Keberkesanan Proses Pengurusan Pengetahuan Sektor Awam Melalui Sokongan Teknologi Maklumat dan Komunikasi (ICT)

Keberkesanan Proses Pengurusan Pengetahuan Sektor Awam Melalui Sokongan Teknologi Maklumat dan Komunikasi (ICT)

This study was conducted at the Hospital Melaka and Jabatan Kesihatan Negeri Melaka and agencies under it to represent the public sector in Malaysia. The study was implemented to evaluate the extent of knowledge management process that is practiced in the public sector and also the best method or ap...

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Main Author: Mohammad Hadil, Berahem
Format: Thesis
Language:eng
Published: 2010
Subjects:
HD28-70 Management
Industrial Management
Online Access:https://etd.uum.edu.my/3717/1/s608843.pdf
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id my-uum-etd.3717
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
advisor Mohtar, Shahimi
Abd Hadi, Zakaria
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Mohammad Hadil, Berahem
Keberkesanan Proses Pengurusan Pengetahuan Sektor Awam Melalui Sokongan Teknologi Maklumat dan Komunikasi (ICT)
description This study was conducted at the Hospital Melaka and Jabatan Kesihatan Negeri Melaka and agencies under it to represent the public sector in Malaysia. The study was implemented to evaluate the extent of knowledge management process that is practiced in the public sector and also the best method or approach that can be used to promote knowledge management as a best practice in realizing the organizational knowledge . This study examines the use of ICT support that involves the relationship between the three (3) critical success factors that are technology infrastructures, ICT systems and applications of users and users ICT training with the knowledge management process. A total of 350 questionnaires were distributed to the location of the study and 256 or 73.14% of the respondents was collected, comprising civil servants scheme management, clinical and clinical support. The data was analyzed using statistical research software that is the Statistical Package Social Science (SPSS) version 18.0. The findings showed that the effectiveness of knowledge management can help organizations carry out their daily duties in the public sector is at the level of 81.3% (n = 208). In view of the elements to ICT support in public sector organizations to develop and acquire knowledge effectively, the majority are agreed with the rate 93.8% (n = 240). To examine the relationship between support for the use of ICT and knowledge management processes Pearson correlation was used and showed the three critical success factors supporting the use of ICT has a significant relationship with knowledge management processes at the level of significance p = 0.05. To find the effect of the use of ICT support to knowledge management processes, multiple regression analysis conducted and found that only the technology infrastructure that can only affect the effectiveness of knowledge management processes of public sector organizations.
format Thesis
qualification_name masters
qualification_level Master's degree
author Mohammad Hadil, Berahem
author_facet Mohammad Hadil, Berahem
author_sort Mohammad Hadil, Berahem
title Keberkesanan Proses Pengurusan Pengetahuan Sektor Awam Melalui Sokongan Teknologi Maklumat dan Komunikasi (ICT)
title_short Keberkesanan Proses Pengurusan Pengetahuan Sektor Awam Melalui Sokongan Teknologi Maklumat dan Komunikasi (ICT)
title_full Keberkesanan Proses Pengurusan Pengetahuan Sektor Awam Melalui Sokongan Teknologi Maklumat dan Komunikasi (ICT)
title_fullStr Keberkesanan Proses Pengurusan Pengetahuan Sektor Awam Melalui Sokongan Teknologi Maklumat dan Komunikasi (ICT)
title_full_unstemmed Keberkesanan Proses Pengurusan Pengetahuan Sektor Awam Melalui Sokongan Teknologi Maklumat dan Komunikasi (ICT)
title_sort keberkesanan proses pengurusan pengetahuan sektor awam melalui sokongan teknologi maklumat dan komunikasi (ict)
granting_institution Universiti Utara Malaysia
granting_department College of Business (COB)
publishDate 2010
url https://etd.uum.edu.my/3717/1/s608843.pdf
_version_ 1747827632629612544
spelling my-uum-etd.37172014-02-05T06:54:18Z Keberkesanan Proses Pengurusan Pengetahuan Sektor Awam Melalui Sokongan Teknologi Maklumat dan Komunikasi (ICT) 2010 Mohammad Hadil, Berahem Mohtar, Shahimi Abd Hadi, Zakaria College of Business (COB) Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management This study was conducted at the Hospital Melaka and Jabatan Kesihatan Negeri Melaka and agencies under it to represent the public sector in Malaysia. The study was implemented to evaluate the extent of knowledge management process that is practiced in the public sector and also the best method or approach that can be used to promote knowledge management as a best practice in realizing the organizational knowledge . This study examines the use of ICT support that involves the relationship between the three (3) critical success factors that are technology infrastructures, ICT systems and applications of users and users ICT training with the knowledge management process. A total of 350 questionnaires were distributed to the location of the study and 256 or 73.14% of the respondents was collected, comprising civil servants scheme management, clinical and clinical support. The data was analyzed using statistical research software that is the Statistical Package Social Science (SPSS) version 18.0. The findings showed that the effectiveness of knowledge management can help organizations carry out their daily duties in the public sector is at the level of 81.3% (n = 208). In view of the elements to ICT support in public sector organizations to develop and acquire knowledge effectively, the majority are agreed with the rate 93.8% (n = 240). To examine the relationship between support for the use of ICT and knowledge management processes Pearson correlation was used and showed the three critical success factors supporting the use of ICT has a significant relationship with knowledge management processes at the level of significance p = 0.05. To find the effect of the use of ICT support to knowledge management processes, multiple regression analysis conducted and found that only the technology infrastructure that can only affect the effectiveness of knowledge management processes of public sector organizations. 2010 Thesis https://etd.uum.edu.my/3717/ https://etd.uum.edu.my/3717/1/s608843.pdf text eng validuser http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo= 0000768350 masters masters Universiti Utara Malaysia Abdul Manaf Bohari, (2006) (Penyelengaraan), ICT Dari Perspektif Profesional: Isu-isu Pengurusan dan Organisasi. Petaling Jaya: Pearson-Prentice Hall. 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