Modeling technological change on telecenter effectiveness

Technological change (TC) is the overall process of continuous invention, innovation and diffusion of technology that aims at improving the quality of technical performance. Without TC, there would be no business growth and development particularly in a telecenter. A telecenter is public environment...

Full description

Saved in:
Bibliographic Details
Main Author: Jawad, Zaid M.
Format: Thesis
Language:eng
eng
Published: 2014
Subjects:
Online Access:https://etd.uum.edu.my/4370/1/s811718.pdf
https://etd.uum.edu.my/4370/2/s811718_abstract.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.4370
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Ahmad, Faudziah
Ab Aziz, Azizi
topic T58.5-58.64 Information technology
spellingShingle T58.5-58.64 Information technology
Jawad, Zaid M.
Modeling technological change on telecenter effectiveness
description Technological change (TC) is the overall process of continuous invention, innovation and diffusion of technology that aims at improving the quality of technical performance. Without TC, there would be no business growth and development particularly in a telecenter. A telecenter is public environments that people develop essential digital skills to access information and communications technologies to create, learn and achieve their specific needs. The major goal of a telecenter is to bridge the digital gap between the urban and the rural areas, and provide digital support services to the neighbouring community. Telecenter effective usage is a major issue of telecenter sustainability because it has been found that there a lack of usage. Hence, this study focused on identifying TC factors that contribute significantly to telecenter effectiveness. The first objective of the study was to identify the contributing factors of TC. The second objective was to construct a computational model based on selected factors obtained from objective 1. The third objective was to evaluate the effectiveness of the model. The research was conducted using the computational model approach through three phases: abstraction, formlization, and evaluation. The results showed that the computational model was able to show the effect of the selected TC on telecenter effectiveness in different types of scenarios. The usage of telecenter can be more effective by considering the TC factors that are appropriate.
format Thesis
qualification_name other
qualification_level Master's degree
author Jawad, Zaid M.
author_facet Jawad, Zaid M.
author_sort Jawad, Zaid M.
title Modeling technological change on telecenter effectiveness
title_short Modeling technological change on telecenter effectiveness
title_full Modeling technological change on telecenter effectiveness
title_fullStr Modeling technological change on telecenter effectiveness
title_full_unstemmed Modeling technological change on telecenter effectiveness
title_sort modeling technological change on telecenter effectiveness
granting_institution Universiti Utara Malaysia
granting_department Awang Had Salleh Graduate School of Arts & Sciences
publishDate 2014
url https://etd.uum.edu.my/4370/1/s811718.pdf
https://etd.uum.edu.my/4370/2/s811718_abstract.pdf
_version_ 1747827724740722688
spelling my-uum-etd.43702022-05-23T01:53:39Z Modeling technological change on telecenter effectiveness 2014 Jawad, Zaid M. Ahmad, Faudziah Ab Aziz, Azizi Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Arts and Sciences T58.5-58.64 Information technology Technological change (TC) is the overall process of continuous invention, innovation and diffusion of technology that aims at improving the quality of technical performance. Without TC, there would be no business growth and development particularly in a telecenter. A telecenter is public environments that people develop essential digital skills to access information and communications technologies to create, learn and achieve their specific needs. The major goal of a telecenter is to bridge the digital gap between the urban and the rural areas, and provide digital support services to the neighbouring community. Telecenter effective usage is a major issue of telecenter sustainability because it has been found that there a lack of usage. Hence, this study focused on identifying TC factors that contribute significantly to telecenter effectiveness. The first objective of the study was to identify the contributing factors of TC. The second objective was to construct a computational model based on selected factors obtained from objective 1. The third objective was to evaluate the effectiveness of the model. The research was conducted using the computational model approach through three phases: abstraction, formlization, and evaluation. The results showed that the computational model was able to show the effect of the selected TC on telecenter effectiveness in different types of scenarios. The usage of telecenter can be more effective by considering the TC factors that are appropriate. 2014 Thesis https://etd.uum.edu.my/4370/ https://etd.uum.edu.my/4370/1/s811718.pdf text eng public https://etd.uum.edu.my/4370/2/s811718_abstract.pdf text eng public other masters Universiti Utara Malaysia Ab Aziz, A. (2011). Exploring Computational Models for Intelligent Support of Persons with Depression. Vrijie Universiteit Amsterdam. Retrieved from http://hdl.handle.net/1871/26393. AbdulWahab. (2012). A Modified of the Unified Theory of Acceptance and Use of Technology (UTAUT) from Users' Perspective of Telecentre in Nigeria. Universiti Utara Malaysia. Abdulwahab, & Dahalin, Z. M. (2010). A Conceptual Model of Unified Theory of Acceptance and Use of Technology (UTAUT) Modification with Management Effectiveness and Program Effectiveness in Context of Telecentre. African Scientist, 11(4), 267-275. Abdulwahab, & Zulkhairi, M. (2011). Effectiveness of Telecentre using a Model of Unified Theory of Acceptance and Use of Technology (UTAUT): Structural Equation Modelling Approach. Journal of Emerging Trends in Computing and Information Sciences, 2(9), 402-412. Adam, Newell, R. G., & Stavins, R. N. (2002). Environmental policy and technological change. Environmental and resource economics, 22(1-2), 41-70. Adner, R., Polos, L., Ryall, M., & Sorenson, O. (2009). The case for formal theory. Academy of Management Review, 34(2), 201-208. Alasow, M. A., Udomsade, J., & Niyamangkoon, S. (2010). People attitude towards telecenter utilization in Roi Et Province of Thailand. Paper presented at the In Education and Management Technology (ICEMT), 2010 International Conference on (pp. 595-599). IEEE. Amoroso, D. L., & Ogawa, M. (2013). Comparing Mobile and Internet Adoption Factors of Loyalty and Satisfaction with Online Shopping Consumers. International Journal of E-Business Research (IJEBR), 9(2), 24-45. Antonelli, C., Crespi, F., & Scellato, G. (2013). Internal and external factors in innovation persistence. Economics of Innovation and New Technology, 22(3), 256-280. Antràs, P., Garicano, L., & Rossi-Hansberg, E. (2006). Offshoring in a knowledge economy. The Quarterly Journal of Economics, 121(1), 31-77. Avgerou, C. (2010). Discourses on ICT and Development. Information Technologies & International Development, 6(3), pp. 1-18. Aziz, A. A., Klein, M. C., & Treur, J. (2010). An integrative ambient agent model for unipolar depression relapse prevention. Journal of Ambient Intelligence and Smart Environments, 2(1), 5-20. Bailey, A., & Ngwenyama, O. (2009). Social ties, literacy, location and the perception of economic opportunity: Factors influencing telecentre success in a development context. Paper presented at the System Sciences, 2009. HICSS'09. 42nd Hawaii International Conference on (pp. 1-11). IEEE. Bailey, A., & Ngwenyama, O. (2013). Toward entrepreneurial behavior in underserved communities: An ethnographic decision tree model of telecenter usage. Information Technology for Development, 19(3), 1-19. Bailur, S. (2006). Using stakeholder theory to analyze telecenter projects. Information Technologies & International Development, 3(3), pp. 61-80. Baily, M. N., Manyika, J., & Gupta, S. (2013). US Productivity Growth: An Optimistic Perspective. International Productivity Monitor, 25, 3-12. Baldwin, C., & Von Hippel, E. (2010). Modeling a paradigm shift: From producer innovation to user and open collaborative innovation. Harvard Business School Finance Working Paper(10-038), 4764-4709. Bas, C., & Latham, W. (2009). The Economics of Persistent Innovation: An Evolutionary View: An Evolutionary View (Vol. 31): Springer. Bashir, M. S., Samah, B. A., Emby, Z., Badsar, M., Shaffril, H., & Aliyu, A. (2011). Information and Communication Technology Development in Malaysia: Influence of competency of leaders, location, infrastructures and quality of services on telecentre success in rural communities of Malaysia. Australian Journal of Basic and Applied Sciences, 5(9), 1718-1728. Benjamin, P. (2001). The Gaseleka Telecentre, Northern Province, South Africa. Telecentres: Case studies and key issues, 12(2), 75-84. Benson, C. L., & Magee, C. L. (2012). A framework for analyzing the underlying inventions that drive technical improvements in a specific technological field. Engineering Management Research, 1(1), p2. Best, M. L., & Kumar, R. (2008). Sustainability failures of rural telecenters: Challenges from the sustainable access in rural india (sari) project. Information Technologies & International Development, 4(4), pp. 31-45. Bitra, L. G., & Arbez, G. (2007). Modelling and Simulation : Exploring Dynamic System Behaviour: Goldaming : Springer, 2007. 1. ed. Bonadia, G. C., Ávila, I. M. A., Ogushi, C. M., & de Holanda, G. M. (2008). Modeling the Acceptance and use of Telecenters in Brazil. Journal of Technology Management & Innovation, 2(4), 86-97. Brodnig, G., & Mayer-Schonberger, V. (2000) Bridging the gap: the role of spatial information technologies in the integration of traditional environmental knowledge and western science. The Electronic Journal of Information Systems in Developing Countries, 1. http://dialnet.unirioja.es/servlet/oaiart?codigo =3663781. Buhigiro, S. (2013). The role of telecentres in promoting socio-economic development in Rwanda. University of the Witwatersrand. Retrieved from http://hdl.handle.net/10539/12464. Carley, K. M. (1996). Validating computational models. Paper available at http://www. casos. cs. cmu. edu/publications/papers.php. Cheang, S., & Lee, J.-D. (2010). Evaluation telecenter performance in social sustainability context: A Cambodia case study. Paper presented at the Advanced Information Management and Service (IMS), 2010 6th International Conference on (pp. 135-141). IEEE. Chen, W., & Wellman, B. (2005). Minding the cyber-gap: the Internet and social inequality. The Blackwell companion to social inequalities. Malden, Mass.: Blackwell(1), 523-545. Cheuk, S., Atang, A., & Lo, M.-C. (2012). Community Attitudes towards the Telecentre in Bario, Borneo Malaysia: 14 Years on. International Journal of Innovation, Management and Technology, 3, 682- 687. Clausen, T., Pohjola, M., Sapprasert, K., & Verspagen, B. (2012). Innovation strategies as a source of persistent innovation. Industrial and Corporate Change, 21(3), 553-585. Crabtree, P. (2006) A FRAMEWORK FOR UNDERSTANDING TECHNOLOGY AND TECHNOLOGICAL CHANGE. The Innovation Journal: The Public Sector Innovation Journal,, 11(1), 1-16. Cyr, D., Head, M., & Ivanov, A. (2006). Design aesthetics leading to m-loyalty in mobile commerce. Information & Management, 43(8), 950- 963. Dawid, H. (2006). Agent-based models of innovation and technological change. Handbook of computational economics, 2, 1235-1272. Dey, B. L., Newman, D. R., & Pendergast, R. (2010). Ethnographic approach to user-centred evaluation of telecentres. International Journal of Innovation in the Digital Economy (IJIDE), 3(1), 22-39. Di Stefano, G., Gambardella, A., & Verona, G. (2012). Technology push and demand pull perspectives in innovation studies: Current findings and future research directions. Research Policy, 41(8), 1283-1295. Dillon, A., & Morris, M. G. (1996). User acceptance of new information technology: theories and models. Annual Review of Information Science and Technology, 31, 3-32. Dolfsma, W., & Seo, D. (2013). Government policy and technological innovation—a suggested typology. Technovation, 33(6–7), 173-179. doi: http://dx.doi.org/10.1016/j.technovation.2013.03 .011. Doloreux, D., & Shearmur, R. (2012). Collaboration, information and the geography of innovation in knowledge intensive business services. Journal of economic geography, 12(1), 79-105. Doshi, K., & Gollakota, K. (2011). Diffusion of Technological Innovations in Rural Areas. Journal of Corporate Citizenship(41), 69-82. Feldman, M. P. (2002). The Internet revolution and the geography of innovation. International Social Science Journal, 54(171), 47-56. Fischer, C., & Newell, R. G. (2008). Environmental and technology policies for climate mitigation. Journal of Environmental Economics and Management, 55(2), 142-162. Flanagan, K., Uyarra, E., & Laranja, M. (2011). Reconceptualising the ‘policy mix’ for innovation. Research policy, 40(5), 702-713. doi: http://dx.doi.org/10.1016/j.respol.2011.02. 005. Galanakis, K. (2006). Innovation process. Make sense using systems thinking. Technovation, 26(11), 1222-1232. doi: http://dx.doi.org/10.1016/j.technovation.2005.07 .002. Garrido, M., Sey, A., Hart, T., & Santana, L. (2012). Literature review of how telecentres operate and have an impact on e-inclusion This publication is a Technical Report by the Joint Research Centre of the European Commission: European Union. Garside, B. (2009). Village voice: towards inclusive information technologies. International Institute for Environment and Development (IIED), London. Gillingham, K., Newell, R. G., & Pizer, W. A. (2008). Modeling endogenous technological change for climate policy analysis. Energy Economics, 30(6), 2734-2753. Godin, B. (2006). The Linear model of innovation the historical construction of an analytical framework. Science, Technology & Human Values, 31(6), 639-667. Gomez, R. (2012). Libraries, telecentres, cybercafes and public access to ICT: International comparisons: Hershey, PA : Information Science Reference. 2012. Gomez, R., Pather, S., & Dosono, B. (2012). Public access computing in South Africa: Old lessons and new challenges. The Electronic Journal of Information Systems in Developing Countries, 52(1), 1-16. Gould, E., & Gomez, R. (2010). New challenges for libraries in the information age: A comparative study of ICT in public libraries in 25 countries. Information Development, 26(2), 166-176. Grübler, A., Nakicenovic, N., & Victor, D. G. (1999). Modeling technological change: implications for the global environment. Annual Review of Energy and the Environment, 24(1), 545-569. Gurstein, M. (2007). What is Community Informatics:(and why Does it Matter)? (Vol. 2): Polimetrica sas. Harris, R. (2001). Telecentres in rural Asia: Towards a success model. Paper presented at the International conference on Information Technology, Communications and Development (ITCD). Heeks, R. (2008). ICT4D 2.0: The next phase of applying ICT for international development. Computer, 41(6), 26-33. Heeks, R., & Bhatnagar, S. (1999). Reinventing government in the information age: International practice in IT-enabled public sector reform. Information commmunication and society, 3(1), 49-74. Hekkert, M. P., Suurs, R. A., Negro, S. O., Kuhlmann, S., & Smits, R. (2007). Functions of innovation systems: A new approach for analysing technological change. Technological Forecasting and Social Change, 74(4), 413-432. Hlungulu, B. (2010). Building a semantic web based e health component for a multipurpose communication centre. (Doctoral dissertation), University of Fort Hare. Hritonenko, N., & Yatsenko, Y. (2013). Modeling of Technological Change Mathematical Modeling in Economics, Ecology and the Environment (pp. 53-78): Springer. Hudson, H. E. (2001). Telecentre evaluation: Issues and strategies. Telecentres: Case studies and key issues, 16, 169-181. Hung, S. C., & Tu, M. F. (2011). Technological change as chaotic process. R&D Management, 41(4), 378-392. Ibrahim, H., Yasin, A., & Dahalin, Z. M. (2010). Financial sustainability issues in Malaysia’s telecentres. Computer and Information Science, 3(2), P235. Irving, C. J., & English, L. M. (2011). Community in cyberspace: Gender, social movement learning, and the internet. Adult education quarterly, 61(3), 262-278. Jacobsson, S., & Bergek, A. (2011). Innovation system analyses and sustainability transitions: Contributions and suggestions for research. Environmental Innovation and Societal Transitions, 1(1), 41-57. Jaffe, A. B., Newell, R. G., & Stavins, R. N. (2003). Chapter 11 Technological change and the environment. In M. Karl-Göran & R. V. Jeffrey (Eds.), Handbook of Environmental Economics (Vol. Volume 1, pp. 461-516): Elsevier. Jensen, M., & Walker, D. (2001). Telecentre technology. Telecentres: Case studies and key issues, 19, 213-225. Jimoyiannis, A. (2010). Designing and implementing an integrated technological pedagogical science knowledge framework for science teachers professional development. Computers & Education, 55(3), 1259-1269. Johnson-Laird, P. (2012). The Oxford Handbook of Thinking and Reasoning: Inference in mental models. Oxford Univesrsity Press. Jorgenson, D. W. (2001). Information technology and the US economy. The American Economic Review, 91(1), 1-32. Khilji, S. E., Mroczkowski, T., & Bernstein, B. (2006). From Invention to Innovation: Toward Developing an Integrated Innovation Model for Biotech Firms*. Journal of product innovation management, 23(6), 528-540. Kiesling, E., Günther, M., Stummer, C., & Wakolbinger, L. M. (2012). Agent-based simulation of innovation diffusion: a review. Central European Journal of Operations Research, 20(2), 183-230. Krell, T. C. (2000). Organizational longevity and technological change. Journal of Organizational Change Management, 13(1), 8-14. Kumar, & Best, M. (2006). Impact and Sustainability of E-Government Services in Developing Countries: Lessons Learned from Tamil Nadu, India. The Information Society, 22(1), 1-12. Kumar, & Best, M. L. (2007). Social impact and diffusion of telecenter use: A study from the sustainable access in rural India project. The journal of community informatics, 2(3). Kuo, H. M., Chen, C. W., & Hsu, C. H. (2012). A study of a B2C supporting interface design system for the elderly. Human Factors and Ergonomics in Manufacturing & Service Industries, 22(6), 528- 540. Lahlou, S. (2008). Cognitive technologies, social science and the three-layered leopardskin of change. Social science information, 47(3), 227-251. Lashgarara, F., Karimi, A., & Mirdamadi, S. M. (2012) Effective factors on the villagers’ use of rural telecentres (case study of Hamadan province, Iran). African Journal of Agricultural Research, 7(13), 2034-2041. Latchem, C., Walker, D., Dhanarajan, G., Oestmann, S., Dymond, A. C., Short, G., . . . Evans, D. (2001). Telecentres: Case studies and key issues: Management: Operations: Applications: Evaluation: Commonwealth of Learning. Law, A. M. (2007). Simulation Modelling & Analysis: Boston : McGraw-Hill. Lee, A. H., Kang, H.-Y., & Chang, C.-C. (2011)An integrated interpretive structural modeling–fuzzy analytic network process–benefits, opportunities, costs and risks model for selecting technologies. International Journal of Information Technology & Decision Making, 10(05), 843-871. Lin, H.-F. (2007). Knowledge sharing and firm innovation capability: an empirical study. International Journal of Manpower, 28(3/4), 315-332. Louis Lee, N., Goodwin, G. P., & Johnson-Laird, P. (2008). The psychological puzzle of Sudoku. Thinking & Reasoning, 14(4), 342-364. Ma, T., Chi, C., Chen, J., & Shi, Y. (2009). A Simulation Model of Technological Adoption with an Intelligent Agent Cutting-Edge Research Topics on Multiple Criteria Decision Making (pp. 188-193): Springer. Ma, T., & Nakamori, Y. (2008). Coping with uncertainties in endogenous technological change models. Paper presented at the Systems, Man and Cybernetics, 2008. SMC 2008. IEEE International Conference. Madon, S., Reinhard, N., Roode, D., & Walsham, G. (2009). Digital inclusion projects in developing countries: Processes of institutionalization. Information Technology for Development, 15(2), 95-107. Makri, M., Hitt, M., & Lane, P. J. (2010). Complementary technologies, knowledge relatedness, and invention outcomes in high technology mergers and acquisitions. Strategic Management Journal, 31(6), 602-628. Meng, C. C., Samah, B. A., & Omar, S. Z. (2013). A Review Paper: Critical Factors Affecting the Development of ICT Projects in Malaysia. Asian Social Science, 9(4), p42. Mishra, G. (2013). Role of telecenters in empowering citizens: A case study of ‘Mahiti Mitra’project in Kutch district of Gujarat, India. Paper presented at the Global Humanitarian Technology Conference: South Asia Satellite (GHTC-SAS), 2013 IEEE. Naik, G., & Joshi, S. (2010)Making E-Governance centers financially sustainable in rural India: A conceptual design for action research. IIM Bangalore Research Paper(317). Naik, G., Joshi, S., & Basavaraj, K. (2010). Market creation and poverty alleviation through telecenters. Paper presented at the Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance. Naik, G., Joshi, S., & Basavaraj, K. (2012). Fostering inclusive growth through e-governance embedded rural telecenters (EGERT) in India. Government Information Quarterly, 29, S82-S89. Nusair, K. K., & Kandampully, J. (2008). The antecedents of customer satisfaction with online travel services: a conceptual model. European Business Review, 20(1), 4-19. Peters, B. (2009) Persistence of innovation: stylised facts and panel data evidence. The Journal of Technology Transfer, 34(2), 226-243. Pick, J. B., & Nishida, T. (2014). Digital divides in the world and its regions: A spatial and multivariate analysis of technological utilization. Technological Forecasting and Social Change. doi: http://dx.doi.org/10.1016/j. techfore.2013.12.026. Pidd, M. (2003). Tools for thinking. Chichester, UK: Wiley. Prahalad, C. K., & Mashelkar, R. A. (2010). Innovation's holy grail. Harvard Business Review, 88(7/8), 132-141. Proenza, F. J. (2001). Telecenter sustainability: Myths and opportunities. The Journal of Development Communication, 12(2), 94-109. Qureshi, S. (2013). Information and Communication Technologies in the Midst of Global Change: How do we Know When Development Takes Place? Information Technology for Development, 19(3), 189-192. Qureshi, S., & Trumbly-Lamsam, T. (2008). Transcending the digital divide: A framing analysis of information and communication technologies news in Native American tribal newspapers. Paper presented at the Hawaii International Conference on System Sciences, Proceedings of the 41st Annual. Rajalekshmi, K. G. (2007). E-governance services through telecenters: The role of human intermediary and issues of trust. Information Technologies & International Development, 4(1), pp. 19-35. Rao, S. S. (2008) Social development in Indian rural communities: Adoption of telecentres. International Journal of Information Management, 28(6), 474-482. Raymond, W., Mohnen, P., Palm, F., & van der Loeff, S. S. (2010). Persistence of innovation in Dutch manufacturing: Is it spurious? The Review of Economics and Statistics, 92(3), 495- 504. Razak, N. A., Hassan, Z., & Din, R. (2010) Bridging the Digital Divide: An Analysis of the Training Program at Malaysian Telecenters. Paper presented at the International conference on arts and culture WSEAS (Organization). Rega, I., & Poglia, E. (2010). What do local people think about telecentres? A key issue for sustainability. Unpublished Ph.D. dissertation. University of Lugano, Lugano. Robinson, L. (2009). A summary of diffusion of innovations. Enabling Change. Rogers. (2003). Diffusion of Innovations, 5th Edition: Free Press. Rogers, E. M., & Shukla, P. (2001). The role of Telecenters in development communication and the digital divide. Journal of Development Communication, 2(12), 26-31. Roman, R. (2003). Diffusion of innovations as a theoretical framework for telecenters. Information Technologies & International Development, 1(2), pp. 53-66. Roman, R., & Colle, R. (2002). Themes and issues in telecentre sustainability (Vol. 10): Institute for Development Policy and Management, University of Manchester. Rothenberg-Aalami, J., & Pal, J. (2005). Rural Telecenter Impact Assessments and the Political Economy of ICT of Development (ICT4D). Berkeley Roundtable on the International Economy (BRIE), 146. Rothwell, R. (1994). Towards the fifth-generation innovation process. International marketing review, 11(1), 7-31. Ruttan, V. W. (1997). Induced innovation, evolutionary theory and path dependence: sources of technical change. The Economic Journal, 107(444), 1520- 1529. Sey, A., & Fellows, M. (2009). Literature review on the impact of public access to information and communication technologies. Center for Information and Society, University of Washington; no.6, 25 p. Shakeel, H., Best, M., Miller, B., & Weber, S. (2001). Comparing Urban and Rural Telecenters Costs. The Electronic Journal of Information Systems in Developing Countries, 4, 1-13. Shi, G., & Pray, C. (2012). Modeling agricultural innovation in a rapidly developing country: the case of Chinese pesticide industry. Agricultural Economics, 43(4), 379-390. Sokolowski, J. A., & Banks, C. M. (2011). Principles of modeling and simulation: a multidisciplinary approach: John Wiley & Sons. Solow, R. M. (2000). Growth theory: an exposition (2 ed.): New York: Oxford University Press. Stoll, K. (2008). The Future of Telecenter Sustainability: A Multi-Sector and Multi-Stakeholder Approach. Suarez-Villa, L. (2000). Invention and the Rise of Technocapitalism: Lanham [u.a.] : Rowman & Littlefield,. Sumbwanyambe, M., Nel, A., & Clarke, W. (2011). Challenges and proposed solutions towards telecentre sustainability: a Southern Africa case study. Paper presented at the IST-Africa Conference Proceedings, 2011. Sun, Fang, Y., Lim, K. H., & Straub, D. (2012). User satisfaction with information technology service delivery: A social capital perspective. Information Systems Research, 23(4), 1195-1211. Sun, & Ron. (2008). Introduction to computational cognitive modeling: Cambridge : Cambridge University Press. Sutcliffe, A., & Wang, D. (2012). Computational modelling of trust and social relationships. Journal of Artificial Societies and Social Simulation, 15(1), 3. Tolk, A. (2010). Engineering Management Challenges for Applying Simulation as a Green Technology. Paper presented at the Proceedings of the 31st Annual National Conference of the American Society for Engineering Management (ASEM). Tschang, T., Chuladul, M., & Le, T. T. (2002). Scaling‐up information services for development: a framework of increasing returns for telecentres. Journal of International Development, 14(1), 129-141. Tushman, M. L., & O'Reilly, C. A. (1996). Ambidextrous organizations: managing evolutionary and revolutionary change. California management review, 38(4), 8. Wang, Y.-S., & Shih, Y.-W. (2009). Why do people use information kiosks? A validation of the Unified Theory of Acceptance and Use of Technology. Government Information Quarterly, 26(1), 158-165. Weinhardt, J. M., & Vancouver, J. B. (2012). Computational models and organizational psychology: Opportunities abound. Organizational Psychology Review, 2(4), 267-292. Whyte, A. V. (2000). Assessing Community Telecentres : Guidelines for Researchers: Ottawa : International Development Research Centre. Windrum, P., & Birchenhall, C. (2005). Structural change in the presence of network externalities: a co-evolutionary model of technological successions. Journal of evolutionary economics, 15(2), 123-148. Worboys, M. F. (2001). Modelling changes and events in dynamic spatial systems with reference to socio-economic units. Yates, B. L. (2004). Applying diffusion theory: Adoption of media literacy programs in schools. SIMILE: Studies In Media & Information Literacy Education, 4(2), 1-12. Yen, C.-H., & Lu, H.-P. (2008). Effects of e-service quality on loyalty intention: an empirical study in online auction. Managing Service Quality, 18(2), 127- 146. Zamani-Miandashti, N., Pezeshki-Rad, G., & Pariab, J. (2013). The influence of telecenters on rural life and their success correlates: Lessons from a case study in Iran. Technovation, 34(5), 306-314. Zulkefli, I., & Sulaiman, A. (2009). The Influence of Malaysian Telecenters on Community Building. Electronic Journal of e-Government, 7(1), 77-86.