The Relationship Between Work Engagement, Perceived Organizational Support and Organizational Citizenship Behaviour in Zun Utara Industry Sdn. Bhd.

The Relationship Between Work Engagement, Perceived Organizational Support and Organizational Citizenship Behaviour in Zun Utara Industry Sdn. Bhd.

The purpose of this study is to identify the correlation between work engagement and perceived organizational support (POS) towards organizational citizenship behavior (OCB) at Zun Utara Industry Sdn. Bhd. The study arises from the need to know the factors that can affect the OCB. This study is uti...

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Main Author: Chan, Say Yeu
Format: Thesis
Language:eng
eng
Published: 2014
Subjects:
TS155-194 Production management
Operations management
HD58.7 Organizational Behavior.
Online Access:https://etd.uum.edu.my/4046/1/s810153.pdf
https://etd.uum.edu.my/4046/2/s810153_abstract.pdf
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id my-uum-etd.4046
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Mat, Norazuwa
topic TS155-194 Production management
Operations management
HD58.7 Organizational Behavior.
spellingShingle TS155-194 Production management
Operations management
HD58.7 Organizational Behavior.
Chan, Say Yeu
The Relationship Between Work Engagement, Perceived Organizational Support and Organizational Citizenship Behaviour in Zun Utara Industry Sdn. Bhd.
description The purpose of this study is to identify the correlation between work engagement and perceived organizational support (POS) towards organizational citizenship behavior (OCB) at Zun Utara Industry Sdn. Bhd. The study arises from the need to know the factors that can affect the OCB. This study is utilizing the quantitative approach and data collection was solely on questionnaire. The sampling of data collection is based on Zun Utara Industry Sdn. Bhd., the manufacturer of chest freezer and bottle cooler. Work engagement was measured with 10-items. POS was measured with 8-items. OCB was measured with 10-items. All dimensions were measured with Five Point Likert Scale. A total of 80 sets pre-printed questionnaires was distributed, 76 sets questionnaires were returned and valid to process. The data was analyzed by using Statistical Package for Social Science (SPSS) version 19.0. Technique of data analysis used in this study including frequency analysis, descriptive analysis and reliability analysis. The Pearson Correlation was applied to test the hypotheses developed and investigate the correlation between independent variables and dependent variable. Besides, multiple regression analysis is conducted to analyze the relationship between independent variables and dependent variable. From the research finding, it provides better understanding of the factor influence the OCB in manufacturing sector. The findings revealed that work engagement was statistically and significantly affect to OCB. Some of the recommendations for future research have been provided for improvement
format Thesis
qualification_name masters
qualification_level Master's degree
author Chan, Say Yeu
author_facet Chan, Say Yeu
author_sort Chan, Say Yeu
title The Relationship Between Work Engagement, Perceived Organizational Support and Organizational Citizenship Behaviour in Zun Utara Industry Sdn. Bhd.
title_short The Relationship Between Work Engagement, Perceived Organizational Support and Organizational Citizenship Behaviour in Zun Utara Industry Sdn. Bhd.
title_full The Relationship Between Work Engagement, Perceived Organizational Support and Organizational Citizenship Behaviour in Zun Utara Industry Sdn. Bhd.
title_fullStr The Relationship Between Work Engagement, Perceived Organizational Support and Organizational Citizenship Behaviour in Zun Utara Industry Sdn. Bhd.
title_full_unstemmed The Relationship Between Work Engagement, Perceived Organizational Support and Organizational Citizenship Behaviour in Zun Utara Industry Sdn. Bhd.
title_sort relationship between work engagement, perceived organizational support and organizational citizenship behaviour in zun utara industry sdn. bhd.
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2014
url https://etd.uum.edu.my/4046/1/s810153.pdf
https://etd.uum.edu.my/4046/2/s810153_abstract.pdf
_version_ 1747827670382542848
spelling my-uum-etd.40462022-05-18T01:41:52Z The Relationship Between Work Engagement, Perceived Organizational Support and Organizational Citizenship Behaviour in Zun Utara Industry Sdn. Bhd. 2014-06 Chan, Say Yeu Mat, Norazuwa Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business TS155-194 Production management. Operations management HD58.7 Organizational Behavior. The purpose of this study is to identify the correlation between work engagement and perceived organizational support (POS) towards organizational citizenship behavior (OCB) at Zun Utara Industry Sdn. Bhd. The study arises from the need to know the factors that can affect the OCB. This study is utilizing the quantitative approach and data collection was solely on questionnaire. The sampling of data collection is based on Zun Utara Industry Sdn. Bhd., the manufacturer of chest freezer and bottle cooler. Work engagement was measured with 10-items. POS was measured with 8-items. OCB was measured with 10-items. All dimensions were measured with Five Point Likert Scale. A total of 80 sets pre-printed questionnaires was distributed, 76 sets questionnaires were returned and valid to process. The data was analyzed by using Statistical Package for Social Science (SPSS) version 19.0. Technique of data analysis used in this study including frequency analysis, descriptive analysis and reliability analysis. The Pearson Correlation was applied to test the hypotheses developed and investigate the correlation between independent variables and dependent variable. Besides, multiple regression analysis is conducted to analyze the relationship between independent variables and dependent variable. From the research finding, it provides better understanding of the factor influence the OCB in manufacturing sector. The findings revealed that work engagement was statistically and significantly affect to OCB. Some of the recommendations for future research have been provided for improvement 2014-06 Thesis https://etd.uum.edu.my/4046/ https://etd.uum.edu.my/4046/1/s810153.pdf text eng public https://etd.uum.edu.my/4046/2/s810153_abstract.pdf text eng public masters masters Universiti Utara Malaysia Abdallah, M.E. (2012). Perceived organizational justice & work-related attitudes: a study of Saudi employees. World Journal of Entrepreneurship Management & Sustainable Development, 8(1), 71-88. Retrieved March 22, 2013, from http://www.emeraldinsight.com.eserv.uum.edu.my/journals.htm ?issn=20425961&volume=8&issue=1&articleid=17024899&show=html Alexandra, B.T. (2012).Perfectionism, self-efficacy & OCB: the moderating role of gender. Personal Review, 41(5), 590- 608. Retrieved March 27, 2013, from http://www.emerald insight.com.eserv.uum.edu.my/journals.htm?issn=00483486&volume=41&issue=5&articleid=17042740&show=html. Alhyasat, K.M.K. (2012). 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