Performance measures and factors influencing the performance of Seaport Container Terminal's operation efficiency : The case on Northbutterworth Container Terminal (NBCT)

In the world today, all ports are unique and the tasks to measure and analyse the performance is not so easy. It becomes more difficult when a port failed to identify the measurements or indicators in determining the overall performance of the container port. This study aims to identify measures or...

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Main Author:	Lingam, Ramachandran
Format:	Thesis
Language:	eng eng
Published:	2014
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/4210/1/s811818.pdf https://etd.uum.edu.my/4210/2/s811818_abstract.pdf
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id	my-uum-etd.4210
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Yaakub, Sabariah Yaakub
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Lingam, Ramachandran Performance measures and factors influencing the performance of Seaport Container Terminal's operation efficiency : The case on Northbutterworth Container Terminal (NBCT)
description	In the world today, all ports are unique and the tasks to measure and analyse the performance is not so easy. It becomes more difficult when a port failed to identify the measurements or indicators in determining the overall performance of the container port. This study aims to identify measures or indicators used by the North Butterworth Container Terminal (NBCT) to measure the performance of operations and the second purpose is to identify the factors influencing the performance of NBCT in determining its operational efficiency. This was a qualitative study with face to face interview and observation with experts‟ persons related to Operation, Container Yard, and Statistic and Quality & Syariah Department of NBCT. The findings from the interview and observation method, have identified there are four type of Performance Indicators (PI) is being used by NBCT namely are measure of production, a measure of productivity, utilization measurement, and services measurement. The findings of this study have shown that the performance achievement of NBCT for the year 2013 was lower than targeted performance because of the internal and external factors which have influenced the performances such as sets high performance targets especially for targeted total handles TEUs, lack of workforce in the terminal is a main reason to non-achievement of the targets, and less availability of new advanced technology equipment, less supports from the management. As a summary, the internal and external factors have influenced to the drop of the operation‟s performance in NBCT.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Lingam, Ramachandran
author_facet	Lingam, Ramachandran
author_sort	Lingam, Ramachandran
title	Performance measures and factors influencing the performance of Seaport Container Terminal's operation efficiency : The case on Northbutterworth Container Terminal (NBCT)
title_short	Performance measures and factors influencing the performance of Seaport Container Terminal's operation efficiency : The case on Northbutterworth Container Terminal (NBCT)
title_full	Performance measures and factors influencing the performance of Seaport Container Terminal's operation efficiency : The case on Northbutterworth Container Terminal (NBCT)
title_fullStr	Performance measures and factors influencing the performance of Seaport Container Terminal's operation efficiency : The case on Northbutterworth Container Terminal (NBCT)
title_full_unstemmed	Performance measures and factors influencing the performance of Seaport Container Terminal's operation efficiency : The case on Northbutterworth Container Terminal (NBCT)
title_sort	performance measures and factors influencing the performance of seaport container terminal's operation efficiency : the case on northbutterworth container terminal (nbct)
granting_institution	Universiti Utara Malaysia
granting_department	Ghazali Shafie Graduate School of Government
publishDate	2014
url	https://etd.uum.edu.my/4210/1/s811818.pdf https://etd.uum.edu.my/4210/2/s811818_abstract.pdf
_version_	1747827700052000768
spelling	my-uum-etd.42102022-05-23T03:59:28Z Performance measures and factors influencing the performance of Seaport Container Terminal's operation efficiency : The case on Northbutterworth Container Terminal (NBCT) 2014 Lingam, Ramachandran Yaakub, Sabariah Yaakub Ghazali Shafie Graduate School of Government Ghazali Shafie Graduate School of Government HF5549-5549.5 Personnel Management. Employment In the world today, all ports are unique and the tasks to measure and analyse the performance is not so easy. It becomes more difficult when a port failed to identify the measurements or indicators in determining the overall performance of the container port. This study aims to identify measures or indicators used by the North Butterworth Container Terminal (NBCT) to measure the performance of operations and the second purpose is to identify the factors influencing the performance of NBCT in determining its operational efficiency. This was a qualitative study with face to face interview and observation with experts‟ persons related to Operation, Container Yard, and Statistic and Quality & Syariah Department of NBCT. The findings from the interview and observation method, have identified there are four type of Performance Indicators (PI) is being used by NBCT namely are measure of production, a measure of productivity, utilization measurement, and services measurement. The findings of this study have shown that the performance achievement of NBCT for the year 2013 was lower than targeted performance because of the internal and external factors which have influenced the performances such as sets high performance targets especially for targeted total handles TEUs, lack of workforce in the terminal is a main reason to non-achievement of the targets, and less availability of new advanced technology equipment, less supports from the management. As a summary, the internal and external factors have influenced to the drop of the operation‟s performance in NBCT. 2014 Thesis https://etd.uum.edu.my/4210/ https://etd.uum.edu.my/4210/1/s811818.pdf text eng public https://etd.uum.edu.my/4210/2/s811818_abstract.pdf text eng public other masters Universiti Utara Malaysia Bichou, K., &Gray, R. (2004). Logistics and Supply Chain Management Approach To Port Performance Measurement.Journal of Maritime Management.Vol. 31(1).47-67. Cavana, R. D. (2001). Applied Business Research: Qualitative and Quantitative Methods. New York: John Wiley & Sons Australia, Ltd. Deutshe Bank Research. (April 25, 2006). Container shipping: International topics Current Issues. Retrieved on March 20, 2013, from Flick, U., (2007). Designing Qualitative Research. California: Sage Publications Ltd. ISBU. (2010) all_about_shipping_containers @. Retrieved March 27, 2013, from http://www.isbu-info.org/ all_about_shipping_containers.html. JabatanLaut Malaysia. (2013, March 23) Maritime Communication Centre Malaysia. Retrieved on March 23, 2013, from http://www.marine.gov.my/ jlmeng/Contentdetail.asp?article_id=346&category_id=1&sub category_id=23&subcategory2_id=34. Jung, H. (2010). Competitiveness of Asian Container Terminals. The Asian Journal of Shipping and Logistics.Vol. 26(2). 225-246. Levinson, M. (2006).Container Shipping and the Economy. Stimulating Trade and Transformations Worldwide.Tr News 246 September–October 200. Retrieved on March 20, 2013, from http://www.worldshipping.org/pdf/container_shipping_and_the_ us_economy.pdf. Lin, L. C., & Tseng, C. C. (2007). Operational Performance Evaluation of Major Container Ports in the Asia-Pacific Region. Maritime Policy & Management: The Flagship Journal of International Shipping and Port Research. 34: 6, 535-55. Kasypi, M., & Shah, M.Z. (2010) A Productivity Analysis of Medium Seaport Container Terminal, Malaysia. Kemme. N. (2013).Design and Operation of Automated Container Storage Systems: Container-Terminal Logistics. Heideberg: Springer. Kemme, N. (2014). Effects of storage block layout and automated yard crane systems on the performance of seaport container terminals. OR Spectrum, 34(3), 563-569. Malaysian Investment Development Authority (MIDA), (2013, March 18). Why Malaysia: Developed Infrastructure. Retrieved on March 10, 2013, from http://www.mida.gov.my/env3/index.php?page=developed-infra structure. Mennis, E., Platis, A., Lagoudis, I., & Nikitakos, N. (2008). Improving Port Container Terminal Efficiency with the use of Markov Theory. Maritime Economics & Logistics, 10(3), 243–257. doi: 10.1057/mel. 2008.3. Mi, Z., &Hanbin, X. (2009) Research on Port Logistics Development Model Based on Supply Chain Management. School of Logistics Engineering, Wuhan University of Technology. Pallis, A., & Vitsounis, T. K. towards Alternative Measurement of Port Performance: Externally Generated Information and Users‟ Satisfaction. Department of Shipping Trade and Transport, University of the Aegean, Greece. Port and logistics: Power to move. Retrieved on March 13, 2013, from www.ttsgroup.com. http://www.ttsgroup.com/PageFiles/2955/TTS_PortLogistics_ brochure_LR.pdf. Tahar, R. M., &Hussain, K. (2012). Simulation and Analysis For the Kelang ContainerTerminal. Logistic Information Management. Vol. 13(1). 14-20. Talley, W.K. (2009). Port Economics. Abington: Routledge. World Trade WT 100. (September 04, 2012). Port Group Emphasizes Economic Importance of Ports. Retrieved on Mac 09, 2013, from http://www.worldtradewt100.com/articles/88855 -port-group-emphasizeseconomic-importance-of-ports.

Performance measures and factors influencing the performance of Seaport Container Terminal's operation efficiency : The case on Northbutterworth Container Terminal (NBCT)

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