Determinants of job satisfaction among commercial bank's employee: A case study of Affin Bank Berhad

Employee poor performance often relates to individual satisfaction towards his or her job. In this study, Two-Factor Theory was applied to determine the relationship between job satisfaction among Affin Bank's employees (as dependent variable) with compensation and benefit, work environment, re...

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Main Author:	Muhamad Helmi, Hamidon
Format:	Thesis
Language:	eng eng
Published:	2014
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/4673/1/s812914.pdf https://etd.uum.edu.my/4673/2/s812914_abstract.pdf
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id	my-uum-etd.4673
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Hanafi, Norshafizah
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Muhamad Helmi, Hamidon Determinants of job satisfaction among commercial bank's employee: A case study of Affin Bank Berhad
description	Employee poor performance often relates to individual satisfaction towards his or her job. In this study, Two-Factor Theory was applied to determine the relationship between job satisfaction among Affin Bank's employees (as dependent variable) with compensation and benefit, work environment, relationship with immediate supervisor and career advancement opportunities (as independent variables). The theory suggests that there are two factors that could satisfy and dissatisfy an employee. The first factor is the motivational factor which could encourage workers to perform their duty and achieves job satisfaction. The second factor is hygiene factor which will dissatisfy employee if it is not sufficient. Survey was conducted randomly among three hundred Affin Bank's employees in various departments and the result indicates that there are significant relationship between the dependent variable and independent variables especially for compensation and benefit and employee relationship with supervisor. Random interview with the employees also reveal that they were not satisfied with the payment structure offered by the Bank. Thus, it is evidence that motivational and hygiene factors have a significant impact to job satisfaction among bank's employees and confirm with the theory proposed by Herzberg
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Muhamad Helmi, Hamidon
author_facet	Muhamad Helmi, Hamidon
author_sort	Muhamad Helmi, Hamidon
title	Determinants of job satisfaction among commercial bank's employee: A case study of Affin Bank Berhad
title_short	Determinants of job satisfaction among commercial bank's employee: A case study of Affin Bank Berhad
title_full	Determinants of job satisfaction among commercial bank's employee: A case study of Affin Bank Berhad
title_fullStr	Determinants of job satisfaction among commercial bank's employee: A case study of Affin Bank Berhad
title_full_unstemmed	Determinants of job satisfaction among commercial bank's employee: A case study of Affin Bank Berhad
title_sort	determinants of job satisfaction among commercial bank's employee: a case study of affin bank berhad
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2014
url	https://etd.uum.edu.my/4673/1/s812914.pdf https://etd.uum.edu.my/4673/2/s812914_abstract.pdf
_version_	1747827777821736960
spelling	my-uum-etd.46732022-08-03T01:56:18Z Determinants of job satisfaction among commercial bank's employee: A case study of Affin Bank Berhad 2014 Muhamad Helmi, Hamidon Hanafi, Norshafizah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment Employee poor performance often relates to individual satisfaction towards his or her job. In this study, Two-Factor Theory was applied to determine the relationship between job satisfaction among Affin Bank's employees (as dependent variable) with compensation and benefit, work environment, relationship with immediate supervisor and career advancement opportunities (as independent variables). The theory suggests that there are two factors that could satisfy and dissatisfy an employee. The first factor is the motivational factor which could encourage workers to perform their duty and achieves job satisfaction. The second factor is hygiene factor which will dissatisfy employee if it is not sufficient. Survey was conducted randomly among three hundred Affin Bank's employees in various departments and the result indicates that there are significant relationship between the dependent variable and independent variables especially for compensation and benefit and employee relationship with supervisor. Random interview with the employees also reveal that they were not satisfied with the payment structure offered by the Bank. Thus, it is evidence that motivational and hygiene factors have a significant impact to job satisfaction among bank's employees and confirm with the theory proposed by Herzberg 2014 Thesis https://etd.uum.edu.my/4673/ https://etd.uum.edu.my/4673/1/s812914.pdf text eng public https://etd.uum.edu.my/4673/2/s812914_abstract.pdf text eng public masters masters Universiti Utara Malaysia Affin Bank Berhad Officer Association (ABBOA). Personal File. Baffour & Achemfuor (2013). 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Determinants of job satisfaction among commercial bank's employee: A case study of Affin Bank Berhad

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