A study on electronic procurement's user satisfaction

This study examines the direct relationship between perceived ease of use, perceived usefulness, top management support, vendor assurance, vendor responsivenss and user‟s satisfaction. A total of 450 questionnaires were disributed to participants who had agreed to participate in this study. However...

Full description

Saved in:

Bibliographic Details
Main Author:	Wan Nurulhidayah, Wan Samsudin
Format:	Thesis
Language:	eng eng
Published:	2014
Subjects:	HF5548.7-5548.85 Industrial Psychology
Online Access:	https://etd.uum.edu.my/4589/1/s815959.pdf https://etd.uum.edu.my/4589/2/s815959_abstract.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.4589
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Othman, Siti Zubaidah
topic	HF5548.7-5548.85 Industrial Psychology
spellingShingle	HF5548.7-5548.85 Industrial Psychology Wan Nurulhidayah, Wan Samsudin A study on electronic procurement's user satisfaction
description	This study examines the direct relationship between perceived ease of use, perceived usefulness, top management support, vendor assurance, vendor responsivenss and user‟s satisfaction. A total of 450 questionnaires were disributed to participants who had agreed to participate in this study. However, only 312 questionnaire were usable for further analyses. Hypotheses for direct effect were tested using multiple regression analyses. Results showed that all variable tested in this study, namely perceived ease of use, perceived usefulness, top management support, vendor assurance, vendor responsiveness were significantly positively associated with user's satisfaction. Implications of the findings, potential limitations, and directions for future research are discussed
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Wan Nurulhidayah, Wan Samsudin
author_facet	Wan Nurulhidayah, Wan Samsudin
author_sort	Wan Nurulhidayah, Wan Samsudin
title	A study on electronic procurement's user satisfaction
title_short	A study on electronic procurement's user satisfaction
title_full	A study on electronic procurement's user satisfaction
title_fullStr	A study on electronic procurement's user satisfaction
title_full_unstemmed	A study on electronic procurement's user satisfaction
title_sort	study on electronic procurement's user satisfaction
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2014
url	https://etd.uum.edu.my/4589/1/s815959.pdf https://etd.uum.edu.my/4589/2/s815959_abstract.pdf
_version_	1776103651521069056
spelling	my-uum-etd.45892023-01-17T07:55:11Z A study on electronic procurement's user satisfaction 2014 Wan Nurulhidayah, Wan Samsudin Othman, Siti Zubaidah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5548.7-5548.85 Industrial Psychology This study examines the direct relationship between perceived ease of use, perceived usefulness, top management support, vendor assurance, vendor responsivenss and user‟s satisfaction. A total of 450 questionnaires were disributed to participants who had agreed to participate in this study. However, only 312 questionnaire were usable for further analyses. Hypotheses for direct effect were tested using multiple regression analyses. Results showed that all variable tested in this study, namely perceived ease of use, perceived usefulness, top management support, vendor assurance, vendor responsiveness were significantly positively associated with user's satisfaction. Implications of the findings, potential limitations, and directions for future research are discussed 2014 Thesis https://etd.uum.edu.my/4589/ https://etd.uum.edu.my/4589/1/s815959.pdf text eng public https://etd.uum.edu.my/4589/2/s815959_abstract.pdf text eng public masters masters Universiti Utara Malaysia ADB, A. D. B. (2013). e-Government Procurement Handbook (p. 135). Mandaluyong City, Philippines: Asian Development Bank. Aggelidis, V. P., & Chatzoglou, P. D. (2012). Hospital information systems: Measuring end user computing satisfaction (EUCS). Journal of Biomedical Informatics, 45(3), 566–579. doi:10.1016/j.jbi.2012.02.009. Alawneh, A., Al-Refai, H., & Batiha, K. (2013). Measuring user satisfaction from e-Government services: Lessons from Jordan. Government Information Quarterly, 30(3), 277–288. doi:10.1016/j.giq. 2013.03.001. Al-gharbi, K., & Al-kindi, A. (2009). IT/IS outsourcing from Omani organizations‟ perspective: motivations and reservations. International Journal of Management Innovation System, 1(1), 1–11. Almahamid, S., Mcadams, A. C., Kalaldeh, T. A. L., & Al-Sa‟eed, M. (2010). The relationship between perceived usefulness, perceived ease of use, perceived information quality, and intention to use e-Goverment. Journal of Theorethical and Applied Information Technology, 30–44. Aman, A., & Kasimin, H. (2011). E-procurement implementation: a case of Malaysia government. Transforming Government: People, Process and Policy, 5(4), 330–344. doi:10.1108/17506161111173586. Ambali, A. R. (2010). Determinants of E-Government Satisfaction: The case study of e-Procurement. In H. Rahman (Ed.), Handbook of Research on E-Government Readiness for Information and Service Exchange: Utilizing Progressive Information Communication Technologies (pp. 465–479). Hershey, New York: Information Science Reference. Amoako-Gyampah, K., & Salam, A. F. (2004). An extension of the technology acceptance model in an ERP implementation environment. Information and Management, 41(6), 731–745. doi:10.1016/j.im.2003.08.010. Baker, J. (2012). The Technology-Organization-Environment Framework. In Y. K. Dwivedi, M. R. Wade, & S. L. Schneberger (Eds.), Information Systems Theory: Explaining and Predicting Our Digital Society, Vo.1, Integrated Series in Informatin System 28 (Vol. 28, pp. 231–245). New York, NY: Springer New York. doi:10.1007/978 -1-4419-6108-2. Baroudi, J. J., Olson, M. H., & Ives, B. (1986). An empirical study of the impact of user involvement on system usage and information satisfaction. Management of Computing, 29(3), 232–238. Basri, S. Bin, Dominic, P. D. D., & Jehangir, M. (2011a). Organizational e-readiness impact on E-procurement implementation. In 2011 IEEE International Conference on Industrial Engineering and Engineering Management (pp. 605– 609). Ieee. doi:10.1109/IEEM.2011.6117988. Basri, S. Bin, Dominic, P. D. D., & Jehangir, M. (2011b). Technology readiness impact on E-procurement implementation. In 2011 International Conference on Business, Engineering and Industrial Applications (pp. 89–93). Ieee. doi:10.1109/ICBEIA.2011.5994 265. Bernama. (2013, July 10). Commerce Dot Com aims to increase revenue to RM 300 million by 2018. Retrieved from http://news.abnxcess.com/ 2013/07/commerce-dot-com-aims-to-increaserevenue -to-rm300mil-by-2018/. Boonstra, A. (2013). How do top managers support strategic information system projects and why do they sometimes withhold this support? International Journal of Project Management, 31(4), 498–512. doi:10.1016/j.ijproman.2012.09.013. Cabras, I. (2010). Use of E-procurement in local authorities‟ purchasing and its effects on local economies: Evidence from Cambria, UK. European Planning Studies, 18(7). Chu, P., Hsiao, N., Lee, F., & Chen, C. (2004). Exploring success factors for Taiwan‟s government electronic tendering system: behavioral perspectives from end users. Government Information Quarterly, 21, 219–234. doi:10.1016/j.giq.2004.01.005. Colesca, S. E., & Dobrica, L. (2008). Adoption and use of e-government services- the case of Romania. Journal of Applied Research and Technology, 6(3), 204–217. Retrieved from http://redalyc.uae mex.mx/src/inicio/ArtPdfRed.jsp?iCve=47413023006 Dalcher, I., & Shine, J. (2003). Technology analysis & strategic management extending the new technology acceptance model to measure the end user information systems satisfaction in a mandatory environment : A Bank‟s Treasury. Technology Analysis & Strategic Management, 15(4), 441=445. doi:10.1080/095373203000136033. Davis, F. D. (1986). A technology acceptance model for empirically testing new user information system: Theory and result. (Vol. 35, p. 291). Massachusetts Institute of Technology. Davis, F. D. (1989). Perceived ease of use and perceived usefulness, and the user acceptance in information technology. Management Information System Quarterly, 13(3), 319–340. Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. Davis, F. D. F. (1993). User acceptance of information technology: system characteristics, user perceptions and behavioral impacts. International Journal of ManMachine Studies, 38(3), 475–487. doi:10.1006/imms.1993.1022. Davis, J. A. (1971). Elementarv survey analysis. Englewood: NJ: Prentice-Hall. Delone, W. H., & Mclean, E. R. (2003). The DeLone and McLean Model of Information Systems Success : A Ten-Year Update. Journal of Management Information Systems, 19(4), 9–30. Doll, W. J., & Torkzadeh, G. (1988). The measurement of end-user computing satisfaction. MIS Quaterly, 12(2), 259–274. Ee, O., Abdul Halim, H., & Ramayah, T. (2012). The effects of partnership quality on business process outsourcing success in Malaysia: key users perspective. Service Business, 7(2), 227–253. doi:10.1007/s11628-012-0152-z. Esa, M. M., Rahman, N. A. A., & Munir, Z. A. (2013). ePerolehan: The implementation and future trends of eGovernment incentives. In 2013 IEEE Business Engineering and Industrial Applications Colloquium (BEIAC) ePerolehan: (pp. 17–21). Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention, and behavior: An introduction to theory and research (p. 480). Reading, MA: Addison-Wesley. Gatian, A. W. (1994). Is user satisfaction a valid measure of system effectiveness? Information & Management, 26, 119–131. Guimareas, T., & Igbaria, M. (1997). Client/Server System Success: exploring the human side. Decision Sciences, 28(4), 851–876. Gunasekaran, A., & Ngai, E. W. . (2008). Adoption of e-Procurement in Hong Kong: An empirical research. International Journal of Production Economics, 113(1), 159–175. Hair Jr. J.F., Money, A.H., Samouel, P., & Page, M. (2007). Resarch method for business. West Sussex: John Wiley & Sons Ltd. Holden, R. J., & Karsh, B.-T. (2010). The technology acceptance model: its past and its future in health care. Journal of Biomedical Informatics, 43, 159–172. doi:10.1016/j.jbi.2009.07.002. Hui, W. S., Othman, R., Omar, N. H., Rahman, R. A., & Haron, N. H. (2011). Procurement issues in Malaysia. International Journal of Public Sector Management, 24(6), 567–593. doi:10.1108/09513551 111163666. Hung, S. Y., Chang, C. M., & Yu, T. J. (2006). Determinants of user acceptance of the e-government services: the case of online tax filing and payment system. Government Information Quarterly, 23(1), 97–122. Iivari, J. (2005). An Empirical Test of the Model of Information System Success. The DATA BASE for Advances in Information Systems, 36(2), 8–27. Jang, C.-L. (2010). Measuring electronic Government procurement success and testing for the moderating effect of computer self-efficacy. International Journal of Digital Content Technology and Its Applications, 4(3), 224–232. doi:10.4156/jdcta.vol4.issue3.22. Kaliannan, M., Raman, M., & Dorasamy, M. (2009). E-procurement adoption in the Malaysian public sector: Organizational perspectives. In Proceedings-IEEE International Enterprise Distributed Object Computing Workshop, EDOC (pp. 189–194). Ieee. doi:10.1109/EDOCW.2009.533 1999. Kassim, E. S. (2009). Investigating Government-to-Business System Success : A Conceptual Framework. In ICEGOV2009 (pp. 176– 182). Kassim, E. S., & Hussin, H. (2010a). An integrative approach to inter-organizational system implementation and evaluation : The case of Government-to-Business. Communications of the IBIMA, 2010, 1–12. doi:10.5171/2010.694811. Kassim, E. S., & Hussin, H. (2010b). Public E-procurement: A Research Synthesis. 2010 International Conference on E-Education, E-Business, E-Management and E-Learning, 150–154. doi:10.1109/IC4E.2010.93. Kim, G.-M., & Kim, E. S. (2008). An exploratory study of factors influencing ASP (Application Service Provider). The Journal of Computer Information Systems, 48(3), 118–124. Lee, J. (2008). Striving for transparency and efficiency in e-Government: Procurement reform through e-Procurement. In 2nd International Conference on Theory and Practice of Electronic Governance (ICEGOV 2008) (2008) (pp. 183–190). Lee, S.-Y. T., Kim, H.-W., & Gupta, S. (2009). Measuring open source software success. Omega, 37(2), 426–438. doi:10.1016/j.omega.2007.05.005. Mathieson, K. (1991). Predicting user intentions: Comparing the technology acceptance model with theory of planned behaviour. Information System Research, 2(3), 173–191. Mohamed, N., Hussin, H., & Hussein, R. (2009). Measuring users‟ satisfaction with Malaysia‟s electronic Government systems. Electronic Journal of EGovernment, 7, 283–294. Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 417(4), 460–9. Osman, I. H., & Anouze, A. L. (2012). An analysis of methodologies utilised in egovernment research A user satisfaction perspective, 298–313. doi:10.1108/17410391211224 417. Othman, R., Jusoff, K., Zakaria, H., Nordin, N., Shahidan, Z., Muhammad, J., & Ghuslan, M. I. (2009). The Public e-Procurement in Malaysia. Interdisciplinary Journal of Contemporary Research in Business, IJCRB, 1(6), 143–157. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40. Perbendaharaan Malaysia. (2013). KERAJAAN MALAYSIA Perolehan Secara Elektronik. Pekeliling Perbendaharaan Malaysia. Retrieved November 07, 2014, from http://www.treasury.gov. my/pekeliling/topik/5.PK5 Combine-5.pdf. Ping, C. T. Y., Suki, N. M., & Suki, N. M. (2012). Service quality dimension effects customer satisfaction towrds e-Banking. Interdiscplinary Journal of Contemporary Research in Business, 4(4), 741–752. Rahim, M. M. (2008). Identifying Factors Affecting Acceptance of E-procurement Systems: An Initial Qualitative Study at an Australian City Council. Communications of the IBIMA, 3, 7–17. Reddick, C. G. (2004). The growth of e-Procurement in American State Government: A model and empirical evidence. Journal of Public Procurement, 4(2), 151–176. Rouibah, K., & Hamdy, H. I. (2009). Effect of management support, training, and user involvement on system usage and satisfaction in Kuwait. Industrial Management & Data Systems, 109(3), 338–356. doi:10.1108/02635570910939371. Sabherwal, R., Jeyaraj, A., & Chowa, C. (2006). Information System Success: Individual and Organizational Determinants. Management Science, 52(12), 1849–1864. doi:10.1287/mnsc. 1060.0583. Sambasivan, M., Wemyss, G. P., & Rose, R. C. (2010). User acceptance of a G2B system: a case of electronic procurement system in Malaysia. Internet Research, 20(2), 169–187. doi:10.1108/10662241011032236. Samsudin, N., Hashim, R., & Fuzi, S. (2013). Electronic Government outsourcing issues in Malaysia. Journal of Outsourcing & Organizational Information Management, 2013, 1–10. doi:10.5171/ 2013.619305. Seddon, P. ., & Kiew, M.-Y. (1996). A partial test and development of DeLone and McLean‟s model of IS success. Australian Journal of Information Systems, 4(1), 90–109. Suki, N. M. (2012). Examining Factors Influencing Customer Satisfaction and Trust Towards Vendors on the Mobile Internet. Journal of Internet Banking and Commerce, 17(1), 1–13. Tornatzky, L. G., & Fleischer, M. (1990). The Processes of Technological Innovation. Lexington Books. Lexington, Massachusetts. Urbach, N., & Müller, B. (2012). Information Systems Theory. In Y. K. Dwivedi, M. R. Wade, & S. L. Schneberger (Eds.), Information Systems Theory: Explaining and Predicting Our Digital Society,Vol. 1 (Vol. 28, pp. 1–18). New York, NY: Springer New York. doi: 10.1007/978-1-4419- 6108-2. Vaidya, K., Sajeev, A. S. M., & Callender, G. (2006). Critical factors that influence e-Procurement implementation success in the public sector. Journal of Public Procurement, 6(1&3), 70–99. Velsen, L. S. van, Steehouder, M. F., & Jong, M. D. T. de. (2007). Evaluation of user support : factors that affect user satisfaction with helpdesks and helplines. IEEE Transactions on Professional Communication, 50(3), 219–231. Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(2), 425–478. doi:10.2307/30036540. Wang, Y.-S., & Liao, Y.-W. (2008). Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success. Government Information Quarterly, 25(4), 717–713. Zhang, L., Lee, M. K. O., Zhang, Z., & Banerjee, P. (2003). Critical success factors of enterprise resource planning systems implementation success in China. In System Sciences (pp. 1–10). IEEE. Retrieved from http://ieeexplore.ieee.org/xpls/ abs_all.jsp?arnumber=1174613. Zhou, T., & Zhang, S. (2009). Examining the Effect of E-commerce Website Quality on User Satisfaction. 2009 Second International Symposium on Electronic Commerce and Security, 418–421. doi:10.1109/ISECS.2009.24.

A study on electronic procurement's user satisfaction

Similar Items