Factors Contributing to Knowledge Integration
In contributing to the vision heading towards becoming industrialized and developed nation, most of the Malaysian organizations have played their role in the transition process from information age to knowledge age, from the era of industrial economy to the era of economy based on knowledge. Central...
Saved in:
Main Author: | |
---|---|
Format: | Thesis |
Language: | eng eng |
Published: |
2012
|
Subjects: | |
Online Access: | https://etd.uum.edu.my/3348/1/NOOR_ANIDA_ZARIA_MOHD_NOOR.pdf https://etd.uum.edu.my/3348/3/NOOR_ANIDA_ZARIA_MOHD_NOOR.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my-uum-etd.3348 |
---|---|
record_format |
uketd_dc |
institution |
Universiti Utara Malaysia |
collection |
UUM ETD |
language |
eng eng |
advisor |
Minai, Mohd Sobri Mohd Yusof, Shafiz Affendi |
topic |
HD28-70 Management Industrial Management |
spellingShingle |
HD28-70 Management Industrial Management Noor Anida Zaria, Mohd Noor Factors Contributing to Knowledge Integration |
description |
In contributing to the vision heading towards becoming industrialized and developed nation, most of the Malaysian organizations have played their role in the transition process from information age to knowledge age, from the era of industrial economy to the era of economy based on knowledge. Central during this transition period is the knowledge contribution of knowledge workers who are the valuable assets to the organizations and thus protecting and preserving knowledge of the knowledge workers is very crucial and need urgent attention. This is possible through knowledge integration by integrating information into knowledge base. This research examines the factors contributing to knowledge integration by looking at the influence of the content of knowledge work on knowledge work performance,and influence of knowledge workers’ characteristics and organizational characteristics on knowledge integration capacity. Knowledge work performance and knowledge integration capacity are then tested as the mediating factors. The key test in this research is the test regarding moderating factors for the three types of specific knowledge (context-specific, technology-specific, and context-and-technology-specific)to moderate the relationship between the content of knowledge work and knowledge work performance among knowledge workers. Capitalizing on quantitative approach, data from 471 knowledge workers is collected from March 2011 to May 2011.The collected data is tested and proven to support the research framework where all components have positive significant relationship. On the test regarding the moderating effect to the relationship in the model, it is found the general knowledge moderate the relationship between the content of knowledge work and knowledge work performance. Nevertheless,the tests on each component reveal otherwise. This shows that in the case of Malaysian knowledge workers the specific knowledge has to be considered together, not separately, to realize the moderating effect on the relationship between the content of knowledge work and knowledge work performance. |
format |
Thesis |
qualification_name |
Ph.D. |
qualification_level |
Doctorate |
author |
Noor Anida Zaria, Mohd Noor |
author_facet |
Noor Anida Zaria, Mohd Noor |
author_sort |
Noor Anida Zaria, Mohd Noor |
title |
Factors Contributing to Knowledge Integration |
title_short |
Factors Contributing to Knowledge Integration |
title_full |
Factors Contributing to Knowledge Integration |
title_fullStr |
Factors Contributing to Knowledge Integration |
title_full_unstemmed |
Factors Contributing to Knowledge Integration |
title_sort |
factors contributing to knowledge integration |
granting_institution |
Universiti Utara Malaysia |
granting_department |
Othman Yeop Abdullah Graduate School of Business |
publishDate |
2012 |
url |
https://etd.uum.edu.my/3348/1/NOOR_ANIDA_ZARIA_MOHD_NOOR.pdf https://etd.uum.edu.my/3348/3/NOOR_ANIDA_ZARIA_MOHD_NOOR.pdf |
_version_ |
1747827553001799680 |
spelling |
my-uum-etd.33482016-04-20T04:10:36Z Factors Contributing to Knowledge Integration 2012-08 Noor Anida Zaria, Mohd Noor Minai, Mohd Sobri Mohd Yusof, Shafiz Affendi Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management In contributing to the vision heading towards becoming industrialized and developed nation, most of the Malaysian organizations have played their role in the transition process from information age to knowledge age, from the era of industrial economy to the era of economy based on knowledge. Central during this transition period is the knowledge contribution of knowledge workers who are the valuable assets to the organizations and thus protecting and preserving knowledge of the knowledge workers is very crucial and need urgent attention. This is possible through knowledge integration by integrating information into knowledge base. This research examines the factors contributing to knowledge integration by looking at the influence of the content of knowledge work on knowledge work performance,and influence of knowledge workers’ characteristics and organizational characteristics on knowledge integration capacity. Knowledge work performance and knowledge integration capacity are then tested as the mediating factors. The key test in this research is the test regarding moderating factors for the three types of specific knowledge (context-specific, technology-specific, and context-and-technology-specific)to moderate the relationship between the content of knowledge work and knowledge work performance among knowledge workers. Capitalizing on quantitative approach, data from 471 knowledge workers is collected from March 2011 to May 2011.The collected data is tested and proven to support the research framework where all components have positive significant relationship. On the test regarding the moderating effect to the relationship in the model, it is found the general knowledge moderate the relationship between the content of knowledge work and knowledge work performance. Nevertheless,the tests on each component reveal otherwise. This shows that in the case of Malaysian knowledge workers the specific knowledge has to be considered together, not separately, to realize the moderating effect on the relationship between the content of knowledge work and knowledge work performance. 2012-08 Thesis https://etd.uum.edu.my/3348/ https://etd.uum.edu.my/3348/1/NOOR_ANIDA_ZARIA_MOHD_NOOR.pdf text eng validuser https://etd.uum.edu.my/3348/3/NOOR_ANIDA_ZARIA_MOHD_NOOR.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Adair,J. (2004). The John Adair handbook of management and leadership. London: Thorogood. Adenfelt,M., & Maaninen-Olsson,E. (2009). Knowledge integration in a multinational setting–a study of a transnational business project. International Journal of Knowledge Management Studies, 3(3/4), 295-312. Ajith-Kumar,J.,& Ganesh,L.S. (2009). Research on knowledge transfer in organization: a morphology. Journal of Knowledge Management, 13(4), 161-174. Alavi,M., &Leidner,D.E. (2001).Review: knowledge management and knowledge management systems: conceptual foundations and research issues.MIS Quarterly, 25(1), 107-136. Alavi,M.,& Tiwana,A. (2002). Knowledge integration in virtual teams: the potential role of KMS. Journal of The American Society for Information Science and Technology, 53(12), 1029-1037. Albrechtsen,H. (2009).Knowledge map of information science: data, information, knowledge.Retrieved December 31, 2011 fromhttp://www.success.co.il/is/dik.html. Ali,A. et al. (2008). The relationship between organizatio- nal characteristics, task characteristics, cultural context and organizational citizenship behaviors.European of Economic, Finance and Administrative Science, 13, 94-107. Amar,A.D. (2002). Managing knowledge workers: unleashing innovation and technology. Westport, CT: Quarum Books. Awad,E.M.,&Ghaziri,H.M. (2004).Knowledge management. New jersey. Prentice hall. Azudin,N. et al. (2010). Knowledge sharing among workers: a study on their contribution through informal communication in Cyberjaya, Malaysia. Knowledge Management and E-Learning: An International Journal,1(2), 139-162. Badii,A.,& Sharif,A. (2003). Information management and knowledge integration for enterprise innovation.Logistics Information Management Journal, 16(2), 145-155. in Emerald (OUM Digital Library). Bahra,N. (2001).Competitive knowledge management. New York. Palgrave Publisher Ltd. Baron,R.M., & Kenny,D.A. (1986). The Moderator-mediator variable distinction in social psychological research: conceptual, strategic and statistical consideration.Journal of Personality and Social Psychology, 51(6), 1173. Bassi,L.,& Van Buren,M. (1999).Valuing investments in intellectual capital.Intellectual Journal of Technology Management, 18(5), 414-432. Bateman,T.S., & Organ,D.W. (1983). Job satisfaction and the good soldier: the relationship between affect and employee "citizenship." Academy of Management Journal, 26, 587-595. Becker,M.C., & Zirpoli,F. (2003). Organizing new product development: knowledge hollowing-out and knowledge integration–the Fiat Auto case.Journal of Operations & Production Management, 23, 1033-1062. Boer,M.d., Bosch,F.A.J.V.d., & Volberda,H.W. (1999). Managing organizational knowledge integration in the emerging multimedia complex.The Journal of Management Studies, 36(3), 379. Bolloju,N., Khalifa,M.,& Turban,E. (2002). Integrating knowledge management into enterprise environment for the next generation decision support.Decision Support System, 33, 163-176. Boonzaaier,B., Ficker,F., & Rust,B. 2001. A review of research on the job characteristics model and the attendant job diagnostic survey.South African Journal of Business Management, 32(1), 11-29. Brinkley,I. et al. (2009). Knowledge workers and knowledge work. London: The Work Foundation. Brown,J.S., & Duguid,P. (1998). Organizing knowledge, California Management Review, 40(3), 90-111. Bryman,A., & Bell,E. (2007).Business research methods, 2ndedition. New York: Oxford University Press. Buckland,M. (2009). Knowledge map of information science: data, information, knowledge.Retrieved December 13, 2011, from http://www.success.co.il/is/dik.html. Burley, et al. (2010), Knowledge integration through synthetic worlds, Journal of Knowledge Management, 40(1), 71 -82. Buys,M.A., Olckers,C., & Schaap,P. (2007). The construct validity of the revised job diagnostic survey.South African Journal of Business Management, 38(2), 33-40. Cameron,K.S., & Quinn,R.E. (2006).Diagnosingand changing organizational culture: based on the competing values framework, San Francisco: Jossey-Bass. Carlile,P.R. (2002). A pragmatic view of knowledge and boundaries: boundary objects in new product development. Organization Science, 13(4), 442-455. Carlile,P.R.,& Rebentisch,E.S. (2004). Into the black box: the knowledge transformation cycle. Management Science, 13(4), 442-455. Carneiro,A. (2005). How technologies support winning strategies and productivity.Handbook of Business Strategy. 6(1), 257-263. Casselman,R.M., & Samson,D. (2005).Moving beyond tacit and explicit: four dimension of knowledge. IEEE Journal, 1-10. Chan,Y.E., & Reich,B.H. (2007). IT alignment: what have we learned? Journal of Information Technology, 22, 297-315. Chin-Tsang. (2009). Therelationship between knowledge management enablers and performance.Retrieved March 14, 2009 from http://www.emeraldinsight.com/Insight/ViewContent Servlet. Choudhury,V. & Sampler,J.L. (1997). Information specificity and environmental scanning: an economic perspective. Management Information Systems Quarterly, 21(1), 25-53. Cranfield,D.J., & Taylor,J. (2008). Knowledge management and higher education: a uk case study.The Electronic Journal of Knowledge Management, 6(2), 85–100, Retrieved from www.ejkm.com. Creswell,J. (2004). Educational research: planning, conducting, and evaluating quantitative and qualitative research. Prentice Hall.ISBN9780131127906. Cross G.B. (2007). Can a large knowledge base be built by importing and unifying diverse knowledge?: lessons from scruffy work. Knowl.-Based Syst, 5(3), 245-254. Cruywagen,M., Swart,J., & Gevers,W. (2008). “One size does not fit all–towards a typology of knowledge-centric organizations.” The Electronic Journal of Knowledge Management, 6(2), 101–110. Retrieved from www.ejkm.com. Cummings,J.N. (2004), Work groups, structural diversity and knowledge sharing in a global organization. Management Science, 50(3), 352-364. Dalkir,K. (2005). KM in theory and practice. Elsevier Butterworth-Heinemann, Oxford. Darroch,J. (2003). Developing a measure of knowledge management behaviors and practices.Journal of Knowledge Management, 7(5), 41-54. Davenport,T.H. & Prusak,L. (2000). Working knowledge: how organizations manage what they know, Harvard Business Scholl Press, Boston. Davenport,T.H. (2005). Thinking for a living: how to get better performance and results from knowledge workers. Harvard Business School Press, Boston. David,D.C., Chand,D., Newell,S., & Resende-Santos,J. (2008) . Integrated collaboration across distributed sites: the perils of process and the promise of practice. Journal of Information Technology, 23(1), 44-45. Davis,B.J. (2002), Anytime/ anyplace computing and the future of knowledge work.Communication of the ACM, 45(12), 67-73. DeCoster,J. (2004). Data analysis in spss.Retrieved Jan, 01, 2012 from http://www.stat-help.com/notes.html. Delbridge,R. (2003).Knowledge, innovation and institutional strategies.The McKinsey Quarterly, 1, 68-86. Demarest,M. (1997). Understanding knowledge management.Long Range Planning, 30(3), 374-384. Dibiaggio,L., & Nasiriyar,M. (2009). Knowledge integration and vertical specialization in the semiconductor industry.European Management Review, 6, 265-276. Ditillo,A. (2004). Dealing with uncertainty in knowledge-intensive firms: the role of management control system as knowledge integration mechanism. Accounting, Organizations and Society, 29, 401-421. Dixon,N. (2000). The insight track: knowledge transfer. People Management, 6(4), 34-39. Dougherty,D. (1992). Interpretive barriers to successful product innovations in large firms.Organ. Sci. 3(2) 179–202 Dougherty,D. (2004). Organizing practices in services: capturing practice-based knowledge for innovation. Strategic Organization, 2(1), 35-64. Dragunov,A.N. et al. (2005). Tasktracer: a desktop environment to support multi-tasking knowledge workers. 12. Drew,S. (1997). From knowledge to action: the impact of benchmarking on organizational performance. Long Range Planning, 30(3), 427-441. Drucker,P. (1992). The new society of organization.Harvard Business Review, Sept-Oct, 95-104. Drucker,P. (1995). Managing in time of great change. New York: Truman Talley Books. Drucker,P. (1997). The global economy and the nation-state, Foreign Affairs, 76, 5. Drucker P.F. (1999). Management Challenges for the 21st Century. Butterworth-Heinemann: Oxford. Drucker,P. (1987). Management, the problem of success. Academy of Management Executive, 1(1), 13-19. Duval,C. (1999). Developing individual freedom to act empowerment in the knowledge organization.Participation and Empowerment: An International Journal, 17(8), 204-207. Edmondson,A.C. et. al. (2003). Learning how and learning what: effects of tacit and codified knowledge on performance improvement following technology adoption. Decision Sciences, 34(2), 197-223. Eisenberg,H. (1997). Reengineering and downsizing: mismanagement of te knowledge resource. Quality Progress, 30(5), 57-64. Enberg, C. et al. (2006). Exploring the dynamic of knowledge integration. Management Learning, 37(2), 143-165. Enberg,C. (2007). “Knowledge integration in product development projects” Ph.D. dissertation from the LinkopingsUniversitet.(234 pages). EPU. (2009). Knowledge content in key economic sectors in Malaysia: phase 11. Economic Planning Unit, Prime Minister’s Department Malaysia, Putrajaya. Evers,H.D. (2003). Transition towards a knowledge society: malaysia and indonesia in comparative perspective. Comparative Sociology, 2(2), 355-373. Fadel,K.J., Brown,S.A., & Tanniru,M.A. (2008). Theoretical framework for knowledge transfer in process redesign.The DATABASE for Advances in Information Systems, 39(3), 21-40. Filzmoser,P., Reimann,G., & Garret,R.G. (2003).Multivariate outliers detection in exploration geochemistry. technical report TS 03-5, Department of Statistics, Vienna University of Technology, Austria. Ghazali,B. (2009). Assessment of industry needs to develop a sustainable and productive science and technology policy. MSC Malaysia case study [Slide Presentation]. Gerard,L. etal. (2009). collaboration and knowledge integration. CSCL2009 Proceedings:Proceedings of the 9th international conference on Computer supported collaborative learning. 1, 188-193. Goede,M. (2011). The wise society: beyond the knowledge economy. Foresight, 13(1), 36-45. Gold,A.H., Malhotra,A., & Segars,A.H. (2001). Knowledge management: an organizational capabilities perspective .Journal of Management Information System, 18(1), 185-214. Gordon,J. (1999). Intellectual capital and you.Training, 36(9), 30-38. Grant,R.M. (1996). Prospering in dynamically-competitive environment: organizational capability as knowledge integration.Organization Sciences, 7(4), 375-387. Green,S.B., & Salkind,N.J. (2005).Using SPSS for Windows and Machintosh: analyzing and understanding data.New Jersey: Pearson Prentice Hall. Griffin,A., & Hauser,J.R. (1996). Integrating R&D and marketing: a review and analysis of the literature. Journal of Product Innovation Management, 13, 191-215. Griffiths,P., & Remenyi,D. (2008). Aligning knowledge management with competitive strategy: a framework.The Electronic Journal of Knowledge Management, 6(2), 125-134. Grimaldi,R., & Torrisi,S. (2001).Codified-tacit and general-specific knowledge in the division of labour among firms – a study of the software industry’. Research Policy, 30, 1425 -1442. Gudi,A. (2009). “Effective knowledge integration in emergency response organization” Ph.D. dissertation from Florida International University, (201 pages). Hackman,J.R., & Oldham,G.R. (1976). Motivation through the design of work: test of a theory. Journal of Organizational Behavior and Human Performance, 16, 250-279. Hair, et al. (1998). multivariate data analysis (5th ed.). Upper Saddle River, New Jersey: Prentice Hall. Hair, et al. (2007). Research methods for business.England: John Wiley & Sons Limited. Hall,R. (1993). A framework linking intangible resources and capabilities to sustainable competitive advantage. Strategic Management Journal,14, 607-618. Hall,R.H. (1991). Organizations: structures, processes, & outcomes(5th ed.). Englewood Cliffs, NJ: Prentice Hall. Handzic,M. (2004). Knowledge management, through the technology glass. London: World Scientific Publishing. Handzic,M. (2011). Integrated socio-technical knowledge management model: an empirical evaluation. Journal of Knowledge Management, 15(2), 198-211. Hansen,M.T. (1999). The search-transfer problem: the role of weak ties in sharing knowledge across organizational subunits. Administrative Science Quarterly, 44(1), 82-111. Hasanali,F. et al. (2004).Successful implementing knowledge management. Taxes: American Productivity and Quality Center. Hayek,F.A. (1945). The use of knowledge in society.American Economic Review, 4, 519-530. Helton,B. (1998). The best work method of knowledge worker assessment. Industrial Management, 30(5), 19-21. Hislop,D. (2005). Knowledge management in organizations: a critical introdustion.Oxford: Oxford University Press. Hoopes,D.G. (2001). Why are there glitches in product development?.R&D Management, 31(4), 381-389. Huang,C.E., & Hu,Y.C. (2009).A study of the influences of service personnel’s orientation on securities industry performance–knowledge integration as a mediator variable. IEEE Computer Society, ICCIT 2009.539-542. Huang,J.C., & Newell,S. (2003). Knowledge integration processes and dynamics within the context of cross-functional projects. International Journal of Project Management, 21, 167-176. Huang,J.C. et al. (2001). Knowledge integration processes within the context of Enterprise Resources Planning (ERP) systems implementation. ECIS 2001, 1212-1226. Hsi,S. (1997). “Facilitating knowledge integration in science through electronic discussion: the multimedia forum kiosk” Ph.D. dissertation from University of California at Berkeley.(101 pages). Iansiti,M. (1995). Technology integration: managing technological evolution in a complex environment, Research Policy, 24(4), 521-542. Idaszak,J.R., & Drasgow,F. (1987). A revision of the job diagnostic survey: elimination of a measurement artifact. Journal of Applied Psychology, 72(1), 69-72. Jamaliah Abdul Hamid. (2003). Understanding knowledge management. Serdang. Malaysia. Universiti Putra Malaysia Press. Janz,B.D., & Prasarnphanich,P. (2003). Understanding the antecedents of effective knowledge management: the importance of a knowledge-centered culture.Decision Sciences, 34(2), 351-384. Jasimuddin, Sajjad M., Connel C., & Klien,J.H. (2005).The challenges of navigating a topic to a perspective researcher: the case of KM research. Management Research News, 28(1), 62-65. Jayasingam,S., Ansari M.A., & Jantan, M. (2010)Influencing knowledge workers: the power of top management.Industrial Management & Data Systems, 110(1), 134-151. Jensen,M.C., &Meckling,W.H. (1996). Specific and general knowledge, and organizational structure. In P.S.Myers (Ed.) , Knowledge management and organizational design (pp. 17-38). Newton, MA: Butterworth-Heinemann. Jorgensen,C. (2010),offshore supplier relations: knowledge integration among small business,Strategic Outsourcing: An International Journal, 3(3), 192-210. Kakabadse,N.K., & Kakabadse,A. (2003). Reviewing the knowledge management literature: towards a taxonomy. Journal of Knowledge Management, 7(4), 75-91. Kamoche,K. (1996). Strategic human resource management within a resource capability view of the firm. Journal of Management Studies,33, 213-233. Katz,D., & Kahn,R.L. (1966).The social psychology of organizations. New York: Wiley. Kelly,R. (1990).Managing the workforce.Machine Design, 62(9) , 109-113. Kidd,A. (1994). The Marks are on the Knowledge Worker. CHI Conference Companion, 212. King,A.W., & Zeithamil,C.P.(2003).Measuring organizational knowledge: a conceptual and methodological framework. Strategic Management Journal, 24, 763-772. Koch,A. (2011). Firm-internal knowledge integration and the effects on innovation.Journal of Knowledge Management, 15(6) , 984-996. Knutsson,P. (2006).The sustainable livelihoods approaches: a framework for knowledge integration assessment. Human Ecology Review, 13(1), 90-99. Koskinen,K.U. (2012). Knowledge integration in system integrator type project-based companies: a systematic view. International Journal of Managing Project in Business, 5(2). 285-299. Kluth,P. (2008). Building community in the classroom. Baltimore: Brookes Publishing Co. Kwaitkowska,B. “Integrating knowledge-driven and data- driven approaches in the derivation of clinical prediction rules” Ph.D. dissertation from Simon Fraser University.Fall 2006. (221 pages). Lee,R.R., & Klein,A.R. (1982). Structure of the job diagnostic survey for public sector occupations.Journal of Applied Psychology, 67 (4), 515-519. Lehaney,B. et. al. (2004). Beyond knowledge management. London. Idea Group Publishing. Li,X., & Chandra,C. (2007). A knowledge integration framework for complex network management.Industrial Management & Data, 107(8), 1089–1109. In Emerald (UUM Digital Library). Lillrank,P. (2003).The quality of information.International Journal of Quality & Reliability Management, 20(6), 691-703 Lin,B.W., & Chen,C.J. (2006). Fostering product innovation in industry networks: the mediating role of knowledge integration.The International Journal of Human Resource Management, 17(1), 155-73. Lindkvist,L. (2005). Knowledge communities and knowledge collectivises: a typology of knowledge work in groups, Journal of Management Studies, 42(6), 1189-1210. Lucardie,L., Hendricks,P., & Van Ham,J. (2008). Reconsideri- ng knowledge… and business improvement.The Electronic Journal of Knowledge Management, 6(2), 135-144. Malhotra,Y. (2002). Information ecology and knowledge management: toward knowledge ecology for hypertubulent organizational environments. Management.Paper 3.Retrieved from http://surface.syr.edu/mgt/3. Malaysia, Department of Statistics.Population distribution and basic demographic characteristic report 2010 (Updated: 05/08/2011). (2011). Retrieved October 14, 2011 from http://www.statistics.gov.my. Malhotra,Y. (2002). Why knowledge management systems fail? enablers and constraints of knowledge management in human enterprise, in Holsapple,C.W. (Ed.). Handbook on knowledge management 1: knowledge Matters. Springer, Heidelberg, 577-599. Mancilla-Amaya,L., Sanin,C., & Szczerbicki,E. (2010). The E- decisional community: an integrated knowledge sharing platform. APCCM 2010, 10, 53-60. Martinsuo,M., & Kantolahti,T. (2009).Knowledge integration between the change program and the parent organization. International Journal of Knowledge Management Studies, 3(3.4), 241-258. Marwick,A.D. (2001). Knowledge management technology.IBM System Journal, 40(4), 815. MDeC (Multimedia Development Corporation). (1999).Retrieved August 1, 2011 from www.msc.com.my. Mehta,N. (2006). “Knowledge integration in software teams: an analysis of team, project and IT-related issues” Ph.D. dissertation from the Auburn University.(217 pages). Melkas,H., & Harmaakorpi,V. (2008). Data, information and knowledge in regional innovation networks.European Journal of Innovation Management, 11(1), 103-124. Miles,G. et al. (1998). Some conceptual and research barriers to the utilization of knowledge. California Management Review, 40, 281-288. Miller, et al. (2001). Towards a framework for managing the information environment.Information and Knowledge System Management, 2, 359-384. Mitcheal,R., & Meacheam,D. (2011).Knowledge worker control: understanding via principal and agency theory. The Learning Organization, 18(2), 149-160. Mitchell,R., & Boyle,B. (2010). Knowledge creation measurement methods.Journal of Knowledge Management, 14(1), 76082. Mohan,K. et al. (2007). Traceability-based knowledge integration in group decision and negotiation activities .Decision Support Systems, 43(3), 968-989. Mooradian,N. (2005). Tacit knowledge: philosophic roots and role in KM. Journal of Knowledge Management, 9(6), 104-113. MSC (Multimedia Super Corridor). (2011). MSC Overview. Retrieved August 15, 2011 from http://www.mscmalaysia.my. MSC Malaysia NewsCentre.(2010). More Support for knowledge workers from MDEC.Retrieved July.24, 2011 from http://newscenter.msc.com.my. Muhammad Hasmi Abu Hassan Asaari & NoorlizaKaria. (2001). Disastrous impact: shortage of knowledge workers in organization. Refereed Proceeding. The 2nd International Conference on Disaster Management: Preparing and Planning for the Future, Surabaya, Indonesia, 3-5 May 2001. Murray,K. "Learning as knowledge integration," Ph.D. dissertation from The University of Texas at Austin, Department of Computer Sciences.Technical Report TR-95-41. November 1995. (300 pages, compressed postscript). Murray. Nelson,D.K. “A framework for developing knowledge maps for a not-for-profit firm: a case study” Ph.D. dissertation from the Robert Morris University. 2007. (124 pages). Nemati,H.R. et al. (2002). Knowledge warehouse: an architectural integration of knowledge management, decision support, artificial intelligence and data warehousing. Decision Support System, 33, 143-161. Nilmini,W. & Micheal,J.G. (2001). Integrating knowledge workers and the organization: the role of IT.International Journal of Health Care Quality Assurance, 14(6), 245-253. Nohria,N. (2001). Knowledge management: enabling business growth. Mumbai, India. McGraw Hill. Nonaka,I. (1994). A dynamic theory of organizational knowledge creation.Organization Science, 5(1), 14-37. Nonaka,I., & Takeuchi,M. (1995).The knowledge creating company – how japanese companies create the dynamic of innovation.Oxford University Press, New York. Nonaka,I & Reinmoeller,P. (2000).Dynamic business system for knowledge creation and utilization, in Despres,C. and Chuavel,E. (Eds), Knowledge Horizons, The Present and the Promise of Knowledge Management. Butterworth-Heinemann, New York. Norzanah,M.N. (2004). Managing knowledge workers: a study of Multimedia Super Corridor’s Status Companies in Malaysia. 13thInternational Conference on Management of Technology (IAMOT 2004). Okhuysen,G.A., & Eisenhart,K.M. (2002). Integrating knowledge in groups: how formal interventions enable flexibility, Organization Science, 13(4), 370-386. Oltra,V. (2005). Knowledge management effectiveness factors: the role of HRM. Journal of Knowledge Management, 9(4), 70-86. Pallant,J. (2011). SPSS survival manual: a step-by-step guide to data analysis using SPSS for Windows (Version 19). 4th ed. Australia: Allan & Unwin. Patnayakuni,R. et al. (2006). Managing the complementarity of knowledge integration and process formalization for systems development performance.Journal of AIS, 7(8). Pedler,M. et al. (1997).The learning company: a strategy for sustainable development. 2nded. London; McGraw-Hill. Pentland,B.T., & Feldman,M.S. (2008). Designing routines: on the folly of design artifacts, while hopping for patterns of action. Information and Organization, 18, 235-250. Petterson,K., Nestor,P.J., & Rogers,T.T. (2007). Where do you know what? the representation of semantic knowledge in human brain. Nature Reviews Neuroscience, 8, 976-987. Pisano,G.P. (1994). Knowledge integration and the locus of learning: an empirical analysis of process development. Strategic Management Journal, 15, 85-100. Polanyi,M. (1966) Thetacit dimension, Gloucester: Peter Smith. Powell,J. & Swart,J. (2005) .This is what the fuss is about: a systemic modelling for organisational knowing. Journal of Knowledge Management, 9(2), 45-58. Prencipe,A. (1997). Technological capabilities and product evolutionary dynamics: a case study from the euro engineering industry. Research Policy, 25(2), 1261-1276. Price,S.M. (1997). Facilities planning: a perspective for the information. IIE Solutions, 29(8). Prusak,L. (1997). Knowledge in organization. Boston: Butterworth-Heinemann. Quinn,J.B., Anderson,P., & Finkelstein,S. (1996). Managing professional intellect: making the most of the best. Harvard Business Review, March-April, 71-80. Ravasi,D., & Verona,G. (2001).Organizing the process of knowledge integration: the benefits of structural ambiguity .Scandinavian Journal of Management, 17, 41-66. Roall,M. (2004).Distributed KM–improving knowledge workers’ productivity and organizational knowledge sharing with weblog-based personal publishing.Retrieved August 08, 2006 fromhttp://www.roell.net/publikationen/distributedkm.shtml. Roberts,J. (2000). From know-how to show-how? questioning the role of information and communication technologies in knowledge transfer. Technology Analysis & Strategic Management, 12(4), 429-443. Roberts,J. (2006).Limits to communities of practice.Journal of Management Studies, 43(3), 623-639. Rowley,J. (2000). From learning organization to knowledge entrepreneur.Journal of Knowledge Management, 4(1), 7-15. Sabherval,R., & Becerra-Fernandez,I. (2003). An empirical study of the effect of knowledge management processes at individual, group and organizational levels. Decision Sciences, 34(2), 225 -259. Sabherval,R., & Sabherval,S. (2005). Knowledge management using information technology: determinants of short-term impact of firm value. Decision Sciences, 36(4), 531-567. Sabherwal,R., & Becerra-Fernandez,I. (2005). Integrating specific knowledge: insights from the kennedy space center, IEEE Transactions on Engineering Management, 52(3), 301-315. Salkind,N.J. (2005). Exploring research.United State: Prentice Hall. Saks,A.M. (1995). Longitudinal field investigation of the moderating and mediating effects of the self-efficacy on the relationship between training and newcomer adjustment.Journal of Applied Psychology, 80(2), 221. Sekaran,U. (2003). Research methods for business: a skill building approach. (4thed). New York: John Wiley. Savage,C.J., & Vickers,A.J. (2009).Empirical study of data sharing.PLoS Journals, 4(9): e7078. doi:10.1371/journal.pone .0007078. Scarbrough,H. e. al. (2004).Project-based learning and the role of learning boundaries.Organization Studies, 25(9), 1579-1600. Schmickl,C., & Kaiser,A. (2008). How much do specialist have to learn from each other when they jointly develop radical product innovations?Research Policy, 37(3), 473-491. Sharif,M.Y., Ahmad,A & Kausar,A.R. (2011). A comparative study on the effective of human resource professional in Pakistan and Malaysia.IBIMA Business Review, 2011, 1-11. Sharp,N.R. (1997). The role of qualitative knowledge in the formulation of compartmental models.IEEE Transactions on Systems, Man, and Cybernetics, Part C, 28(2), 272-275. [SHRM] Society for Human resource management. (2005). Knowledge Management Series Part III: Knowledge Workers & Knowledge Integration. Retrieved January 2, 2012 from: http://www.shrm.org. Soper,D.S. (2012)"Sobeltest calculator for the significance of mediation (Online Software)", http://www.danielsoper.com/statcalc3. Sobel,M.E. (1982). Asymptotic confidence intervals for indirect effects in structural equation models, Sociological Methodology, 13, 290-312. Slaughter,K.T. (2008). “Learning across domains: examining the increased self-sufficiency of experienced IT workers in integrating IT and business domains of knowledge,” Ph.D. dissertation from University of Minnesota. December 2008. (167 pages). Steenbergen,M.V., & Brinkkemper,S. (2009).The architectural dilemma: division of work versus knowledge integration. Proceedings of BUSITAL 2009. Subramaniam,M., & Venkatraman,H. (2001). Determinants of transitional new product development capability: testing the influence of transferring and deploying tacit overseas knowledge. Strategic Management Journal, 22(4), 359-378. Sun,P. (2010).Five critical knowledge management organizational themes.Journal of Knowledge Management, 14(4) , 506-523. SurveyMonkey. (2009).Response rates & surveying techniques: tips to enhance survey respondent participation. Retrieved September 5, 2011 from http://s3.amazonaws.com/SurveyMonkey Files/Response_Rates.pdf. Swamy,D. (2007). Livewire: the customer knowledge integration initiative.Retrieved January 25, 2008 from http://www.infisysblogs.com/livewire-mt/mt-tb.fcgi/12. Syed-Ikhsan S.O.S., & Rowland,F. (2004). Benchmarking knowledge management in a public organization in Malaysia.Benchmarking: An International Journal, 11 (3), 238-266. Tabachick,B.G., & Fidel,L.S. (2007).Using multivariate statistics, 5E.California. Pearson. TeAM, Technopreneurs Association of Malaysia (2011), MSC Malaysia supply-demand study of the ICT industry.Retrieved July 24, 2011 fromhttp://technopreneur.my. Teddlie,C., & Tashakkori, A. (2009).Foundation of mixed methods research: integrating quantitative and qualitative approaches in the social and behavioral science. California. SAGE Publications. Teigland,R., & Wasko,M.M. (2003). Integrating knowledge through information trading: examining the relationship between boundary spanning communication and individual performance. Decision Sciences, 34(2), 261-286. Thomas,G., & Hult,M. (2003).An integration of thoughts on knowledge management.Decision Sciences, 34(2), 189-195. Tiwana,A. (2004). An empirical study of the effect of knowledge integration on software development performance .Information & Software Technology, 46(13), 899-906. Tiwana,A., & McLean,E.R. (2005).expertise integration and creativity in information systems development. Journal of Management Information Systems, 22(1), 13-44. Tiwana,A. et al. (2003)The antecedents of information systems development capability in firms: a knowledge integration perspective. ICIS 2003, 246-258. Tobias,A. (2000). Meta-Analysis of P-Values, Stata Technical Bulletin, StataCorp LP, 9(49). Todd,S.Y. (2003). A causal model depicting the influence of selected task and employee variables on organizational citizenship behavior. Doctoral Dissertation, The Florida State University. Tampoe,M. (1992).Motivating knowledge workers: a research study into the motivational needs of qualified scientific and technical staff in organisations in theUnited Kingdom .PhD Dissertation, Brunel University. Torlak,O., & Koc,U. (2007).Materialistic attitude as an antecedent of organizational citizenship behavior. Management Research News, 30 (8), 581-96. Trepper,C. (2000). Customer care goes end-to-end. Information Week.March, 55-73. Tsekouras,G. (2006). Gaining competitive advantage through knowledge integration in a European industrializing economy.International Journal of Technology Management, 36(1-3), 126–147. Wang,W.T. (2011).Examining the use of knowledge management during issue management.Management Research Review, 34(4). 436-449. in Emerald (OUM Digital Library). Weick,K.E. (2001). Technology as equivoque: sensemaking in new technologies. in K.E.Weick (ed.) Making Sense of the Organization, Oxford: Blackwell Publishers. William,A. (2003). How to write and analyze a questionnaire .Journal of Orthodontics, 30(3), 245-252. Wright,K. (2007). Rethinking knowledge work: supporting work and learning through personal knowledge management. Canada: KRW Knowledge Resource. Von Meier,A. (1999). occupational cultures as a challenge to technological innovation,IEEE Transactions on Engineering Management, 46(1), 101-114. Xiangyang Li,&Charu Chandra. (2007).A knowledge integration framework for complex network management.Industrial Management & Data Systems, 107(8), 1089-1109. Yang,J. (2005). Knowledge integration and innovation: securing new product advantage in high technology industry. Journal of High Technology Management Research, 16, 121-135 Yigitcanlar.T., & Sarimin,M. (2010).Orchestrating knowledge- based urban development: lessons from Multimedia Super Corridor, Malaysia. In: Metaxiotis, Kostas and Carrillo, Francisco and Yigitcanlar, Tan (Eds.) Knowledge-Based Development for Cities and Societies-Integrated Multi-Level Approaches. Premier Reference Source. IGI Global/Information Science Reference, United States of America, 281-295. Yusoff,M. (2005). The public service as a learning organization: the Malaysian experience. International Review of Administrative Sciences, 71(3), 463-474. |