Application of Rasch Measurement Model in Examining the Implementation of ISO 9000 Organizational Performance in Malaysia

Quality Management System (QMS), especially the ISO 9000 QMS, is not a concept new to the world. Since its establishment, the ISO 9000 QMS has undergone several revisions in coping with the changes in an increasingly competitive market environment. Consequently, many studies have been conducted in v...

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Main Author:	Rohaizah, Saad
Format:	Thesis
Language:	eng eng
Published:	2012
Subjects:	TS 156.6 Quality Control
Online Access:	https://etd.uum.edu.my/3467/1/s91148.pdf https://etd.uum.edu.my/3467/8/s91148.pdf
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id	my-uum-etd.3467
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Yusoff, Rushami Zien
topic	TS 156.6 Quality Control
spellingShingle	TS 156.6 Quality Control Rohaizah, Saad Application of Rasch Measurement Model in Examining the Implementation of ISO 9000 Organizational Performance in Malaysia
description	Quality Management System (QMS), especially the ISO 9000 QMS, is not a concept new to the world. Since its establishment, the ISO 9000 QMS has undergone several revisions in coping with the changes in an increasingly competitive market environment. Consequently, many studies have been conducted in view of the above. However, the consensus among the scholars regarding the effect of ISO 9000 implementation and organisational performance is still inconclusive. Issues like the level of comprehensiveness in ISO 9000 implementation, inconsistent variables, and differing methodologies might be of some major variances. In general, this study attempts to revisit these issues and analyse them using the Rasch Measurement Model. The data were collected through series of survey on randomly selected automotive-based companies determined beforehand. The survey questions were developed based on previous literature in which the Likert scale (1 – low to 5 – high) was used to measure the perception of the respondents. Working on the 28% response rate, the data was processed and analysed using Winstep 3.6 software. The results revealed that there is a positive and significant relationship between ISO 9000 implementation and organisational performance. They also revealed that the higher the capability of the organisation in implementing ISO 9000 standard requirements and guidelines, the higher the probability of success in optimising organisational performance. Fundamentally, this study seeks to contribute in view of applying a new paradigm of measurement theory in the area of quality management. Consequently, the output is expected to be of a valuable assistance for organisations in determining their capability and planning for continuous improvement in the area of quality management.
format	Thesis
qualification_name	Ph.D.
qualification_level	Doctorate
author	Rohaizah, Saad
author_facet	Rohaizah, Saad
author_sort	Rohaizah, Saad
title	Application of Rasch Measurement Model in Examining the Implementation of ISO 9000 Organizational Performance in Malaysia
title_short	Application of Rasch Measurement Model in Examining the Implementation of ISO 9000 Organizational Performance in Malaysia
title_full	Application of Rasch Measurement Model in Examining the Implementation of ISO 9000 Organizational Performance in Malaysia
title_fullStr	Application of Rasch Measurement Model in Examining the Implementation of ISO 9000 Organizational Performance in Malaysia
title_full_unstemmed	Application of Rasch Measurement Model in Examining the Implementation of ISO 9000 Organizational Performance in Malaysia
title_sort	application of rasch measurement model in examining the implementation of iso 9000 organizational performance in malaysia
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2012
url	https://etd.uum.edu.my/3467/1/s91148.pdf https://etd.uum.edu.my/3467/8/s91148.pdf
_version_	1783729368624791552
spelling	my-uum-etd.34672023-09-24T00:58:15Z Application of Rasch Measurement Model in Examining the Implementation of ISO 9000 Organizational Performance in Malaysia 2012-10 Rohaizah, Saad Yusoff, Rushami Zien Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business TS 156.6 Quality Control Quality Management System (QMS), especially the ISO 9000 QMS, is not a concept new to the world. Since its establishment, the ISO 9000 QMS has undergone several revisions in coping with the changes in an increasingly competitive market environment. Consequently, many studies have been conducted in view of the above. However, the consensus among the scholars regarding the effect of ISO 9000 implementation and organisational performance is still inconclusive. Issues like the level of comprehensiveness in ISO 9000 implementation, inconsistent variables, and differing methodologies might be of some major variances. In general, this study attempts to revisit these issues and analyse them using the Rasch Measurement Model. The data were collected through series of survey on randomly selected automotive-based companies determined beforehand. The survey questions were developed based on previous literature in which the Likert scale (1 – low to 5 – high) was used to measure the perception of the respondents. Working on the 28% response rate, the data was processed and analysed using Winstep 3.6 software. The results revealed that there is a positive and significant relationship between ISO 9000 implementation and organisational performance. They also revealed that the higher the capability of the organisation in implementing ISO 9000 standard requirements and guidelines, the higher the probability of success in optimising organisational performance. Fundamentally, this study seeks to contribute in view of applying a new paradigm of measurement theory in the area of quality management. Consequently, the output is expected to be of a valuable assistance for organisations in determining their capability and planning for continuous improvement in the area of quality management. 2012-10 Thesis https://etd.uum.edu.my/3467/ https://etd.uum.edu.my/3467/1/s91148.pdf text eng public https://etd.uum.edu.my/3467/8/s91148.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Aarts, F.M., & Vos, E. (2001). The impact of ISO registration on New Zealand firm's performance: a financial perspective. The TQM Magazine, Vol 13(No.3), 180-191. Abdullah, S. (2008). Technology Entrepreneurship Development In Malaysia: A Case Study of the National Automotive Industry. University of Malaya. Aggelogiannopoulos,D., Drosinos, E.H., & Athanasopoulos,P. (2007). Implementation of a quality management system (QMS) according to the ISO 9000 family in a Greek small-sized winery: A case study Food Control, 18, 1077-1085. Ahire, S.L., & O'Shaughnessy, K.C. (1998). 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Application of Rasch Measurement Model in Examining the Implementation of ISO 9000 Organizational Performance in Malaysia

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