Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement

Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement

With the commitment to provide extensive high quality payphone services, the major challenge for PayPoint, the leader in the payphone industry in Malaysia, is in making a good decision in its operation. With current practice, the process is very time consuming and the result may not be reliable. The...

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Main Author: Hezlin, Shadan
Format: Thesis
Language:eng
eng
Published: 2012
Subjects:
T58.5-58.64 Information technology
Online Access:https://etd.uum.edu.my/3292/1/HEZLIN_SHADAN.pdf
https://etd.uum.edu.my/3292/3/HEZLIN_SHADAN.pdf
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id my-uum-etd.3292
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Siraj, Fadzilah
topic T58.5-58.64 Information technology
T58.5-58.64 Information technology
spellingShingle T58.5-58.64 Information technology
T58.5-58.64 Information technology
Hezlin, Shadan
Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement
description With the commitment to provide extensive high quality payphone services, the major challenge for PayPoint, the leader in the payphone industry in Malaysia, is in making a good decision in its operation. With current practice, the process is very time consuming and the result may not be reliable. Therefore, a systematic and informative corporate dashboard need to be provided especially for managerial level in supporting their decision making process. This study propose a dashboard application design that provides a single-screen display of relevant and critical business metrics analytics to enable faster and more effective decision making. The methodology used in this research is divided into requirement, design and implementation phases. The implementation using samples data has demonstrated the potential use of the dashboard. The findings can be used by management as starting point to identify the root cause and to take the necessary actions to solve the problem.
format Thesis
qualification_name masters
qualification_level Master's degree
author Hezlin, Shadan
author_facet Hezlin, Shadan
author_sort Hezlin, Shadan
title Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement
title_short Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement
title_full Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement
title_fullStr Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement
title_full_unstemmed Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement
title_sort corporate dashboard for payphone service: case study of pernec paypoint requirement
granting_institution Universiti Utara Malaysia
granting_department College of Arts and Sciences (CAS)
publishDate 2012
url https://etd.uum.edu.my/3292/1/HEZLIN_SHADAN.pdf
https://etd.uum.edu.my/3292/3/HEZLIN_SHADAN.pdf
_version_ 1747827539694321664
spelling my-uum-etd.32922016-04-27T01:49:00Z Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement 2012 Hezlin, Shadan Siraj, Fadzilah College of Arts and Sciences (CAS) College of Arts and Sciences T58.5-58.64 Information technology HD28-70 Management. Industrial Management With the commitment to provide extensive high quality payphone services, the major challenge for PayPoint, the leader in the payphone industry in Malaysia, is in making a good decision in its operation. With current practice, the process is very time consuming and the result may not be reliable. Therefore, a systematic and informative corporate dashboard need to be provided especially for managerial level in supporting their decision making process. This study propose a dashboard application design that provides a single-screen display of relevant and critical business metrics analytics to enable faster and more effective decision making. The methodology used in this research is divided into requirement, design and implementation phases. The implementation using samples data has demonstrated the potential use of the dashboard. The findings can be used by management as starting point to identify the root cause and to take the necessary actions to solve the problem. 2012 Thesis https://etd.uum.edu.my/3292/ https://etd.uum.edu.my/3292/1/HEZLIN_SHADAN.pdf text eng validuser https://etd.uum.edu.my/3292/3/HEZLIN_SHADAN.pdf text eng public masters masters Universiti Utara Malaysia Afolabi,M. (1992). The review of related literature in research. International journal of information and library research, 4(1), 59-66. Alexander,M. & Walkenbach,J. (2010). Excel dashboards & reports. New Jersey, NJ : Wiley Publishing, Inc. Bose,R. (2006). Understanding management data systems for enterprise performance management. Industrial Management & Data Systems, 106(1) , 43-59. Bourner,T. (1996). The research process: four steps to success. 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