Use of Information Technology, Organization Culture and Employee Job Satisfaction Amongst Academic and Non-Academic Staff in Universiti Utara Malaysia

Many organizations have experienced some kind of changes in the way they do things. Structural changes, for example, have bearings on how employees feel about their work. So do changes in technology, vision and social interaction. Because these factors in the work environment have implications to em...

Full description

Saved in:
Bibliographic Details
Main Author: Al-Kawamleh, Salahaldeen Abdulkareem
Format: Thesis
Language:eng
Published: 2009
Subjects:
Online Access:https://etd.uum.edu.my/3671/1/s89474.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.3671
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
advisor Mohd. Shamsudin, Faridahwati
topic HD58.7 Organizational Behavior.
spellingShingle HD58.7 Organizational Behavior.
Al-Kawamleh, Salahaldeen Abdulkareem
Use of Information Technology, Organization Culture and Employee Job Satisfaction Amongst Academic and Non-Academic Staff in Universiti Utara Malaysia
description Many organizations have experienced some kind of changes in the way they do things. Structural changes, for example, have bearings on how employees feel about their work. So do changes in technology, vision and social interaction. Because these factors in the work environment have implications to employees’ attitudes toward work, the main aim of the present study was to investigate such implication. In particular, the present study attempted to examine the influence of these factors on job satisfaction through testing five hypotheses developed. Toward this end, a survey was carried out that involved distribution of questionnaires to 380 employees of Universiti Utara Malaysia, who comprise both academic and non academic staff and who were randomly selected as participants. The findings reveal that use of IT, social networking and organizational goals and vision significantly influence job satisfaction, and thus supporting the hypotheses formulated. It is further revealed that amongst the three independent variables, organizational vision and goals appear to be the most important predictor of job satisfaction. The findings have important implications to practice and future research, which are highlighted here. In addition, the study’s limitations are also discussed.
format Thesis
qualification_name masters
qualification_level Master's degree
author Al-Kawamleh, Salahaldeen Abdulkareem
author_facet Al-Kawamleh, Salahaldeen Abdulkareem
author_sort Al-Kawamleh, Salahaldeen Abdulkareem
title Use of Information Technology, Organization Culture and Employee Job Satisfaction Amongst Academic and Non-Academic Staff in Universiti Utara Malaysia
title_short Use of Information Technology, Organization Culture and Employee Job Satisfaction Amongst Academic and Non-Academic Staff in Universiti Utara Malaysia
title_full Use of Information Technology, Organization Culture and Employee Job Satisfaction Amongst Academic and Non-Academic Staff in Universiti Utara Malaysia
title_fullStr Use of Information Technology, Organization Culture and Employee Job Satisfaction Amongst Academic and Non-Academic Staff in Universiti Utara Malaysia
title_full_unstemmed Use of Information Technology, Organization Culture and Employee Job Satisfaction Amongst Academic and Non-Academic Staff in Universiti Utara Malaysia
title_sort use of information technology, organization culture and employee job satisfaction amongst academic and non-academic staff in universiti utara malaysia
granting_institution Universiti Utara Malaysia
granting_department College of Business (COB)
publishDate 2009
url https://etd.uum.edu.my/3671/1/s89474.pdf
_version_ 1747827623004733440
spelling my-uum-etd.36712022-04-21T02:37:20Z Use of Information Technology, Organization Culture and Employee Job Satisfaction Amongst Academic and Non-Academic Staff in Universiti Utara Malaysia 2009 Al-Kawamleh, Salahaldeen Abdulkareem Mohd. Shamsudin, Faridahwati College of Business (COB) College of Business HD58.7 Organizational Behavior. Many organizations have experienced some kind of changes in the way they do things. Structural changes, for example, have bearings on how employees feel about their work. So do changes in technology, vision and social interaction. Because these factors in the work environment have implications to employees’ attitudes toward work, the main aim of the present study was to investigate such implication. In particular, the present study attempted to examine the influence of these factors on job satisfaction through testing five hypotheses developed. Toward this end, a survey was carried out that involved distribution of questionnaires to 380 employees of Universiti Utara Malaysia, who comprise both academic and non academic staff and who were randomly selected as participants. The findings reveal that use of IT, social networking and organizational goals and vision significantly influence job satisfaction, and thus supporting the hypotheses formulated. It is further revealed that amongst the three independent variables, organizational vision and goals appear to be the most important predictor of job satisfaction. The findings have important implications to practice and future research, which are highlighted here. In addition, the study’s limitations are also discussed. 2009 Thesis https://etd.uum.edu.my/3671/ https://etd.uum.edu.my/3671/1/s89474.pdf text eng public http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000336922 masters masters Universiti Utara Malaysia Adams, D., Nelson, R., & Todd, P. (1992). Perceived usefulness, ease of use, and usage of information technology: A replication. MIS Quarterly, 16(2), 227-247. Agapitova, N. (2003, June 12-14). The impact of social networks on innovation and industrial development: Social dimensions of industrial dynamics in Russia. Paper presented at the DRUID Summer Conference 2003, Copenhagen/ Ellsinore. Agho, A., C. Mueller, & J. Price. 1993. Determinants of employee job satisfaction: An empirical test of a causal model. Human Relations, 46, 1007-27. Alavi, H.R., & Askaripur, M.R. (2003). The relationship between self-esteem and job satisfaction of personnel in government organizations. Public Personnel Management, 32(4) , 591-599. Ali, I., & Ali, J. H. (2005). The effects of the interaction of technology, structure and organization climate on job satisfaction. Sunway Academic Journal 2, 23- 32. Andrews , K., & Delahaye, B. L. (2000). Influences on knowledge processes in organizational learning: The psychological filter. Journal of Management Studies, 37(6), 797-810. Baker, K. A., & Branch, K. M. (2002). Concepts underlying organizational effectiveness: Trends in the organization and management science literature. Retrieved on March 2005, from http://www.sc.doe.gov/sc-5/whatwedo/com-benchmark. Balzer, W. K., Kihm, J. A., Smith, P. C., Irwin, J. L., Bachiochi, P. D., Robie, C., Sinar, E. F., & Parra, L. F. (1997). User’s manual for the Job Descriptive Index (JDI 1997 revision) and the job in general scales. Bowling Green, Ohio, Bowling Green State University, Department of Psychology. Barker, A. M., Sullivan, D. T., & Emery, M. J. (2005). Leadership competencies for clinical managers: The renaissance of transformational leadership. Sudbury: Jones & Bartlett Publishers. Blauner, R. (1964). Alienation and freedom. Chicago: University of Chicago Press. Buitendach, J. H., & De Witte, H. (2005). Job insecurity, extrinsic and intrinsic satisfaction and affective organizational commitment of maintenance workers in a parasitical. South African Journal of Business Management, 36(2), 27-37. Brynjolfsson, E., & Hitt, L. (1998). Beyond the productivity paradox. Communications of the ACM, 41, 49-55. Cohen, D., & Prusak, L. (2001). In good company: How social capital makes organizations work. Boston: Harvard Business School Press. Collins, P. D., & King, D. C. (1988) Implications of computer-aided design for work and performance. The Journal of Applied Behavioral Science, 24(2), 173-190. Connis, R. T., Information, C., Braukmann, C. J., Kifer, R. E., Fixsen, D. L., Phillips, E. L., & Wolf, M. M., (1979). Work environment in relation to employee job satisfaction in group homes for youths. Child and Youth Care Forum, 8(2), 126-142. Connolly, K., & Myers, E. (2003). Wellness and mattering: The role of holistic factors in job satisfaction. Journal of Employment Counseling, 40(4), 287-295. Cors, R., Eagan, P., & Courter, S. L. (2003). Electronics and the environment. IEEE International Symposium on 19-22 May 2003, URL: http://ieeexplore.ieee.org/Xplore/login.jsp? url=/iel5/8575/27162/01208093.pdf?isnumber=27162&prod=CNF&arnumber=1208093&arSt=+297&ared=+302&arAuthor=Cors%2C+R.%3B+ Eagan%2C+P.%3B+Courter%2C+S.L Danziger, J., & Dunkle, D. (2005). Information technology and worker satisfaction. Center for Research on Information Technology and Organizations IT in Business (Paper 369). Retrieved on November 1, 2005: http://repositories.cdlib.org/crito/business/369. Davern, M. J., & R. J. Kauffman. 2000. Discovering potential and realizing value from information technology investments. Journal of Management Information Systems, 16(4), 121.143. Dias, Donaldo de Souza. (1998). Manager’s motivation for using information technology. Industrial Management & Data Systems, 7, 338-342. Dirani, K. (2006). A model linking the learning organization and performance job satisfaction (Meeting Papers). Urbana-Champaign: University of Illinois. Dougherty, T. W., Cheung, Y. H., & Florea, L. (2008). The role of personality in employee developmental networks. Journal of Managerial Psychology, 23(6), 653-669. Ducharme, L. J., & Martin, J. K. (2000). Unrewarding work, coworker support, and job satisfaction. Work and Occupations, 27(2), 223-243. Durkheim, E. (1964). Suicide. New York: Free Press. Freeman, L. (2006). The development of social network analysis. Vancouver: Empirical Pres. Gareth, R. J. (2004). Organizational theory, design and change (4th ed.). New Jersey: Pearson Education Inc. Geertz, C. (1973). The interpretation of cultures. New York: Basic Books. Glick, N. L. (1992). Job satisfaction among academic administrators. Research in Higher Education, 33, 625-639. Harris, P., & Williams, V. (2003) Social inclusion, national identity and the moral imagination in the drawing board. An Australian Review of Public Affairs, 3(3), 205-222 Harris, S. E., & Katz, J. (1991). Organizational performance and information technology intensity in the insurance industry. Organizational Science, 2(3), 263-295. Herzberg, F., Mausner, B., & Snyderman, B. B. (1959). The motivation to work. New York: John Wiley & Sons. Higgins, M. C., & Kram, K. E. (2001). Reconceptualizing mentoring at work: a developmental network perspective. Academy of Management Review, 26, 264-288. Hoole, C. & Vermeulen, L.P. (2003). Job satisfaction among South African aircraft pilots. South African Journal of Industrial Psychology, 29(1), 52-57. Hu, P. J., Chau, P. Y. K., Liu Sheng, O. R., & Tam, Y. K. (1999). Examining the technology acceptance model using physician acceptance of telemedicine technology. Journal of Information Management, 16(2), 91-112. Inkeles, A., Levinson, D.J., 1969. National character: The study of modal personality and sociocultural systems. In G. Lindzey & E. Aronson (Eds.), Handbook of social psychology (pp. 111-157). Cambridge: Addison-Wesley. Joette S. (1999). Professional staff development: Lessons learned from current usability studies. Journal of Information Technology Impact, 1(2), 81-104. Johannessen, J. A., Olaisen, J., & Olsen, B. (1999). Strategic use of information technology for increased innovation and performance. Information Management and Computer Security, 7(1), 5-22. Judge, T. A. (1993). Does affective disposition moderate the relationship between job satisfaction and blustery turnover? Journal of Applied Psychology, 78(3), 395-401. Juhdi, N., Samah, A. J. A., & Saad, H. S. (2007). Use of technology, job characteristics and work outcomes: A case of unitary instructors. International Review of Business Research Papers, 3(2), 184-203. Kalliath, T., O'Driscoll, M., & Brough, P. (2005). Effects of co-worker and family support on job satisfaction, family satisfaction and strain: A longitudinal investigation. Paper presented at the Psychological Society Industrial & organizational conference. Griffith University. Kilmann, R. H. (1985). Five steps for closing culture gaps. In R. H. Kilmann, M. J. Saxton, & R. Serpa (Eds.), Gaining control of the corporate culture, 50-52, San Francisco: Jossey Bass. Kim, S., & Lee, H. (2006). The impact of organizational contest and Information technology on employee knowledge sharing capabilities Public Administration Review, 66(3), 370-385. Kim, I., & Loadman, W. E. (1994). Predicting teacher job satisfaction. ERIC Document Reproduction. Article from URL: http://www.eric.ed.gov/ERICWebPortal/custom/portlets/record Details/detailmini.jsp?_nfpb=true&_&ERICExtSearch_SearchVal ue_0=ED383707&ERICExtSearch_SearchType_0=no&accno=ED383707 Klecker, B. J., & Loadman, W. (1996) Exploring the relationship between teacher empowerment and teacher job satisfaction. ERIC Document Reproduction, Article from URL: http://www.eric.ed.gov/ERICWebPortal/custom/portlets/record Details/detailmini.jsp?_nfpb=true&_&ERICExtSearch_SearchVal ue_0=ED400254&ERICExtSearch_SearchType_0=no&accno=ED400254 Konradt, U., Christophersen, T., & Schaeffer-Kuelz, U. (2006). Predicting user satisfaction, strain and system usage of employee self-services. International Journal of Human-Computer Studies, 64(11), 1141-1153. Korunka, C., & Suabine Z. (1997). New information technologies, job profiles and external workload as predictors of subjectively experienced stress and dissatisfaction at work. International Journal of Human-Computer Interaction, 9(4), 407-424. Locke, E. (1983), "Nature and causes of job satisfaction. in Dunnette, M.D. (Ed),Handbook of Industrial and Organizational Psychology, (p, 1300). John Wiley & Sons, New York, NY, (originally published in 1976). Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297-1343). Chicago: Rand McNally. Long, J. L. & Swortzel, K. A. (2007). Factors influencing job satisfaction of extension agents in the Mississippi State University Extension Service. Proceedings of the 2007 AAAE Research Conference,34, 41-53. Lund, D. B. (2003). Organizational culture and job satisfaction. Journal of Business and Industrial Marketing, 18(3), 219-236 Luo, Y. (2000). Guanxi and business, Honolulu: Hawaii University Press. Martínez, R. S., & Kuri, C. M. B. (2007). Analysis and measurement of the impact of information technology investments on performance in Mexican companies: Development of a model to manage the processes, projects and information technology infrastructure and its impact on profitability. International Business & Economics Research Journal, 6(10), 75-88. Maslow, A. H. (1970) Motivation and personality (2nd ed.). New York: Harper and Row Publisher. Mukhopadhyay, T., Kekre, S., & Kalathur, S. (1995). Business value of information technology: A study of electronic data interchange. Management Information Systems Quarterly, 19(2), 137-156. McNeely, B. L., & Meglino, B. M. (1994). The role of dispositional and situational antecedents in prosocial organizational behavior: An examination of the intended beneficiaries of prosocial behavior. Journal of Applied Psychology 79(6), 836-844. Mead, G. H. (1934). Mind, self, and society. Chicago: University of Chicago Press. Millman, Z., & Hartwick, J. (1987).The impact of automated office systems on middle managers and their work. MIS Quarterly, 11(4), 479-492. Mobley, W. H., Wang, L., & Fang, K. (2005). Organizational culture: Measuring and developing it in your organization. Harvard Business Review China, 3, 128-139. Morley, M., & Heraty, N. (1995). The high-performance organization: Developing teamwork where it counts. Management Decision, 33(2), 56-63. Murray, Richard A. “Job Satisfaction of Professional and Paraprofessional Library Staff at the University of North Carolina at Chapel Hill.” MS thesis. School of Information and Library Science, University of North-Carolina, Chapel Hill, 1999. Newman, J., & Kozar, K. A.(1994). A multimedia solution to productivity gridlock: A re-engineered jewelry appraisal system at Zale Corporation. MIS Quarterly, 18(1), 21-30. Ng, P. (1971). A causal approach to the study of satisfaction in the academic profession. Unpublished doctoral dissertation. Harvard University. Nonaka, I. (1990). Redundant overlapping organization: A Japanese approach to managing the innovation process. California Management Review, 32(3), 27-38. O’ Dell , C., & Grayson, J. C. (1998). If only we knew what we know: Identify action and transfer of internal best practices. California Management Review, 40(3), 154-174. Oldham, G. R., & Hackman, J. R. (1981). Relationships between organization structure and employee reactions: Comparing alternative frameworks. Administrative Science Quarterly, 25, 66-83. Opara, E. U., Etnyre, V., & Arob, M. A. (2005). Careers in information technology: An analysis of job satisfaction among African American males and African American females. Journal of Information Technology Management, 16(1), 39-47. Pool, S. (1997). The relationship of job satisfaction with substitutes of leadership, leadership behavior, and work motivation. The Journal of Psychology, 131(4), 271-283. Popovich, M. G. (Ed.). (1998). Creating high-performance government organizations: A practical guide for public managers. San Francisco: Jossey-Bass. Riche, R. W. (1982) Impact of new electronic technology. Monthly Labor Review, 105, 37-39. Robbins, S. P. (2005). Organizational behavior (11th ed.). New Jersey: Pearson Education. Robbins, S. P., & Judge, T. A. (2007). Organizational behavior. New Jersey: Pearson Prentice Hall. Roberts, J. (2000). From know-how to show-how? Questioning the role of information and telecommunication technologies in knowledge transfer. Technology Analysis and Strategic Management, 12(4), 429-443. Rubenowitz, S., & Rundblad, B. (1987). Productivity and job satisfaction after the introduction of new technology: Some empirical findings from the Swedish transport and engineering sector. International Journal Production Responsibility, 25(11), 1693-1702. Saettler, P. (1990). The evolution of American educational technology. Englewood: Libraries Unlimited. Santos, J. V. D., Gonçalves, G., & Jesus, S. N. D. (2007). Organization culture and job satisfaction. European Congress of Psychology, Prague 3-6 July. Samad, S. (2006). The contribution of demographic variables: Job characteristics and job satisfaction on turnover intentions. Journal of International Management Studies, 1(1), 1-12. Sekaran, U. (1992). Research methods for business: A skill building approach. New York. John Wily & Sons. Sekaran, U. (2005). Research methods for business: A skill building approach. New York. John Wily & Sons. Shadur, M. A., Kienzle, R., & Rodwell, J. J. (1999). The relationship between organizational climate and employee perceptions of involvement. Group & Organization Management, 24(4), 479-503. Sharma, B. R., & Bhaskar, S. (1991). Determinants of job satisfaction among engineers in a public sector undertaking. Journal of Management, 20, 1-19. Shelly, G., Cashman, T., Vermaat, M., & Walker, T. (1999). Discovering computers 2000: Concepts for a connected world. Cambridge, MA: Course Technology. Silverthorne, C. (2004). The impact of organizational culture and person-organization fit on organizational commitment and job satisfaction in Taiwan. The Leadership and Organization Development, 25(7), 592-599. Steers, R., Porter, L., & Bigley, G. (1996). Motivation and leadership at work (6th ed). New York: McGraw-Hill. Sugianto, L.F., & Tojib, D. R. (2006). Modeling user satisfaction with an employee portal. International Journal of Business and Information, 1(2), 239-255. Sussan, D. A. P., & Recascino, D. A. (2006). The impact of e-mail utilizations on job satisfaction: The case study of multi locations. The Business Review Cambridge, 6(1), 24-30 Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks, CA: Sage. Taormina, R. J., & Lao, S. K. (2007). Measuring Chinese entrepreneurial motivation: Personality and environmental influences. International Journal of Entrepreneurial Behavior and Research, 13(4), 200-221. Testa, M. R. (1999). Satisfaction with organizational vision, job satisfaction and service efforts: an empirical investigation. Leadership & Organization Development Journal, 20(3), 154-161. Thompson, J. D. (1967). Organizations in action. New York: McGraw-Hill. Tietjen, M. A., & Myers, R. M. (1998). Motivation and job satisfaction. Management Decision, 36(4), 226-231. Von Krogh, G. (1998). Care in knowledge creation. California Management Review 40(3), 133-153. Wasserman, S., & Faust, K. (1994). Social network analysis: Methods and applications. Cambridge: Cambridge University Press. Weber, M. (1958). The Protestant ethic and the spirit of capitalism. NewYork: Scribner’s. Wellman, B. (1988). Structural analysis: From method and metaphor to theory and substance. In B. Wellman & S. D. Berkowitz (eds.), Social Structures: A Network Approach. Cambridge, UK: Cambridge University Press. Weiss, H. M. (2002). Deconstructing job satisfaction: Separating evaluations, beliefs and affective experiences. Human Resource Management Review, 12, 173-194. Yearout, S., Miles, G., & Richard Koonce, R. H. (2001). Multi-level vision. Training and Development, 55(3), 30-37. Zietlow, J., Hankin, J. A., & Seidner, A. G. (2007). Financial Management for Nonprofit Organizations. Hoboken, New Jersey: Wiley-Interscience. Zisman, M. D. (1978) Office automation: revolution or evolution? Sloan Management Review, 19, 1-16.