An investigation on factors of work stress influence job performance: Moderating social support

An investigation on factors of work stress influence job performance: Moderating social support

There are several studies that have suggested many factors of work stress predictors which influence on job performance in an organization. Even though, empirical studies focus on factors of work stress influence job performance at the workplace, literatures indicates that lack of interest in inves...

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Main Author: Sai, Mei Ling
Format: Thesis
Language:eng
eng
Published: 2014
Subjects:
HF5549-5549.5 Personnel Management
Employment
Online Access:https://etd.uum.edu.my/4157/1/s814096.pdf
https://etd.uum.edu.my/4157/13/s814096_abstract.pdf
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record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Bhatti, Muhammad Awais
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Sai, Mei Ling
An investigation on factors of work stress influence job performance: Moderating social support
description There are several studies that have suggested many factors of work stress predictors which influence on job performance in an organization. Even though, empirical studies focus on factors of work stress influence job performance at the workplace, literatures indicates that lack of interest in investigating about job stress, role ambiguity, role conflict, job control, social support towards job performance. Hence, the present study fill in the gap by investigating the relationship job stress, role ambiguity, role conflict, job control, social support and job performance among administrative staffs in University Utara Malaysia (UUM), Kedah. The purpose of present study is to investigate the effect of job stress, role ambiguity, role conflict influence on job performance of employees, in addition the moderating effect of social support also accessible in this study. The data was collected from administrative staffs working in Malaysia Public University (UUM). There are 215 questionnaires were used to analyze the data. Results indicate that negative and significant relationship was found between role ambiguity and job performance. Next, a positive and significant relationship found between job control and job performance. Next, the results indicated that social support is positively and significantly related to job performance. Besides, results indicated social support moderate between job stress and job performance showed a significant relationship. Finally, Social support moderates the relationship between role ambiguity and job performance. Social support moderates the relationship between role conflict and job performance and has a significant relationship. The conclusion of this study is able to contribute to the UUM employees to be aware of the work stress issues in their workplace and able to maintain their job performance.
format Thesis
qualification_name masters
qualification_level Master's degree
author Sai, Mei Ling
author_facet Sai, Mei Ling
author_sort Sai, Mei Ling
title An investigation on factors of work stress influence job performance: Moderating social support
title_short An investigation on factors of work stress influence job performance: Moderating social support
title_full An investigation on factors of work stress influence job performance: Moderating social support
title_fullStr An investigation on factors of work stress influence job performance: Moderating social support
title_full_unstemmed An investigation on factors of work stress influence job performance: Moderating social support
title_sort investigation on factors of work stress influence job performance: moderating social support
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2014
url https://etd.uum.edu.my/4157/1/s814096.pdf
https://etd.uum.edu.my/4157/13/s814096_abstract.pdf
_version_ 1747827689945825280
spelling my-uum-etd.41572016-04-18T02:08:09Z An investigation on factors of work stress influence job performance: Moderating social support 2014-07 Sai, Mei Ling Bhatti, Muhammad Awais Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment There are several studies that have suggested many factors of work stress predictors which influence on job performance in an organization. Even though, empirical studies focus on factors of work stress influence job performance at the workplace, literatures indicates that lack of interest in investigating about job stress, role ambiguity, role conflict, job control, social support towards job performance. Hence, the present study fill in the gap by investigating the relationship job stress, role ambiguity, role conflict, job control, social support and job performance among administrative staffs in University Utara Malaysia (UUM), Kedah. The purpose of present study is to investigate the effect of job stress, role ambiguity, role conflict influence on job performance of employees, in addition the moderating effect of social support also accessible in this study. The data was collected from administrative staffs working in Malaysia Public University (UUM). There are 215 questionnaires were used to analyze the data. Results indicate that negative and significant relationship was found between role ambiguity and job performance. Next, a positive and significant relationship found between job control and job performance. Next, the results indicated that social support is positively and significantly related to job performance. Besides, results indicated social support moderate between job stress and job performance showed a significant relationship. Finally, Social support moderates the relationship between role ambiguity and job performance. Social support moderates the relationship between role conflict and job performance and has a significant relationship. The conclusion of this study is able to contribute to the UUM employees to be aware of the work stress issues in their workplace and able to maintain their job performance. 2014-07 Thesis https://etd.uum.edu.my/4157/ https://etd.uum.edu.my/4157/1/s814096.pdf text eng public https://etd.uum.edu.my/4157/13/s814096_abstract.pdf text eng public masters masters Universiti Utara Malaysia Abdul Razak, A., Jaafar, M., Abdullah, S., & Muhammad, S. (2009). Work Environment Factors And Job Performance: The Construction Project Manager‟s Perspective. Abdulsalam, D. & Mawoli, M. A. (2012). Motivation and Job Performance of Academic Staff of State Universities in Nigeria: The Case of Ibrahim Badamasi Babangida University, Lapai, Niger State. International Journal of Business and Manegement; Vol. 7, No. 14; 2012. Abraham, R. (1997). 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