Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah

Nowadays, the cost of living is increasing and most of the banking system has a strict procedure of financing. Both of these factors lead to the introduction of Ar-Rahnu in the financing field in Malaysia as one of the alternative ways for lower income group to borrow money quickly and easily withou...

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Main Author:	Nadiah Nabilah, Baharum
Format:	Thesis
Language:	eng eng
Published:	2014
Subjects:	HF5415.33 Consumer Behavior.
Online Access:	https://etd.uum.edu.my/4057/1/s814442.pdf https://etd.uum.edu.my/4057/2/s814442_abstract.pdf
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id	my-uum-etd.4057
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Maamor, Selamah
topic	HF5415.33 Consumer Behavior.
spellingShingle	HF5415.33 Consumer Behavior. Nadiah Nabilah, Baharum Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah
description	Nowadays, the cost of living is increasing and most of the banking system has a strict procedure of financing. Both of these factors lead to the introduction of Ar-Rahnu in the financing field in Malaysia as one of the alternative ways for lower income group to borrow money quickly and easily without bear any higher cost of profit rate. This study aims to inspect the customer’s intention to use Ar-Rahnu @ POS in the state of Kedah since it is a new service provided by Malaysia Post Office. A survey comprised of 200 respondents was carried out. In addition, the use of syariah view, attitude, pricing and customer service as the factors will helps the researcher to find out the most factors that influence factor customer’s intention to use Ar-Rahnu @ POS. A structured question was designed where the data was analyzed by using t-test, ANOVA, correlation and multi regression analysis. Results show that syariah view, attitude, pricing and customer service are significantly important determinants to predict customer’s intention to use Ar-Rahnu @ POS. The result from multiple regression shows that the most influencing factor is a customer service. Recommendation for the future research is security and confidentiality can be used as one of the determinants to predict customer’s intention to use Ar-Rahnu @ POS. In conclusion, this study is useful for the Post Office to planning better Ar-Rahnu service for their customers in order to attract more customers to use their service.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Nadiah Nabilah, Baharum
author_facet	Nadiah Nabilah, Baharum
author_sort	Nadiah Nabilah, Baharum
title	Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah
title_short	Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah
title_full	Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah
title_fullStr	Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah
title_full_unstemmed	Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah
title_sort	factors of customer's intention to use ar-rahnu at post office: a case study in kedah
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2014
url	https://etd.uum.edu.my/4057/1/s814442.pdf https://etd.uum.edu.my/4057/2/s814442_abstract.pdf
_version_	1747827672432508928
spelling	my-uum-etd.40572022-08-03T02:03:48Z Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah 2014 Nadiah Nabilah, Baharum Maamor, Selamah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5415.33 Consumer Behavior. Nowadays, the cost of living is increasing and most of the banking system has a strict procedure of financing. Both of these factors lead to the introduction of Ar-Rahnu in the financing field in Malaysia as one of the alternative ways for lower income group to borrow money quickly and easily without bear any higher cost of profit rate. This study aims to inspect the customer’s intention to use Ar-Rahnu @ POS in the state of Kedah since it is a new service provided by Malaysia Post Office. A survey comprised of 200 respondents was carried out. In addition, the use of syariah view, attitude, pricing and customer service as the factors will helps the researcher to find out the most factors that influence factor customer’s intention to use Ar-Rahnu @ POS. A structured question was designed where the data was analyzed by using t-test, ANOVA, correlation and multi regression analysis. Results show that syariah view, attitude, pricing and customer service are significantly important determinants to predict customer’s intention to use Ar-Rahnu @ POS. The result from multiple regression shows that the most influencing factor is a customer service. Recommendation for the future research is security and confidentiality can be used as one of the determinants to predict customer’s intention to use Ar-Rahnu @ POS. In conclusion, this study is useful for the Post Office to planning better Ar-Rahnu service for their customers in order to attract more customers to use their service. 2014 Thesis https://etd.uum.edu.my/4057/ https://etd.uum.edu.my/4057/1/s814442.pdf text eng public https://etd.uum.edu.my/4057/2/s814442_abstract.pdf text eng public masters masters Universiti Utara Malaysia Al-Quran Translation. Abdullah, N.I. and Dusuki, A.W. (2006). “Customers’ perceptions of Islamic hire-purchase facility in Malaysia: an empirical analysis”, IIUM Journal of Economics and Management, Vol. 14 No. 2, pp. 177-204. Abdulla, M., and Shaw, D. (1999). Personal factors and organizational commitment: Main and interactive effects in the United Arab Emirates, Journal of Managerial Issues, 6(2): 77-93. Ahn, N., J.F. Jimeno and A. Ugidos (2004). “Mondays in the sun: Unemployment, time use and consumption patterns in Spain”, in Hamermesh and Pfann (eds) Time Use in Economics, Amsterdam: Elsevier, forthcoming. 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Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah

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