Good governance and government sector performance at Majlis Perbandaran Seberang Perai

Good governance is a basic management principle to strengthen government administrations in partnership with stakeholders. This implies that government administrations shall continuously change and develop to a more open, transparent, accountable, equitable, cost-effective and responsive form of gov...

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Main Author:	Caroline, Jim
Format:	Thesis
Language:	eng eng
Published:	2015
Subjects:	JS Local government Municipal government
Online Access:	https://etd.uum.edu.my/4612/1/s811041.pdf https://etd.uum.edu.my/4612/2/s811041_abstract.pdf
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id	my-uum-etd.4612
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Mat, Norazuwa
topic	JS Local government Municipal government
spellingShingle	JS Local government Municipal government Caroline, Jim Good governance and government sector performance at Majlis Perbandaran Seberang Perai
description	Good governance is a basic management principle to strengthen government administrations in partnership with stakeholders. This implies that government administrations shall continuously change and develop to a more open, transparent, accountable, equitable, cost-effective and responsive form of governance to gain trust from the public. This study intends as a guide to help personnel in the government sector to understand and apply common principles of good governance and performance at each level of the organization in order to bring about improvement. Through a quantitative approach, this study involved 1,890 staff from 15 departments of Majlis Perbandaran Seberang Perai (MPSP) aims to examine the relationship between good governance and performance. A total of 364 personnel responded to the survey. Analysis using software Statistical Package for Social Science (SPSS) version 20.0 has found five principles of good governance were significantly positive correlated with performance. Information and decision support was strongly correlated to the organizational performance while four other elements namely accountability, leadership, strategy management and performance monitoring and transparency were moderately correlated. A significant impact emphasized good governance principles are the key to enhance performance. It shows that good governance plays an important role in the allocation of resources and management staff to improve service delivery to the citizens. This will lead to building trust between government and citizen. A value added in the performance would also support and enhance the development and economy of the nation.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Caroline, Jim
author_facet	Caroline, Jim
author_sort	Caroline, Jim
title	Good governance and government sector performance at Majlis Perbandaran Seberang Perai
title_short	Good governance and government sector performance at Majlis Perbandaran Seberang Perai
title_full	Good governance and government sector performance at Majlis Perbandaran Seberang Perai
title_fullStr	Good governance and government sector performance at Majlis Perbandaran Seberang Perai
title_full_unstemmed	Good governance and government sector performance at Majlis Perbandaran Seberang Perai
title_sort	good governance and government sector performance at majlis perbandaran seberang perai
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2015
url	https://etd.uum.edu.my/4612/1/s811041.pdf https://etd.uum.edu.my/4612/2/s811041_abstract.pdf
_version_	1747827765363605504
spelling	my-uum-etd.46122021-03-18T06:36:23Z Good governance and government sector performance at Majlis Perbandaran Seberang Perai 2015 Caroline, Jim Mat, Norazuwa Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business JS Local government Municipal government Good governance is a basic management principle to strengthen government administrations in partnership with stakeholders. This implies that government administrations shall continuously change and develop to a more open, transparent, accountable, equitable, cost-effective and responsive form of governance to gain trust from the public. This study intends as a guide to help personnel in the government sector to understand and apply common principles of good governance and performance at each level of the organization in order to bring about improvement. Through a quantitative approach, this study involved 1,890 staff from 15 departments of Majlis Perbandaran Seberang Perai (MPSP) aims to examine the relationship between good governance and performance. A total of 364 personnel responded to the survey. Analysis using software Statistical Package for Social Science (SPSS) version 20.0 has found five principles of good governance were significantly positive correlated with performance. Information and decision support was strongly correlated to the organizational performance while four other elements namely accountability, leadership, strategy management and performance monitoring and transparency were moderately correlated. A significant impact emphasized good governance principles are the key to enhance performance. It shows that good governance plays an important role in the allocation of resources and management staff to improve service delivery to the citizens. This will lead to building trust between government and citizen. A value added in the performance would also support and enhance the development and economy of the nation. 2015 Thesis https://etd.uum.edu.my/4612/ https://etd.uum.edu.my/4612/1/s811041.pdf text eng public https://etd.uum.edu.my/4612/2/s811041_abstract.pdf text eng public masters masters Universiti Utara Malaysia Ahmad, I. P., & Saad, F. (2012).Auditor-General report: Financial performances improved in 2011 (All Business Daily, The Malaysian Reserve). Kuala Lumpur, Malaysia. Alexander, J. A., & Lee, S. Y. D. (2006). Does governance matter? Board configuration and performance in not for profit hospitals. The Milbank Quarterly, 84(4), 733-758. Armstrong, E. (2002). Combating corruption for development: The rule of law, transparency and accountability. Retrieved from http://unpan1.un.org/intradoc/groups/public/ documents/un/unpan005786.pdf. Armstrong, E. (2005). 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