Pengaruh kepuasan kerja terhadap prestasi kerja : Satu kajian ke atas ejen penghantaran di Kompleks Kastam Bukit Kayu Hitam

Pengaruh kepuasan kerja terhadap prestasi kerja : Satu kajian ke atas ejen penghantaran di Kompleks Kastam Bukit Kayu Hitam

This study evaluated the level of job satisfaction and job performance among employees in the forwarding agent at Customs Bukit Kayu Hitam, Kedah. This study also want to evaluate the relationship between the dimensions of job satisfaction and job performance as well as identifying important dimensi...

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Main Author: Aznira, Zakaria
Format: Thesis
Language:eng
eng
Published: 2014
Subjects:
HF5549-5549.5 Personnel Management
Employment
Online Access:https://etd.uum.edu.my/4048/1/s813287.pdf
https://etd.uum.edu.my/4048/2/s813287_abstract.pdf
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id my-uum-etd.4048
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Aziz, Zulkufli
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Aznira, Zakaria
Pengaruh kepuasan kerja terhadap prestasi kerja : Satu kajian ke atas ejen penghantaran di Kompleks Kastam Bukit Kayu Hitam
description This study evaluated the level of job satisfaction and job performance among employees in the forwarding agent at Customs Bukit Kayu Hitam, Kedah. This study also want to evaluate the relationship between the dimensions of job satisfaction and job performance as well as identifying important dimensions that influence their job satisfaction. Respondents in this study comprised of 80 forwarding agents are working in Bukit Kayu Hitam Customs, which represents nearly 38 logistics companies in the vicinity. The data was analyzed using the software " Statistical Packages for Social Science " version 20.0 . The data were collected through the distribution of questionnaires and survey tool based Job Descriptive Index ( JDI ) was used. Descriptive analysis techniques used to evaluate the performance of job satisfaction based on the demographics of the respondents. While the inferential analysis ANOVA, Pearson correlation and multiple regression was used to test hypotheses formed. The results showed that there was no difference between the performance of the work based on demographic factors. In addition, there was also a significant relationship between the dimensions of job satisfaction on job performance. The study also found that job satisfaction influence job performance by 47.1 %. In conclusion, this study found that the dimensions of job satisfaction can influence job performance among forwarding agents.
format Thesis
qualification_name masters
qualification_level Master's degree
author Aznira, Zakaria
author_facet Aznira, Zakaria
author_sort Aznira, Zakaria
title Pengaruh kepuasan kerja terhadap prestasi kerja : Satu kajian ke atas ejen penghantaran di Kompleks Kastam Bukit Kayu Hitam
title_short Pengaruh kepuasan kerja terhadap prestasi kerja : Satu kajian ke atas ejen penghantaran di Kompleks Kastam Bukit Kayu Hitam
title_full Pengaruh kepuasan kerja terhadap prestasi kerja : Satu kajian ke atas ejen penghantaran di Kompleks Kastam Bukit Kayu Hitam
title_fullStr Pengaruh kepuasan kerja terhadap prestasi kerja : Satu kajian ke atas ejen penghantaran di Kompleks Kastam Bukit Kayu Hitam
title_full_unstemmed Pengaruh kepuasan kerja terhadap prestasi kerja : Satu kajian ke atas ejen penghantaran di Kompleks Kastam Bukit Kayu Hitam
title_sort pengaruh kepuasan kerja terhadap prestasi kerja : satu kajian ke atas ejen penghantaran di kompleks kastam bukit kayu hitam
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2014
url https://etd.uum.edu.my/4048/1/s813287.pdf
https://etd.uum.edu.my/4048/2/s813287_abstract.pdf
_version_ 1747827670897393664
spelling my-uum-etd.40482021-04-05T01:26:39Z Pengaruh kepuasan kerja terhadap prestasi kerja : Satu kajian ke atas ejen penghantaran di Kompleks Kastam Bukit Kayu Hitam 2014 Aznira, Zakaria Aziz, Zulkufli Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment This study evaluated the level of job satisfaction and job performance among employees in the forwarding agent at Customs Bukit Kayu Hitam, Kedah. This study also want to evaluate the relationship between the dimensions of job satisfaction and job performance as well as identifying important dimensions that influence their job satisfaction. Respondents in this study comprised of 80 forwarding agents are working in Bukit Kayu Hitam Customs, which represents nearly 38 logistics companies in the vicinity. The data was analyzed using the software " Statistical Packages for Social Science " version 20.0 . The data were collected through the distribution of questionnaires and survey tool based Job Descriptive Index ( JDI ) was used. Descriptive analysis techniques used to evaluate the performance of job satisfaction based on the demographics of the respondents. While the inferential analysis ANOVA, Pearson correlation and multiple regression was used to test hypotheses formed. The results showed that there was no difference between the performance of the work based on demographic factors. In addition, there was also a significant relationship between the dimensions of job satisfaction on job performance. The study also found that job satisfaction influence job performance by 47.1 %. In conclusion, this study found that the dimensions of job satisfaction can influence job performance among forwarding agents. 2014 Thesis https://etd.uum.edu.my/4048/ https://etd.uum.edu.my/4048/1/s813287.pdf text eng public https://etd.uum.edu.my/4048/2/s813287_abstract.pdf text eng public masters masters Universiti Utara Malaysia Ashfaq Ahmed & Muhammad Ramzan. (2013). Effect of job stress on employees job performance a study on banking sector of Pakistan. Journal of Business and Management, 11(6), 61-68. Aziri, B. (2011). Job satisfaction: A literature review. Management Research and Practice, 3(4), 77-86. Azizi Ahmad Sarkawi. (2009). Hubungan antara Faktor Motivasi Intrinsik dan Ekstrinsik Dengan Prestasi Kerja: Kajian Di Kalangan Pegawai Tentera Laut Di Raja Malaysia. Unpublished Master Thesis. Universiti Utara Malaysia, Sintok, Kedah. Behling, O., Labovitz, G., & Kosmo, R. (1968) The Herzberg controversy: A critical reappraisal. Academic of Management Journal, 11(1), 99-108. 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