Impak perlaksanaan otonomi daerah kepada sistem penyampaian perkhidmatan awam di Kabupaten Kutai Kartanegara

Impak perlaksanaan otonomi daerah kepada sistem penyampaian perkhidmatan awam di Kabupaten Kutai Kartanegara

The quality of public service delivery in Indonesia is often reported to be very low. Bad practices in the public service such as favouritism, corruption and poor service to the community always occur. As a result of these weaknesses there is a negative impact on public sector in Indonesia. Despite...

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Main Author: Rita, Widyasari
Format: Thesis
Language:eng
eng
Published: 2014
Subjects:
JQ Political institutions and public administration (Asia)
Online Access:https://etd.uum.edu.my/4397/1/s94515.pdf
https://etd.uum.edu.my/4397/7/s94515_abstract.pdf
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Embi, Muhamad Ali
Hamdan, Oemar
topic JQ Political institutions and public administration (Asia)
spellingShingle JQ Political institutions and public administration (Asia)
Rita, Widyasari
Impak perlaksanaan otonomi daerah kepada sistem penyampaian perkhidmatan awam di Kabupaten Kutai Kartanegara
description The quality of public service delivery in Indonesia is often reported to be very low. Bad practices in the public service such as favouritism, corruption and poor service to the community always occur. As a result of these weaknesses there is a negative impact on public sector in Indonesia. Despite the many efforts made to improve the quality of public service delivery, it has still failed. Therefore, the main objective of this study is to examine the quality of public service delivery and public satisfaction in the Kutai Kartanegara Regency. This study is important because the quality of public service delivery is one of the indicators of success in the implementation of regional autonomy. This study used quantitative method. A total of 1300 questionnaires were distributed to respondents in the 13 government departments in the Kutai Kartanegara Regency. This study found that the community satisfaction in the Kutai Kartanegara Regency on public service delivery was moderate. The study also found that the main factors influencing public satisfaction on public service delivery in the Kutai Kartanegara Regency were accessibility, reliability, responsiveness and delivery. This study proposes that a systematic and continuous effort is made to improve the quality of public service delivery in the Kutai Kartanegara Regency. In addition, the factors that have minimal impact on community satisfaction such as empathy, timeliness and assurance should also continue to be improved and enhanced.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Rita, Widyasari
author_facet Rita, Widyasari
author_sort Rita, Widyasari
title Impak perlaksanaan otonomi daerah kepada sistem penyampaian perkhidmatan awam di Kabupaten Kutai Kartanegara
title_short Impak perlaksanaan otonomi daerah kepada sistem penyampaian perkhidmatan awam di Kabupaten Kutai Kartanegara
title_full Impak perlaksanaan otonomi daerah kepada sistem penyampaian perkhidmatan awam di Kabupaten Kutai Kartanegara
title_fullStr Impak perlaksanaan otonomi daerah kepada sistem penyampaian perkhidmatan awam di Kabupaten Kutai Kartanegara
title_full_unstemmed Impak perlaksanaan otonomi daerah kepada sistem penyampaian perkhidmatan awam di Kabupaten Kutai Kartanegara
title_sort impak perlaksanaan otonomi daerah kepada sistem penyampaian perkhidmatan awam di kabupaten kutai kartanegara
granting_institution Universiti Utara Malaysia
granting_department Ghazali Shafie Graduate School of Government
publishDate 2014
url https://etd.uum.edu.my/4397/1/s94515.pdf
https://etd.uum.edu.my/4397/7/s94515_abstract.pdf
_version_ 1776103641567985664
spelling my-uum-etd.43972023-01-11T04:29:59Z Impak perlaksanaan otonomi daerah kepada sistem penyampaian perkhidmatan awam di Kabupaten Kutai Kartanegara 2014 Rita, Widyasari Embi, Muhamad Ali Hamdan, Oemar Ghazali Shafie Graduate School of Government Ghazali Shafie Graduate School of Government JQ Political institutions and public administration (Asia) The quality of public service delivery in Indonesia is often reported to be very low. Bad practices in the public service such as favouritism, corruption and poor service to the community always occur. As a result of these weaknesses there is a negative impact on public sector in Indonesia. Despite the many efforts made to improve the quality of public service delivery, it has still failed. Therefore, the main objective of this study is to examine the quality of public service delivery and public satisfaction in the Kutai Kartanegara Regency. This study is important because the quality of public service delivery is one of the indicators of success in the implementation of regional autonomy. This study used quantitative method. A total of 1300 questionnaires were distributed to respondents in the 13 government departments in the Kutai Kartanegara Regency. This study found that the community satisfaction in the Kutai Kartanegara Regency on public service delivery was moderate. The study also found that the main factors influencing public satisfaction on public service delivery in the Kutai Kartanegara Regency were accessibility, reliability, responsiveness and delivery. This study proposes that a systematic and continuous effort is made to improve the quality of public service delivery in the Kutai Kartanegara Regency. In addition, the factors that have minimal impact on community satisfaction such as empathy, timeliness and assurance should also continue to be improved and enhanced. 2014 Thesis https://etd.uum.edu.my/4397/ https://etd.uum.edu.my/4397/1/s94515.pdf text eng public https://etd.uum.edu.my/4397/7/s94515_abstract.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Ab Aziz Yusof (2008). Mengurus Perubahan Dalam Orgnisasi. Shah Alam: Arah Pendidikan Sdn. Bhd. Abdul Wahab, Solichin, 1998. Reformasi Pelayanan Publik Menuju Sistem Pelayanan Yang Responsif Dan Berkualitas, Program Pascasarjana Universitas Brawijaya. Abdul Wahab, Solichin, 1999. Ekonomi Politik Pembangunan; Bisnis Indonesia Era Orde Baru dan Di tengah Krisis Moneter, PT Danar Wijaya Brawijaya University Press. Adee Athiyaman (2004). “Antecedents and Consequences of Student Satisfaction with University Services: A Longitudinal Analysis”, Academy of Marketing Studies Journal, January. 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