Effect of Business Process Reengineering Factors on Organizational Performance: IT Capability as a Moderator

Effect of Business Process Reengineering Factors on Organizational Performance: IT Capability as a Moderator

The main objective of this study is to examine the effects of the business process reengineering (BPR) factors on the Nigerian banks organisational performance. Additionally, this study also investigates the moderating effect of information technology (IT) capability in the relationship of BPR facto...

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Main Author: Ringim, Kabiru Jinjiri
Format: Thesis
Language:eng
eng
Published: 2012
Subjects:
HD58.9 Organizational Effectiveness.
T58.5-58.64 Information technology
Online Access:https://etd.uum.edu.my/3421/1/KABIRU_JINJIRI_RINGIM.pdf
https://etd.uum.edu.my/3421/3/KABIRU_JINJIRI_RINGIM.pdf
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id my-uum-etd.3421
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Razalli, Mohd Rizal
Hasnan, Norlena
topic HD58.9 Organizational Effectiveness.
T58.5-58.64 Information technology
spellingShingle HD58.9 Organizational Effectiveness.
T58.5-58.64 Information technology
Ringim, Kabiru Jinjiri
Effect of Business Process Reengineering Factors on Organizational Performance: IT Capability as a Moderator
description The main objective of this study is to examine the effects of the business process reengineering (BPR) factors on the Nigerian banks organisational performance. Additionally, this study also investigates the moderating effect of information technology (IT) capability in the relationship of BPR factors and the organisational performance. BPR factors are operationalised by change management, BPR strategy alignment, customer focus, management commitment, IT investment, and adequate financial resource. The IT capability dimensions include IT knowledge, IT operations and IT objects. Data was sent and collected through a hand-delivery method. A proportionate stratified random sampling was used for sample selection. 560 questionnaires were sent to banks’ managers but 417 of them were returned; giving a response rate of 74%. The findings were as follows: first, the findings show that fully supported relationships were found between IT capability and organisation performance. Second, the results showed that BPR factors such as adequate financial resources and management commitment were significantly related to overall organisational performance. Specifically, adequate financial resource's dimension was significantly related to cost reduction, customer service management and operations efficiency. Next, management commitment was found to be significantly related to customer service management and operation efficiency. Meanwhile, IT investment was significantly associated with customer service management. Other dimensions of BPR factors such as change management, customer focus, and BPR strategy alignment were found insignificant to the banks’ performance. Third, upon investigating the moderating effects of IT capability on the relationship between BPR factors and organisational performance, the results revealed mixed supports for the interaction effects of IT capability attributes. The outcome of this study provides important insights to both managers and researchers for further understanding on the effects of BPR factors and IT capability on organisational performance. The necessary suggestions on new area of research were recommended for future researchers.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Ringim, Kabiru Jinjiri
author_facet Ringim, Kabiru Jinjiri
author_sort Ringim, Kabiru Jinjiri
title Effect of Business Process Reengineering Factors on Organizational Performance: IT Capability as a Moderator
title_short Effect of Business Process Reengineering Factors on Organizational Performance: IT Capability as a Moderator
title_full Effect of Business Process Reengineering Factors on Organizational Performance: IT Capability as a Moderator
title_fullStr Effect of Business Process Reengineering Factors on Organizational Performance: IT Capability as a Moderator
title_full_unstemmed Effect of Business Process Reengineering Factors on Organizational Performance: IT Capability as a Moderator
title_sort effect of business process reengineering factors on organizational performance: it capability as a moderator
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2012
url https://etd.uum.edu.my/3421/1/KABIRU_JINJIRI_RINGIM.pdf
https://etd.uum.edu.my/3421/3/KABIRU_JINJIRI_RINGIM.pdf
_version_ 1747827569170841600
spelling my-uum-etd.34212016-04-20T07:49:45Z Effect of Business Process Reengineering Factors on Organizational Performance: IT Capability as a Moderator 2012 Ringim, Kabiru Jinjiri Razalli, Mohd Rizal Hasnan, Norlena Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.9 Organizational Effectiveness. T58.5-58.64 Information technology The main objective of this study is to examine the effects of the business process reengineering (BPR) factors on the Nigerian banks organisational performance. Additionally, this study also investigates the moderating effect of information technology (IT) capability in the relationship of BPR factors and the organisational performance. BPR factors are operationalised by change management, BPR strategy alignment, customer focus, management commitment, IT investment, and adequate financial resource. The IT capability dimensions include IT knowledge, IT operations and IT objects. Data was sent and collected through a hand-delivery method. A proportionate stratified random sampling was used for sample selection. 560 questionnaires were sent to banks’ managers but 417 of them were returned; giving a response rate of 74%. The findings were as follows: first, the findings show that fully supported relationships were found between IT capability and organisation performance. Second, the results showed that BPR factors such as adequate financial resources and management commitment were significantly related to overall organisational performance. Specifically, adequate financial resource's dimension was significantly related to cost reduction, customer service management and operations efficiency. Next, management commitment was found to be significantly related to customer service management and operation efficiency. Meanwhile, IT investment was significantly associated with customer service management. Other dimensions of BPR factors such as change management, customer focus, and BPR strategy alignment were found insignificant to the banks’ performance. Third, upon investigating the moderating effects of IT capability on the relationship between BPR factors and organisational performance, the results revealed mixed supports for the interaction effects of IT capability attributes. The outcome of this study provides important insights to both managers and researchers for further understanding on the effects of BPR factors and IT capability on organisational performance. The necessary suggestions on new area of research were recommended for future researchers. 2012 Thesis https://etd.uum.edu.my/3421/ https://etd.uum.edu.my/3421/1/KABIRU_JINJIRI_RINGIM.pdf text eng validuser https://etd.uum.edu.my/3421/3/KABIRU_JINJIRI_RINGIM.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abdolvand,N., Albadvi,A., & Ferdowsi,Z. (2008). 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