BPR For Total Warranty Return Management : Frazier (M) Sdn. Bhd

This is a case study project on the BPR for the Total Warranty Return Management at Frazier (M) Sdn Bhd. The BPR in this project is to reengineer the current process with the usage of information technology, and the Japanese Management system, 5s and Kanban. Information technology involved developin...

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Main Author:	Ng, Beng Hiang
Format:	Thesis
Language:	eng eng
Published:	2001
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/360/1/Ng_Beng_Hiang%2C_2001.pdf https://etd.uum.edu.my/360/2/1.Ng_Beng_Hiang%2C_2001.pdf
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id	my-uum-etd.360
record_format	uketd_dc
spelling	my-uum-etd.3602013-07-24T12:06:53Z BPR For Total Warranty Return Management : Frazier (M) Sdn. Bhd 2001 Ng, Beng Hiang Sekolah Siswazah Sekolah Siswazah HD28-70 Management. Industrial Management This is a case study project on the BPR for the Total Warranty Return Management at Frazier (M) Sdn Bhd. The BPR in this project is to reengineer the current process with the usage of information technology, and the Japanese Management system, 5s and Kanban. Information technology involved developing a database for data tracking. Yourdon's Structured Methodology (YSM) has been used as main model structure of system analysis and design. Several system development tools are involved in the process of database development. An Inventory Control database has been created, to link all information together, that provide the date of receiving, RMA number (which is the lot number), AWB, HAWB, total cartons and the status for the whole RMA. The database can be use for receiving and planning area. The database did improve the efficiency and effectiveness of data and information handling. Through automation at certain area, it increased the productivity and fulfill customer requirements. While 5s and Kanban has given a good storage method and safety workplace. BPR is not just using the latest information technology to work on the old business systems. IT only plays the key role in reducing paper work, generating efficiency and accuracy. The support of top management is a key success factor of BPR. 2001 Thesis https://etd.uum.edu.my/360/ https://etd.uum.edu.my/360/1/Ng_Beng_Hiang%2C_2001.pdf application/pdf eng validuser https://etd.uum.edu.my/360/2/1.Ng_Beng_Hiang%2C_2001.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Ng, Beng Hiang BPR For Total Warranty Return Management : Frazier (M) Sdn. Bhd
description	This is a case study project on the BPR for the Total Warranty Return Management at Frazier (M) Sdn Bhd. The BPR in this project is to reengineer the current process with the usage of information technology, and the Japanese Management system, 5s and Kanban. Information technology involved developing a database for data tracking. Yourdon's Structured Methodology (YSM) has been used as main model structure of system analysis and design. Several system development tools are involved in the process of database development. An Inventory Control database has been created, to link all information together, that provide the date of receiving, RMA number (which is the lot number), AWB, HAWB, total cartons and the status for the whole RMA. The database can be use for receiving and planning area. The database did improve the efficiency and effectiveness of data and information handling. Through automation at certain area, it increased the productivity and fulfill customer requirements. While 5s and Kanban has given a good storage method and safety workplace. BPR is not just using the latest information technology to work on the old business systems. IT only plays the key role in reducing paper work, generating efficiency and accuracy. The support of top management is a key success factor of BPR.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Ng, Beng Hiang
author_facet	Ng, Beng Hiang
author_sort	Ng, Beng Hiang
title	BPR For Total Warranty Return Management : Frazier (M) Sdn. Bhd
title_short	BPR For Total Warranty Return Management : Frazier (M) Sdn. Bhd
title_full	BPR For Total Warranty Return Management : Frazier (M) Sdn. Bhd
title_fullStr	BPR For Total Warranty Return Management : Frazier (M) Sdn. Bhd
title_full_unstemmed	BPR For Total Warranty Return Management : Frazier (M) Sdn. Bhd
title_sort	bpr for total warranty return management : frazier (m) sdn. bhd
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	2001
url	https://etd.uum.edu.my/360/1/Ng_Beng_Hiang%2C_2001.pdf https://etd.uum.edu.my/360/2/1.Ng_Beng_Hiang%2C_2001.pdf
_version_	1747826896861659136

BPR For Total Warranty Return Management : Frazier (M) Sdn. Bhd

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