Kesan Perantara Kepuasan, Kepercayaan, dan Komitmen pada Hubungan Antara Kualiti Perkhidmatan dan Kesetiaan Pelanggan pada Bank Islam

This study seeks to examine and analyze the impact of service quality and customer loyalty on trust, satisfaction, and commitment to customers. Specifically, the objective of this study is to design a measurement tool for service quality in Islamic Banks. In addition, the pattern of interactions amo...

Full description

Saved in:
Bibliographic Details
Main Author: Parawansa, Dian Anggraece Sigit
Format: Thesis
Language:eng
eng
Published: 2013
Subjects:
Online Access:https://etd.uum.edu.my/3790/1/s91021.pdf
https://etd.uum.edu.my/3790/7/s91021.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!

Similar Items