Job Demand, Social Support, and Work Stress Among Employees in A Shared Services Company

Job Demand, Social Support, and Work Stress Among Employees in A Shared Services Company

A survey on the job demand, social support and work stress was conducted in a shared services and outsourcing company. The objectives of the study was to study the contribution of job demand on work stress of employees from Shared Services and Outsourcing (SSO) company; to study the influence of soc...

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Main Author: Foo, Wen Shiou
Format: Thesis
Language:eng
Published: 2010
Subjects:
HF5548.7-5548.85 Industrial Psychology
Online Access:https://etd.uum.edu.my/3742/1/s800770.pdf
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id my-uum-etd.3742
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
advisor Subramaniam, Chandrakantan
topic HF5548.7-5548.85 Industrial Psychology
spellingShingle HF5548.7-5548.85 Industrial Psychology
Foo, Wen Shiou
Job Demand, Social Support, and Work Stress Among Employees in A Shared Services Company
description A survey on the job demand, social support and work stress was conducted in a shared services and outsourcing company. The objectives of the study was to study the contribution of job demand on work stress of employees from Shared Services and Outsourcing (SSO) company; to study the influence of social support on work stress of employees from SSO company; and to study the relationship between job demand, social support, and work stress of employees from SSO company. Based on the literature reviews a model of relationship was proposed to study the relationship between job demand, social support, and work stress. Sixty out of 140 contacted employees had responded. The correlation analysis indicated that there was a significant positive relationship between job demand and work stress. There was no relationship found in between social support and work stress. Regression analysis revealed that job demand was good predictor in the effect on work stress in this study while social support was not. Data analysis also indicated that higher job demand will increase the perceived level of work stress. On the other hand, social support in general did not influence the perceived level of work stress. Recommendations for workplace management were presented based on the findings of the study. The limitation of the study and suggestion for future research on work stress were also discussed.
format Thesis
qualification_name masters
qualification_level Master's degree
author Foo, Wen Shiou
author_facet Foo, Wen Shiou
author_sort Foo, Wen Shiou
title Job Demand, Social Support, and Work Stress Among Employees in A Shared Services Company
title_short Job Demand, Social Support, and Work Stress Among Employees in A Shared Services Company
title_full Job Demand, Social Support, and Work Stress Among Employees in A Shared Services Company
title_fullStr Job Demand, Social Support, and Work Stress Among Employees in A Shared Services Company
title_full_unstemmed Job Demand, Social Support, and Work Stress Among Employees in A Shared Services Company
title_sort job demand, social support, and work stress among employees in a shared services company
granting_institution Universiti Utara Malaysia
granting_department College of Business (COB)
publishDate 2010
url https://etd.uum.edu.my/3742/1/s800770.pdf
_version_ 1747827638226911232
spelling my-uum-etd.37422014-02-05T08:41:39Z Job Demand, Social Support, and Work Stress Among Employees in A Shared Services Company 2010 Foo, Wen Shiou Subramaniam, Chandrakantan College of Business (COB) Othman Yeop Abdullah Graduate School of Business HF5548.7-5548.85 Industrial Psychology A survey on the job demand, social support and work stress was conducted in a shared services and outsourcing company. The objectives of the study was to study the contribution of job demand on work stress of employees from Shared Services and Outsourcing (SSO) company; to study the influence of social support on work stress of employees from SSO company; and to study the relationship between job demand, social support, and work stress of employees from SSO company. Based on the literature reviews a model of relationship was proposed to study the relationship between job demand, social support, and work stress. Sixty out of 140 contacted employees had responded. The correlation analysis indicated that there was a significant positive relationship between job demand and work stress. There was no relationship found in between social support and work stress. Regression analysis revealed that job demand was good predictor in the effect on work stress in this study while social support was not. Data analysis also indicated that higher job demand will increase the perceived level of work stress. On the other hand, social support in general did not influence the perceived level of work stress. Recommendations for workplace management were presented based on the findings of the study. The limitation of the study and suggestion for future research on work stress were also discussed. 2010 Thesis https://etd.uum.edu.my/3742/ https://etd.uum.edu.my/3742/1/s800770.pdf text eng validuser http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000760045 masters masters Universiti Utara Malaysia AbuAlRub, R. F. (2004). Job stress, job performance, and social support among hospital nurses. Journal of Nursing Scholarship, 36, 73–78. Aziah, B. D., Rusli, B. N., Winn, T., Naing, L., & Tengku, M. A. (2004). Prevalence and risk factors of job strain among laboratory technicians in Hospital Universiti Sains Malaysia. Singapore Med J , 45 (4), 170-175. Blalock Jr, H. M. (1963). Correlated independent variables: The problem of multicollinearity. Social Forces, (62), 233- 238. Beehr, T. A., Bowling, N. A., & Bennett, M. M. (2010). Occupational stress and failures of social support: when helping hurts. 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