Safety Climate in a Revenue Collecting Agency: A Case Study on Lembaga Hasil Dalam Negeri Malaysia
In an opening speech of a seminar on Occupational Safety and Health (OSH) on 27 January 2007 at Malaysia Airport Holding Berhad's Headquarters in Subang, it was reported that the Social Security Organization's total payment in respect of temporary and permanent disablement benefits, depend...
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HD61 Risk Management Aina Hartini, Hussin Safety Climate in a Revenue Collecting Agency: A Case Study on Lembaga Hasil Dalam Negeri Malaysia |
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In an opening speech of a seminar on Occupational Safety and Health (OSH) on 27 January 2007 at Malaysia Airport Holding Berhad's Headquarters in Subang, it was reported that the Social Security Organization's total payment in respect of temporary and permanent disablement benefits, dependant's benefits, funeral benefits, allowance, medical benefits, invalidity pension and survivor's pension totaled some 890 million in 2005. Based on those figures and working on the assumption that the true costs of poor OSH performance can be 5 to 10 times the direct costs, the National Institute of Occupational Safety and Health (NIOSH) predicted that Malaysia will incur an intangible loss of an estimated RM5 billion due to accident involving workers by the year 2020 if nothing is done to develop a safety culture among the nation's workforce. Thus, key among the various activities of the Human Resources Management (HRM) function now is the role of ensuring a safe and healthy workplace is provided for employees. This task is not only due to economic reasons but also as required by legislations on safety and health which had been introduced aggressively and regularly since 1970s. Leaders play a significant role in HRM and must always be regarded as the human resource caretaker at all times regardless whether they are the top guns, or the middle management or even supervisors. The increase in HRM focus which now includes challenges to change the perception of an organization on occupational safety and health, demands understanding on safety culture and safety climate to enable transformation of safety practices positively. This study which is exploratory in nature is conducted at Lembaga
Hasil Dalam Negeri Malaysia (LHDNM) with the objective to gauge the safety climate of LHDNM based on several determinants namely awareness, perception, management
commitment and occupational hazard. The study was conducted through a qualitative approach by using multi methods that were tailored to answer the research questions. The main data collection method involves interviewing 15 individual respondents and focus group of 3 (three) respondents. The samples were taken from the Klang Valley population which
represents various factors such as working level and job specification. As to strengthen the findings, data from telephone interviews with officers from relevant organizations, information from primary, self reported and secondary data were also analyzed to give a more valid and reliable result to the study. The findings indicated that the awareness level is generally low with all the respondents having none or extremely limited knowledge on the Occupational Safety and Health Act (OSHA) 1994 [Act 5 141. Consequently, OSH is also wrongly perceived by the employees with them having inaccurate perceptions on the concepts of OSH. The lack of knowledge and understanding among management, human resource personnel and administrators also contribute to their weak commitment towards OSH implementation and enforcement. The research reveals that the two main occupational hazards faced by LHDNM workforce are psychosocial hazard in the form of threats and heavy workload leading to stress and traveling hazard leading to motor vehicle accident risks. On the whole, introduction of OSH as a platform to a safer and healthier work environment that will ensure the welfare of staff is safeguarded as practicable as possible is very much
needed and anticipated at LHDNM. |
| format |
Thesis |
| qualification_name |
masters |
| qualification_level |
Master's degree |
| author |
Aina Hartini, Hussin |
| author_facet |
Aina Hartini, Hussin |
| author_sort |
Aina Hartini, Hussin |
| title |
Safety Climate in a Revenue Collecting Agency: A Case Study
on Lembaga Hasil Dalam Negeri Malaysia |
| title_short |
Safety Climate in a Revenue Collecting Agency: A Case Study
on Lembaga Hasil Dalam Negeri Malaysia |
| title_full |
Safety Climate in a Revenue Collecting Agency: A Case Study
on Lembaga Hasil Dalam Negeri Malaysia |
| title_fullStr |
Safety Climate in a Revenue Collecting Agency: A Case Study
on Lembaga Hasil Dalam Negeri Malaysia |
| title_full_unstemmed |
Safety Climate in a Revenue Collecting Agency: A Case Study
on Lembaga Hasil Dalam Negeri Malaysia |
| title_sort |
safety climate in a revenue collecting agency: a case study
on lembaga hasil dalam negeri malaysia |
| granting_institution |
Universiti Utara Malaysia |
| granting_department |
College of Arts and Sciences (CAS) |
| publishDate |
2009 |
| url |
https://etd.uum.edu.my/3604/1/s89812.pdf |
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1747827611414822912 |
| spelling |
my-uum-etd.36042022-04-21T01:48:40Z Safety Climate in a Revenue Collecting Agency: A Case Study on Lembaga Hasil Dalam Negeri Malaysia 2009 Aina Hartini, Hussin Wan Mat Daud, Lukman College of Arts and Sciences (CAS) College of Arts and Sciences HD61 Risk Management In an opening speech of a seminar on Occupational Safety and Health (OSH) on 27 January 2007 at Malaysia Airport Holding Berhad's Headquarters in Subang, it was reported that the Social Security Organization's total payment in respect of temporary and permanent disablement benefits, dependant's benefits, funeral benefits, allowance, medical benefits, invalidity pension and survivor's pension totaled some 890 million in 2005. Based on those figures and working on the assumption that the true costs of poor OSH performance can be 5 to 10 times the direct costs, the National Institute of Occupational Safety and Health (NIOSH) predicted that Malaysia will incur an intangible loss of an estimated RM5 billion due to accident involving workers by the year 2020 if nothing is done to develop a safety culture among the nation's workforce. Thus, key among the various activities of the Human Resources Management (HRM) function now is the role of ensuring a safe and healthy workplace is provided for employees. This task is not only due to economic reasons but also as required by legislations on safety and health which had been introduced aggressively and regularly since 1970s. Leaders play a significant role in HRM and must always be regarded as the human resource caretaker at all times regardless whether they are the top guns, or the middle management or even supervisors. The increase in HRM focus which now includes challenges to change the perception of an organization on occupational safety and health, demands understanding on safety culture and safety climate to enable transformation of safety practices positively. This study which is exploratory in nature is conducted at Lembaga Hasil Dalam Negeri Malaysia (LHDNM) with the objective to gauge the safety climate of LHDNM based on several determinants namely awareness, perception, management commitment and occupational hazard. The study was conducted through a qualitative approach by using multi methods that were tailored to answer the research questions. The main data collection method involves interviewing 15 individual respondents and focus group of 3 (three) respondents. The samples were taken from the Klang Valley population which represents various factors such as working level and job specification. As to strengthen the findings, data from telephone interviews with officers from relevant organizations, information from primary, self reported and secondary data were also analyzed to give a more valid and reliable result to the study. The findings indicated that the awareness level is generally low with all the respondents having none or extremely limited knowledge on the Occupational Safety and Health Act (OSHA) 1994 [Act 5 141. Consequently, OSH is also wrongly perceived by the employees with them having inaccurate perceptions on the concepts of OSH. The lack of knowledge and understanding among management, human resource personnel and administrators also contribute to their weak commitment towards OSH implementation and enforcement. The research reveals that the two main occupational hazards faced by LHDNM workforce are psychosocial hazard in the form of threats and heavy workload leading to stress and traveling hazard leading to motor vehicle accident risks. On the whole, introduction of OSH as a platform to a safer and healthier work environment that will ensure the welfare of staff is safeguarded as practicable as possible is very much needed and anticipated at LHDNM. 2009 Thesis https://etd.uum.edu.my/3604/ https://etd.uum.edu.my/3604/1/s89812.pdf text eng public masters masters Universiti Utara Malaysia DeNisi, A.S & Griffin, R.W. (20U5). Human Resource Management Second Edition. Houghton Mifflin Dimitrios, K. (2005). An Investigation of Attitudes Towards Safety in the Ontario Construction Industry. Thesis for Masters of Science, University of Toronto, Canada. Flin, R., Mearns, K., O'Connor, P. & Bryden, R. (2000). Measuring Safety Climate: Identifying the Common Features. Safety Science 34, 177-192. Glendon, A.I. & Stanton, N.A. (2000). Perspectives on Safety Culture. Safety Science 34, 193-214. Goetsch, D.L. (2008). Occupational Safety and Health for Technologist, Engineers, and Managers. 6th. Ed. United States: Pearson. Heath, A.W. (1997). The Proposal in Qualitative Research. The Qualitative Report 3(1). Huang, Y.H.. Ho, M., Smith G.S., Chen, P.Y. (2006). Safety Climate and Self-Reported Injury: Assessing the mediating role of employee safety control. Accident analysis & Prevention 38. 425-433. Huang, Y.H., Chen, J., DeArmond, S, Cigularov, K., Chen P.Y. , (2007). Role of Safety Climate and Shift Work on Perceived Injury Risk: A multi-level Analysis 39, 1088-1096. Hubeman A. M and Matthew B. M., (2002). The Qualitative Researcher's Companion: Classic and Contemporary Readings. London: SAGE. Isaksen, S.G. (2007).The Climate For Transformation: Lesson for Leaders. Blackwell Publishing 16,1. Junaidi, A.B (2004). Suara-Suara Mangsa: Satu Kajian Sisiologikal Mengenai Kemalangan Industri di Malaysia. Dissertation for Doctor of Philosophy, Universiti Kebangsaan Malaysia (UKM). Lu, C. & Tsai, C., (2008). The Effects of Safety Climate on Vessel Accidents in the container Shipping Context. Accident Analysis & Prevention 40, 594-601. Miles and Huberman (1994), Patton (2001). Kuzel (1999) and Glaser and Strauss (1967) - available at http://www.qualres. org/HomeSamp-3702.html, http://www.fhi.org/NR/rdonlyres/etl 7vogszehu5s4stpzb3tyqlpp7rojv4waq37elpbyei3tgmc4ty6dunbccfzx taj2rvbaubzmz4f/overview1.pdf Neal, A., Griffin, M.A & Hart, P.M. (2000). The Impact of Organizational Climate on Safety Climate and Individual Behaviour. Safety Science, 34, 99-109. Pochat-Debroux, S. (2008). American Association of Occupational Health Nurses, Inc. September 2008, Volume 56. No. 9 Shamsuddin, F., Mohd Zin, M.L., Hassan, Z., Ibrahim, H., Subramaniam, C., Din, G., Wasli, M.I., Ismail, E (2006). Pengurusan Sumber Manusia di Malaysia. Malaysia: Mc Graw Hill. Siu, O., Phillips, D.R & Leung, T. (2004). Safety climate and safety performance among construction workers in Hong Kong-the Role of psychological strains as mediators. Accident Analysis & Prevention 36, 359-366 Smith, G.S., Huang, Y., Ho, M. Chen P.Y. (3006). The relationship between safety climate and injruy rates across industries: The needs to adjust for injury hazards. Accident Analyis & Prevention 38, 556-562. Veal, A.J. (2005). Business Research Methods, A Managerial Approach, 2nd Edition. Australia: Pearson. Whitehead, D. (2006). Workplace Health Promotion: the role and responsibility of Health care managers. Journal of Nursing management 14, 59-68 Williamson, A.M., Feyer, A., Cairns, D., Biancotti, D. (1997). The Development of a Measure of Safety Climate: The Role of Safety Perceptions and Attitudes. Safety Science 25, 15-27. Yoong, Suan (1986) Guba as a Vanguard of Naturalistic Inquiry: A Harbinger of the Future? Paper presented at the Bergamo Conference on Curriculum Theory and Classroom Practice (8th, Dayton, OH, October 22-25, 1986). DOSH 2007 Annual Report LHDNM 2005 Annual Report SOCSO 2006 Annual Report BERNAMA The Malay Mail The New Straits Times The STAR Utusan Malaysia Factory and Machinery Act 1967 Income Tax Act 1967 0ccupational Safety and Health Act 1994 |