Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning

The main purpose of this study was to investigate the mediating effect of organizational excellence (OE) on the relationship between total quality management (TQM), enterprise resource planning (ERP), entrepreneurial orientation (EO), and organizational performance (OP). At the same time, it also...

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Main Author:	Al-Dhaafri, Hassan Saleh Hassan
Format:	Thesis
Language:	eng eng
Published:	2014
Subjects:	HD58.9 Organizational Effectiveness.
Online Access:	https://etd.uum.edu.my/4368/1/s93560.pdf https://etd.uum.edu.my/4368/2/s93560_abstract.pdf
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id	my-uum-etd.4368
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Yusof, Rushami Zien Al-Swidi, Abdullah Kaid
topic	HD58.9 Organizational Effectiveness. HD58.9 Organizational Effectiveness.
spellingShingle	HD58.9 Organizational Effectiveness. HD58.9 Organizational Effectiveness. Al-Dhaafri, Hassan Saleh Hassan Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning
description	The main purpose of this study was to investigate the mediating effect of organizational excellence (OE) on the relationship between total quality management (TQM), enterprise resource planning (ERP), entrepreneurial orientation (EO), and organizational performance (OP). At the same time, it also investigated the mediating effect of entrepreneurial organizational culture (EOC) on the relationship between EO and OP. The motivation for this study was driven by the inconsistent findings in the literature concerning the relationships between TQM, ERP, EO, and organizational performance. Due to the inconsistent results, a new research has emerged and this has prompted further investigation on the effect of other variables that may better explain the nature of these links. In the related literature, many theories have suggested that the compatibility between strategies, resources, and capabilities as the keys for success. To achieve this purpose, this study has integrated different theories such as the resource-based view, knowledge-based view, and the innovation theories in order to provide the effect of OE and EOC on successful strategy implementation. Questionnaires were distributed to 565 Sections of the Dubai Police. 355 questionnaires were returned and used in the analysis using the PLS-SEM. The results of this study revealed that TQM, ERP, and EO were positive and have also been proven to be significant predictors of organizational performance. More importantly, the results have also confirmed the mediating effect of organizational excellence on the relationships between TQM, EO, and organizational performance. This study also supported the premises of the resource-based view theory, the knowledge-based view theory, and the innovation theory by reaffirming the importance of the supportive OE and EOC for any successful strategy implementation in enhancing organizational performance through the implementation of innovative practices.
format	Thesis
qualification_name	Ph.D.
qualification_level	Doctorate
author	Al-Dhaafri, Hassan Saleh Hassan
author_facet	Al-Dhaafri, Hassan Saleh Hassan
author_sort	Al-Dhaafri, Hassan Saleh Hassan
title	Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning
title_short	Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning
title_full	Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning
title_fullStr	Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning
title_full_unstemmed	Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning
title_sort	organizational performance and excellence of dubai police role of total quality management and enterprise resource planning
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2014
url	https://etd.uum.edu.my/4368/1/s93560.pdf https://etd.uum.edu.my/4368/2/s93560_abstract.pdf
_version_	1747827724183928832
spelling	my-uum-etd.43682022-04-09T23:27:10Z Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning 2014 Al-Dhaafri, Hassan Saleh Hassan Yusof, Rushami Zien Al-Swidi, Abdullah Kaid Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.9 Organizational Effectiveness. HV Social Pathology. Social and Public Welfare The main purpose of this study was to investigate the mediating effect of organizational excellence (OE) on the relationship between total quality management (TQM), enterprise resource planning (ERP), entrepreneurial orientation (EO), and organizational performance (OP). At the same time, it also investigated the mediating effect of entrepreneurial organizational culture (EOC) on the relationship between EO and OP. The motivation for this study was driven by the inconsistent findings in the literature concerning the relationships between TQM, ERP, EO, and organizational performance. Due to the inconsistent results, a new research has emerged and this has prompted further investigation on the effect of other variables that may better explain the nature of these links. In the related literature, many theories have suggested that the compatibility between strategies, resources, and capabilities as the keys for success. To achieve this purpose, this study has integrated different theories such as the resource-based view, knowledge-based view, and the innovation theories in order to provide the effect of OE and EOC on successful strategy implementation. Questionnaires were distributed to 565 Sections of the Dubai Police. 355 questionnaires were returned and used in the analysis using the PLS-SEM. The results of this study revealed that TQM, ERP, and EO were positive and have also been proven to be significant predictors of organizational performance. More importantly, the results have also confirmed the mediating effect of organizational excellence on the relationships between TQM, EO, and organizational performance. This study also supported the premises of the resource-based view theory, the knowledge-based view theory, and the innovation theory by reaffirming the importance of the supportive OE and EOC for any successful strategy implementation in enhancing organizational performance through the implementation of innovative practices. 2014 Thesis https://etd.uum.edu.my/4368/ https://etd.uum.edu.my/4368/1/s93560.pdf text eng public https://etd.uum.edu.my/4368/2/s93560_abstract.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abas, Z. & Yaacob, Z. (2006). 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