Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah
Nowadays, the cost of living is increasing and most of the banking system has a strict procedure of financing. Both of these factors lead to the introduction of Ar-Rahnu in the financing field in Malaysia as one of the alternative ways for lower income group to borrow money quickly and easily withou...
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HF5415.33 Consumer Behavior. Nadiah Nabilah, Baharum Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah |
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Nowadays, the cost of living is increasing and most of the banking system has a strict procedure of financing. Both of these factors lead to the introduction of Ar-Rahnu in the financing field in Malaysia as one of the alternative ways for lower income group to borrow money quickly and easily without bear any higher cost of profit rate. This study aims to inspect the customer’s intention to use Ar-Rahnu @ POS in the state of Kedah since it is a new service provided by Malaysia Post Office. A survey comprised of 200 respondents was carried out. In addition, the use of syariah view, attitude, pricing and customer service as the factors will helps the researcher to find out the most factors that influence factor customer’s intention to use Ar-Rahnu @ POS. A structured question was designed where the data was analyzed by using t-test, ANOVA, correlation and multi regression analysis. Results show that syariah view, attitude, pricing and customer service are significantly important determinants to predict customer’s intention to use Ar-Rahnu @ POS. The result from multiple regression shows that the most influencing factor is a customer service. Recommendation for the future research is security and confidentiality can be used as one of the determinants to predict customer’s intention to use Ar-Rahnu @ POS. In conclusion, this study is useful for the Post Office to planning better Ar-Rahnu service for their customers in order to attract more customers to use their service. |
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Nadiah Nabilah, Baharum |
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Nadiah Nabilah, Baharum |
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Nadiah Nabilah, Baharum |
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Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah |
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Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah |
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Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah |
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Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah |
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Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah |
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factors of customer's intention to use ar-rahnu at post office: a case study in kedah |
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Universiti Utara Malaysia |
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Othman Yeop Abdullah Graduate School of Business |
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2014 |
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https://etd.uum.edu.my/4057/1/s814442.pdf https://etd.uum.edu.my/4057/2/s814442_abstract.pdf |
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my-uum-etd.40572022-08-03T02:03:48Z Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah 2014 Nadiah Nabilah, Baharum Maamor, Selamah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5415.33 Consumer Behavior. Nowadays, the cost of living is increasing and most of the banking system has a strict procedure of financing. Both of these factors lead to the introduction of Ar-Rahnu in the financing field in Malaysia as one of the alternative ways for lower income group to borrow money quickly and easily without bear any higher cost of profit rate. This study aims to inspect the customer’s intention to use Ar-Rahnu @ POS in the state of Kedah since it is a new service provided by Malaysia Post Office. A survey comprised of 200 respondents was carried out. In addition, the use of syariah view, attitude, pricing and customer service as the factors will helps the researcher to find out the most factors that influence factor customer’s intention to use Ar-Rahnu @ POS. A structured question was designed where the data was analyzed by using t-test, ANOVA, correlation and multi regression analysis. Results show that syariah view, attitude, pricing and customer service are significantly important determinants to predict customer’s intention to use Ar-Rahnu @ POS. The result from multiple regression shows that the most influencing factor is a customer service. Recommendation for the future research is security and confidentiality can be used as one of the determinants to predict customer’s intention to use Ar-Rahnu @ POS. In conclusion, this study is useful for the Post Office to planning better Ar-Rahnu service for their customers in order to attract more customers to use their service. 2014 Thesis https://etd.uum.edu.my/4057/ https://etd.uum.edu.my/4057/1/s814442.pdf text eng public https://etd.uum.edu.my/4057/2/s814442_abstract.pdf text eng public masters masters Universiti Utara Malaysia Al-Quran Translation. Abdullah, N.I. and Dusuki, A.W. (2006). “Customers’ perceptions of Islamic hire-purchase facility in Malaysia: an empirical analysis”, IIUM Journal of Economics and Management, Vol. 14 No. 2, pp. 177-204. Abdulla, M., and Shaw, D. (1999). Personal factors and organizational commitment: Main and interactive effects in the United Arab Emirates, Journal of Managerial Issues, 6(2): 77-93. Ahn, N., J.F. Jimeno and A. Ugidos (2004). “Mondays in the sun: Unemployment, time use and consumption patterns in Spain”, in Hamermesh and Pfann (eds) Time Use in Economics, Amsterdam: Elsevier, forthcoming. 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