A Requirement Model For WAP-Based Mobile Banking Services In Malaysia

Mobile banking has emerged as a wireless service delivery channel in order to create added value for customers' banking transactions. Previous studies indicate that factors contributing to the adoption of mobile banking are related to convenience, access to the service regardless of time and...

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Bibliographic Details
Main Author: Rawashdeh, Rami Obedallah Radi
Format: Thesis
Language:eng
eng
Published: 2008
Subjects:
Online Access:https://etd.uum.edu.my/391/1/Rami_Obedallah_Radi_Rawashdeh.pdf
https://etd.uum.edu.my/391/2/Rami_Obedallah_Radi_Rawashdeh.pdf
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Summary:Mobile banking has emerged as a wireless service delivery channel in order to create added value for customers' banking transactions. Previous studies indicate that factors contributing to the adoption of mobile banking are related to convenience, access to the service regardless of time and place, privacy and savings in time and effort. This study proposes a WAP-based application that can be used to provide banking services anytime anywhere while protecting the customers' security. Implementing this model will return in many benefit for both banking institutions and their customers at the same time.