursing Care In Hospital Kangar |
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In general, this study aims to identify the degree of patient satisfaction in Hospital Kangar based on service quality formulated. The specific objectives of this study is to identify the degree of patient satisfaction towards Nursing care, is to identify the degree of expectation towards the elements and dimensions measured, it is to identify the degree of perception after patient received the service, to identify patient satisfaction in view of the gap between the elements and the dimensions of perception and expectation and to identify areas of concern pertaining to patient satisfaction. Several service quality dimensions were generated from Parasuraman, Zeithalm and Berry (1988), to achieve the research objectives. The dimensions measured are tangible, reliable, responsiveness, assurance empathy and accessibility. Two sets of questionnaires were developed to measure Expectation and the Perception of patient. Reliability test was determined prior to real data
collection. Cronbach Alpha was found to be 0.83 and 0.92 respectively. The research data was gathered from 100 patients admitted to the Medical wards at Hospital Kangar. Descriptive statistical analysis using frequencies, percentage and means were used. The findings of the study
showed that the overall expectation means was 4.55 and the overall perception mean was 3.66. The perception elements that were related to nurses showed 96.7 % of patients responded that they were "satisfied" and " most satisfied". This percentage concluded that majority of the
patient perceived that they have received a satisfactory service. The expectation dimension with highest mean is reliability with mean value of 4.69. This measure exceeds " Important" degree. In the perception dimension the highest mean is reliability with mean score of 3.89. This measure exceeds "Quite satisfied". In the satisfaction gap the, responsiveness dimension has the highest gap 1.01. The conclusion derived from this study is that the service level in Hospital Kangar can be
consider as not of satisfactory level. |
format |
Thesis |
qualification_name |
masters |
qualification_level |
Master's degree |
author |
Kamsol, Mohamed Kassim |
author_facet |
Kamsol, Mohamed Kassim |
author_sort |
Kamsol, Mohamed Kassim |
title |
Patient Satisfaction With Nursing Care In Hospital Kangar |
title_short |
Patient Satisfaction With Nursing Care In Hospital Kangar |
title_full |
Patient Satisfaction With Nursing Care In Hospital Kangar |
title_fullStr |
Patient Satisfaction With Nursing Care In Hospital Kangar |
title_full_unstemmed |
Patient Satisfaction With Nursing Care In Hospital Kangar |
title_sort |
patient satisfaction with nursing care in hospital kangar |
granting_institution |
Universiti Utara Malaysia |
granting_department |
Sekolah Siswazah |
publishDate |
2001 |
url |
https://etd.uum.edu.my/320/1/Kamsol_bin_Mohamed_Kassim%2C_2001.pdf https://etd.uum.edu.my/320/2/1.Kamsol_bin_Mohamed_Kassim%2C_2001.pdf |
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