Factors Affecting the Customer Loyalty In Islamic Banking in Riau.

One hundred questionnaires, which were considered as complete, acceptable and usable were received from the customers of two Islamic banks to the area of Pekanbaru, Riau, Indonesia. Questionnaire was designed to examine factors affecting the customer loyalty in Islamic banking. More over, this study...

Full description

Saved in:

Bibliographic Details
Main Author:	Boy Syamsul, Bakhiri
Format:	Thesis
Language:	eng eng
Published:	2006
Subjects:	HF5601-5689 Accounting
Online Access:	https://etd.uum.edu.my/41/1/boy_syamsul_bakhri.pdf https://etd.uum.edu.my/41/2/boy_syamsul_bakhri.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.41
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HF5601-5689 Accounting
spellingShingle	HF5601-5689 Accounting Boy Syamsul, Bakhiri Factors Affecting the Customer Loyalty In Islamic Banking in Riau.
description	One hundred questionnaires, which were considered as complete, acceptable and usable were received from the customers of two Islamic banks to the area of Pekanbaru, Riau, Indonesia. Questionnaire was designed to examine factors affecting the customer loyalty in Islamic banking. More over, this study was also designed to examine the customer's knowledge in Islamic banking and the factors considered in the process of selecting an Islamic bank by demographic group and socio characteristics. The data were analyzed by using SPSS programmed. Chi-square test and One-way ANOVA was applied in order to determine the significant relationship for two hypotheses. The findings revealed that knowledge in Islamic banking and bank selection criteria are significantly related to loyalty in Islamic banking. Besides all these analysis percentage and frequency distribution were also used to analyze the respondent preference.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Boy Syamsul, Bakhiri
author_facet	Boy Syamsul, Bakhiri
author_sort	Boy Syamsul, Bakhiri
title	Factors Affecting the Customer Loyalty In Islamic Banking in Riau.
title_short	Factors Affecting the Customer Loyalty In Islamic Banking in Riau.
title_full	Factors Affecting the Customer Loyalty In Islamic Banking in Riau.
title_fullStr	Factors Affecting the Customer Loyalty In Islamic Banking in Riau.
title_full_unstemmed	Factors Affecting the Customer Loyalty In Islamic Banking in Riau.
title_sort	factors affecting the customer loyalty in islamic banking in riau.
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2006
url	https://etd.uum.edu.my/41/1/boy_syamsul_bakhri.pdf https://etd.uum.edu.my/41/2/boy_syamsul_bakhri.pdf
_version_	1747826832797859840
spelling	my-uum-etd.412013-07-24T12:05:25Z Factors Affecting the Customer Loyalty In Islamic Banking in Riau. 2006 Boy Syamsul, Bakhiri College of Business (COB) Faculty of Business Management HF5601-5689 Accounting One hundred questionnaires, which were considered as complete, acceptable and usable were received from the customers of two Islamic banks to the area of Pekanbaru, Riau, Indonesia. Questionnaire was designed to examine factors affecting the customer loyalty in Islamic banking. More over, this study was also designed to examine the customer's knowledge in Islamic banking and the factors considered in the process of selecting an Islamic bank by demographic group and socio characteristics. The data were analyzed by using SPSS programmed. Chi-square test and One-way ANOVA was applied in order to determine the significant relationship for two hypotheses. The findings revealed that knowledge in Islamic banking and bank selection criteria are significantly related to loyalty in Islamic banking. Besides all these analysis percentage and frequency distribution were also used to analyze the respondent preference. 2006 Thesis https://etd.uum.edu.my/41/ https://etd.uum.edu.my/41/1/boy_syamsul_bakhri.pdf application/pdf eng validuser https://etd.uum.edu.my/41/2/boy_syamsul_bakhri.pdf application/pdf eng public masters masters Universiti Utara Malaysia Antonio, Muhammad S. (2001), Bank Syariah dari Teori ke Prakik, Gema Lnsani, Jakarta. Bank Indonesia (2002), Cetak Biru Pengembangan Perbankan Syariah Indonesia, Jakarta. Bank Indonesia (2005), Perkembangan Perbankan Syariah Indonesia 2005, Jakarta. Cavana, Robert Y., Delahaye, Brian L., Sekaran, Uma (2001), Applied Business Research: Qualitative and Quantitative Methods, John Wiley & Sons Australia Ltd. Driscoll, J. (1999), Bank Wars: episode 2. The Branches Strike Back, Bank Marketing, Vol.31 No.12, pp.22-30.. Erol, C., El-Bdour, R. (1989), Attitudes, Behaviour and Patronage Factors of Bank Customers Towards Islamic Banks, International Journal of Banking Marketing, Vol.7 No.6, pp.31-9. Erol, C., Kaynak, E., El-Bdour, R. (1990), Conventional and Islamic Bank: Patronage Behaviour of Jordanian Customers, International Journal of Bank Marketing, Vol. 8 No.5, pp.25-35. Fifts R.L. (1975), Predictors of Usage Rates for Selected Commercial Bank Services: a Cross-Sectional Approach Utilizing Socioeconomic, Demographic and Attitudinal Variables, University of Alabama., unpublished doctoral dissertation. Gerrard, Philip and Cunningham, J. Barton (1997), Islamic Banking: a Study in Singapore, International Journal of Bank Marketing, Vol. 15, No.6, pp. 204-216. Haron, S., Ahmad, N. and Planisek, S. (1994), Bank Patronage Factors of Muslim and Non-Muslim Customers, International Journal of Bank Marketing, Vol.12, No.1, pp.32-40. Haron, Sudin, and Shanmugam, Bala (1997), Islamic Banking System: Concepts & Applications, Pelanduk Publications (M) Sdn Bhd, Selangor DE, Malaysia. Hegazi, I.A. (1995), An Empirical Comparative Study Between Islamic and Conventional Banks' Selection Criteria in Egypt, International Journal of Contemporaiy Management, Vol. 5 No.3, pp.46-61.. Holstius, K., Kaynak, E. (1995), Retail Banking in Nordic Countries: the Case of Finland, International Journal of Bank Marketing, Vol. 13 No.8, pp.10-20.. Javalgi, R.G., Armaco, R.L., Hosseini, J.C. (1989), Using the Analytical Hierarchy Process for Bank Management: Analysis of Consumer Bank Selection Decisions, Journal of Business Research, Vol. 19 pp.33-49. Karim, Adiwarman A. (2002), Bank Islam Analisis Fiqih dan Keuangan, RajaGrafindo Persada, Jakarta. Kaufman, G.G. (1967), A Survey of Business Firms and Households View of a Commercial Bank, Appleton, University of Wisconsin, Madison, WI., Report to the Federal Reserve Bank of Chicago, . Kazeh, K., Decker, W. (1993), How Customers Choose Banks, Journal of Retail Banking, Vol. XIV No.4, pp.92-3.. Khan, Shahrukh R (1987), Profit and Loss Sharing: an Islamic Experiment in Finance and Banking, Oxford University Press, UK. Laroche, M., Rosenblatt, J.A., Manning, T.(1986, "Services Used and Factors Considered Important in Selecting a Bank: an Investigation Across Diverse Demographic Segments", International Journal of Bank Marketing, Vol.4 No.1, pp.35-55. Lewis M., and Algoud L., (2001), Islamic Banking, Edward Elgar Publishing, Cheltenham, UK. Mason, J.B., Mayer, M.L. (1974), Differences Between High-and-Low-Income Savings and Checking Account Customers, The Magazine of Bank Administration, Vol. 65 pp.48-52.. Metawa, S., Almossawi, M. (1998), Banking Behavior of Islamic Bank Customers: Perspectives and Implications, International Journal of Bank Marketing, Vol. 16 No.7, pp.299-313.. Mylonakis, J., Malliaris, P., Siomkos, G. (1998), Marketing-Driven Factors Influencing Savers in the Hellenic Bank Market, Journal of Applied Business Research, Vol. 14 No.2, pp.109-16. Naser, K., Ahmad, J., and Al-Khatib, K. [1999], Islamic Banking: a Study of Customer Satisfaction and Preferences in Jordan, International Journal of Bank Marketing 17, No. 3, 135 - 147. Omer, H.S.H. [1992], The Implications of lslamic Beliefs and Practice on the Islamic Financial Institutions in the UK, Ph.D. Dissertation. Loughborough University, 1992. Riggall, J. (1980), A New Study: How Newcomers Select Banks, ABA Journal, pp.93-4.. Saeed, Abdullah (1996), Islamic Banking and Merest, E. J . Brill, Leiden, Netherlands. Shamsuddin, Azlan K. (1988), Banking and Public Finance in Islam, Dewan Pustaka Fajar, KL. Siddiqui, M.N. (1985), Partnership and Profit Sharing in Islamic Law, The Islamic Foundation, Leicester. Yue, H., Tom, G. (1995), How the Chinese Select Their Banks, Journal of Retail Banking, Vol. XVI No.4, .

Factors Affecting the Customer Loyalty In Islamic Banking in Riau.

Similar Items