An investigation on individual empowerment of telecentres users : A case study of three Pusat Internet Desa (PIDS) in Northern States of Malaysia

An investigation on individual empowerment of telecentres users : A case study of three Pusat Internet Desa (PIDS) in Northern States of Malaysia

Community informatics is an area that focuses on the implementation and application of information technology in communities. Empowerment as an important concept used in assessing the impact of technology within organizations and communities. The potential of empowering the communities is through th...

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Main Author: Zahurin, Mat Aji @ Alon
Format: Thesis
Language:eng
eng
Published: 2014
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T58.6-58.62 Management information systems
Online Access:https://etd.uum.edu.my/4475/1/s91117.pdf
https://etd.uum.edu.my/4475/2/s91117_abstract.pdf
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id my-uum-etd.4475
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Sheik Osman, Wan Rozaini
Mohd Yusof, Shafiz Afendi
topic T58.6-58.62 Management information systems
spellingShingle T58.6-58.62 Management information systems
Zahurin, Mat Aji @ Alon
An investigation on individual empowerment of telecentres users : A case study of three Pusat Internet Desa (PIDS) in Northern States of Malaysia
description Community informatics is an area that focuses on the implementation and application of information technology in communities. Empowerment as an important concept used in assessing the impact of technology within organizations and communities. The potential of empowering the communities is through the development of telecentres that provide a platform for acquiring various skills and knowledge. Nevertheless, previous studies indicated various problems in engaging community when using the telecentre. In addition, most of these studies were concentrating on the operational aspects of the telecentre rather than the users. Thus, the objectives of this study are to describe how psychological empowerment constructs such as intrapersonal, interactional, and behavioural reflect empowerment of Pusat Internet Desa (PID) users and propose a telecentre users empowerment model. This study had applied the psychological empowerment (PE) theory introduced by Zimmerman in 1998 to examine the empowerment outcome of the telecentres implementation. The study was conducted using qualitative investigation of the multiple-case study of PIDs. Data was obtained from the users through openended questionnaires and face-to-face interview. Observation was also carried out on the users’ behaviours and PID activities, while documentation reviews were performed based on the PID annual reports and bulletins. Data analysis was done using interpretation technique. The findings reveal that all factors; perceived control, self-efficacy, competence, motivation, critical awareness, decision making skill, problem solving skill, and coping and participation; show positive feedback except for leadership skill. This indicates that telecentre establishments can help in empowering the rural community in Malaysia. In addition, it is confirmed that the Zimmerman empowerment theory can be applied in the information systems environment. This study contributes to the development of a telecentre user psychological empowerment model. Moreover, it also contributes to the information systems body of knowledge particularly in the area of community informatics as well as to the telecentre establishment policies.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Zahurin, Mat Aji @ Alon
author_facet Zahurin, Mat Aji @ Alon
author_sort Zahurin, Mat Aji @ Alon
title An investigation on individual empowerment of telecentres users : A case study of three Pusat Internet Desa (PIDS) in Northern States of Malaysia
title_short An investigation on individual empowerment of telecentres users : A case study of three Pusat Internet Desa (PIDS) in Northern States of Malaysia
title_full An investigation on individual empowerment of telecentres users : A case study of three Pusat Internet Desa (PIDS) in Northern States of Malaysia
title_fullStr An investigation on individual empowerment of telecentres users : A case study of three Pusat Internet Desa (PIDS) in Northern States of Malaysia
title_full_unstemmed An investigation on individual empowerment of telecentres users : A case study of three Pusat Internet Desa (PIDS) in Northern States of Malaysia
title_sort investigation on individual empowerment of telecentres users : a case study of three pusat internet desa (pids) in northern states of malaysia
granting_institution Universiti Utara Malaysia
granting_department Awang Had Salleh Graduate School of Arts & Sciences
publishDate 2014
url https://etd.uum.edu.my/4475/1/s91117.pdf
https://etd.uum.edu.my/4475/2/s91117_abstract.pdf
_version_ 1747827743726239744
spelling my-uum-etd.44752022-06-09T01:07:00Z An investigation on individual empowerment of telecentres users : A case study of three Pusat Internet Desa (PIDS) in Northern States of Malaysia 2014 Zahurin, Mat Aji @ Alon Sheik Osman, Wan Rozaini Mohd Yusof, Shafiz Afendi Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Arts and Sciences T58.6-58.62 Management information systems Community informatics is an area that focuses on the implementation and application of information technology in communities. Empowerment as an important concept used in assessing the impact of technology within organizations and communities. The potential of empowering the communities is through the development of telecentres that provide a platform for acquiring various skills and knowledge. Nevertheless, previous studies indicated various problems in engaging community when using the telecentre. In addition, most of these studies were concentrating on the operational aspects of the telecentre rather than the users. Thus, the objectives of this study are to describe how psychological empowerment constructs such as intrapersonal, interactional, and behavioural reflect empowerment of Pusat Internet Desa (PID) users and propose a telecentre users empowerment model. This study had applied the psychological empowerment (PE) theory introduced by Zimmerman in 1998 to examine the empowerment outcome of the telecentres implementation. The study was conducted using qualitative investigation of the multiple-case study of PIDs. Data was obtained from the users through openended questionnaires and face-to-face interview. Observation was also carried out on the users’ behaviours and PID activities, while documentation reviews were performed based on the PID annual reports and bulletins. Data analysis was done using interpretation technique. The findings reveal that all factors; perceived control, self-efficacy, competence, motivation, critical awareness, decision making skill, problem solving skill, and coping and participation; show positive feedback except for leadership skill. This indicates that telecentre establishments can help in empowering the rural community in Malaysia. In addition, it is confirmed that the Zimmerman empowerment theory can be applied in the information systems environment. This study contributes to the development of a telecentre user psychological empowerment model. Moreover, it also contributes to the information systems body of knowledge particularly in the area of community informatics as well as to the telecentre establishment policies. 2014 Thesis https://etd.uum.edu.my/4475/ https://etd.uum.edu.my/4475/1/s91117.pdf text eng public https://etd.uum.edu.my/4475/2/s91117_abstract.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abdulwahab, L. & Zulkhairi, M.D. (2012). “Assessing the Catalyst and the Barriers to Rural Community Based Telecentre Usage”, Journal of Emerging Trends in Computing and Information Sciences, 3(6), 926-832. Adams, A., Blandford, A., & Lunt, P. (2005). Social Empowerment and Exclusion: A Case Study on Digital Libraries. ACM Transactions on Computer-Human Interaction (TOCHI), 12(2), 174-200. Aguila Obra, A. R., Camara, S. B., & Melendez, A. P. (2002). An Analysis of Teleworking Centers in Spain. Facilities Journal, 20(11/12), 394-399. Anda, B., & Hansen, K. (2006). 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