A Local Governance Framework : Analysis of Political and Social Accountability

The overview of this study is mainly focusing on the political and social accountability in local government. There is five main objectives were develop, (1) to evaluate general perspective towards Ipoh City Council (2) to identify Ipoh City Councils‟ role in involving the community in the programs...

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Main Author:	Haliza, Ahmad
Format:	Thesis
Language:	eng eng
Published:	2014
Subjects:	JS Local government Municipal government
Online Access:	https://etd.uum.edu.my/4024/1/s812450.pdf https://etd.uum.edu.my/4024/6/s812450_abstract.pdf
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id	my-uum-etd.4024
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Md Zan, Zainal Abdul Manaf, Halimah
topic	JS Local government Municipal government
spellingShingle	JS Local government Municipal government Haliza, Ahmad A Local Governance Framework : Analysis of Political and Social Accountability
description	The overview of this study is mainly focusing on the political and social accountability in local government. There is five main objectives were develop, (1) to evaluate general perspective towards Ipoh City Council (2) to identify Ipoh City Councils‟ role in involving the community in the programs (3) to evaluate Ipoh City Councils‟ services (4) to assess Ipoh City Councils‟ infrastructure arrangement and (5) to identify the best way to appoint the Councilors of Ipoh City Council. Ipoh City Council accountability evaluated in five (5) key areas which is general perspective, program, service, infrastructure and councilor. The data for this research were collected from two sources, namely primary sources and secondary sources. The quantitative technique using structured questionnaire was used in this study to solicit responses from respondents. This study involved two group of respondent consists of clients who deal with local government administration and local government management employee. A total of 150 employee and 150 client around Ipoh City Council were selected as respondents of this study. The methodology in this study implies the method of descriptive statistic involved frequency, percentage and mean. Based on the analysis, it was found that most of both employee and client are satisfied with local government performance to serve communities. Analysis shows positive feedback about how local government manage complaint, satisfied with the development and services and highly agree to implement electoral system for councilors and given training for them. However, some client show that they unsure about local government financial planning system, program conducted by local government, monitoring of infrastructure and either election of councilors transparent or otherwise. Through the results obtained, several recommendations were introduced to improve accountability mechanism at local government level in the future.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Haliza, Ahmad
author_facet	Haliza, Ahmad
author_sort	Haliza, Ahmad
title	A Local Governance Framework : Analysis of Political and Social Accountability
title_short	A Local Governance Framework : Analysis of Political and Social Accountability
title_full	A Local Governance Framework : Analysis of Political and Social Accountability
title_fullStr	A Local Governance Framework : Analysis of Political and Social Accountability
title_full_unstemmed	A Local Governance Framework : Analysis of Political and Social Accountability
title_sort	local governance framework : analysis of political and social accountability
granting_institution	Universiti Utara Malaysia
granting_department	Ghazali Shafie Graduate School of Government
publishDate	2014
url	https://etd.uum.edu.my/4024/1/s812450.pdf https://etd.uum.edu.my/4024/6/s812450_abstract.pdf
_version_	1747827665821237248
spelling	my-uum-etd.40242022-05-23T01:21:55Z A Local Governance Framework : Analysis of Political and Social Accountability 2014-06 Haliza, Ahmad Md Zan, Zainal Abdul Manaf, Halimah Ghazali Shafie Graduate School of Government Ghazali Shafie Graduate School of Government JS Local government Municipal government The overview of this study is mainly focusing on the political and social accountability in local government. There is five main objectives were develop, (1) to evaluate general perspective towards Ipoh City Council (2) to identify Ipoh City Councils‟ role in involving the community in the programs (3) to evaluate Ipoh City Councils‟ services (4) to assess Ipoh City Councils‟ infrastructure arrangement and (5) to identify the best way to appoint the Councilors of Ipoh City Council. Ipoh City Council accountability evaluated in five (5) key areas which is general perspective, program, service, infrastructure and councilor. The data for this research were collected from two sources, namely primary sources and secondary sources. The quantitative technique using structured questionnaire was used in this study to solicit responses from respondents. This study involved two group of respondent consists of clients who deal with local government administration and local government management employee. A total of 150 employee and 150 client around Ipoh City Council were selected as respondents of this study. The methodology in this study implies the method of descriptive statistic involved frequency, percentage and mean. Based on the analysis, it was found that most of both employee and client are satisfied with local government performance to serve communities. Analysis shows positive feedback about how local government manage complaint, satisfied with the development and services and highly agree to implement electoral system for councilors and given training for them. However, some client show that they unsure about local government financial planning system, program conducted by local government, monitoring of infrastructure and either election of councilors transparent or otherwise. Through the results obtained, several recommendations were introduced to improve accountability mechanism at local government level in the future. 2014-06 Thesis https://etd.uum.edu.my/4024/ https://etd.uum.edu.my/4024/1/s812450.pdf text eng public https://etd.uum.edu.my/4024/6/s812450_abstract.pdf text eng public other masters Universiti Utara Malaysia Ackerman, J. M. (2004). Social Accountability for the Public Sector: A Conceptual Discussion. Draft paper prepared for the World Bank. Alzaza, N. S. & Yaakub, A. R. (2011). Student‟s Mobile Information Prototype for the Higher Education Environment. American Journal of Economics and Business Administration, 3(1), 81-86. Andrew, D. P. S., Pedersen, P. M. & McEvoy, C. D. (2011). 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A Local Governance Framework : Analysis of Political and Social Accountability

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