Model Hubungan Amalan Pengurusan Kualiti, Kepuasan Kakitangan, Kepuasan Pelanggan dan Pencapaian Perpustakaan Akademik di Malaysia
Quality management practices such as ISO 9000, PKM, MBNQA and BSC are recognized as a primary quality practices in an organization to achieve a setting goal. As a social institution, organization consists of four main interrelated components; human, action, technology and environment which in the e...
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Main Author: | Che Azlan, Taib |
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Format: | Thesis |
Language: | eng |
Published: |
2010
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Subjects: | |
Online Access: | https://etd.uum.edu.my/3854/1/s90535.pdf |
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