The relationship between emotional intelligence, job demand and in-role job performance among senior 'P.T.D.' officers in Malaysia

The relationship between emotional intelligence, job demand and in-role job performance among senior 'P.T.D.' officers in Malaysia

Generally, this research focussed on the relationship between emotional intelligence, job demand and in-role job performance among senior P.T.D. officers. The main objectives of this study is to determine the relationship between emotional intelligence dimensions (i.e. self-awareness, self-motivati...

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Main Author: Reni Junita, Yahya
Format: Thesis
Language:eng
eng
Published: 2014
Subjects:
HF5548.7-5548.85 Industrial Psychology
Online Access:https://etd.uum.edu.my/4681/1/s815957.pdf
https://etd.uum.edu.my/4681/2/s815957_abstract.pdf
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record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Tan, Fee Yean
topic HF5548.7-5548.85 Industrial Psychology
spellingShingle HF5548.7-5548.85 Industrial Psychology
Reni Junita, Yahya
The relationship between emotional intelligence, job demand and in-role job performance among senior 'P.T.D.' officers in Malaysia
description Generally, this research focussed on the relationship between emotional intelligence, job demand and in-role job performance among senior P.T.D. officers. The main objectives of this study is to determine the relationship between emotional intelligence dimensions (i.e. self-awareness, self-motivation, managing emotion, mentoring emotion and relating well) and in-role job performance. Besides that, this study also aimed to examine the inverse relationship between job demand and in-role job performances. Thus, ths study focus on senior officers of Administrative and Diplomatic Service (P.T.D.) scheme in Malaysia. This study covered officers from grade 48, 52 to 54 from 24 ministries and department in Putrajaya, Malaysia. The samples about 330 officers were drawn from the total population of 1929 officers by using stratified simple random sampling method. However, only 120 officers returned feedbacks and being the respondents for this study. The collected data were analyzed using SPSS software application version 22.0. This research was using multiple regressions analysis to test the data. The findings indicated that there was no significant relationship between emotional intelligence dimensions and in-role job performance. The job demands also produced the same result. Thus, there was no significant inverse relationship between job demand and in-role job performance. In summary, it could be concluded that the in-role job performance for senior PTD officers were neither affected by emotional intelligence dimesions, nor job demand. The implications of this study were discussed by applying the Herzberg two factors theory into current situations of public services in Malaysia. Lastly, due to limitations found in this study, several recommendations were proposed for future research.
format Thesis
qualification_name masters
qualification_level Master's degree
author Reni Junita, Yahya
author_facet Reni Junita, Yahya
author_sort Reni Junita, Yahya
title The relationship between emotional intelligence, job demand and in-role job performance among senior 'P.T.D.' officers in Malaysia
title_short The relationship between emotional intelligence, job demand and in-role job performance among senior 'P.T.D.' officers in Malaysia
title_full The relationship between emotional intelligence, job demand and in-role job performance among senior 'P.T.D.' officers in Malaysia
title_fullStr The relationship between emotional intelligence, job demand and in-role job performance among senior 'P.T.D.' officers in Malaysia
title_full_unstemmed The relationship between emotional intelligence, job demand and in-role job performance among senior 'P.T.D.' officers in Malaysia
title_sort relationship between emotional intelligence, job demand and in-role job performance among senior 'p.t.d.' officers in malaysia
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2014
url https://etd.uum.edu.my/4681/1/s815957.pdf
https://etd.uum.edu.my/4681/2/s815957_abstract.pdf
_version_ 1747827779358949376
spelling my-uum-etd.46812022-09-07T02:00:40Z The relationship between emotional intelligence, job demand and in-role job performance among senior 'P.T.D.' officers in Malaysia 2014 Reni Junita, Yahya Tan, Fee Yean Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5548.7-5548.85 Industrial Psychology Generally, this research focussed on the relationship between emotional intelligence, job demand and in-role job performance among senior P.T.D. officers. The main objectives of this study is to determine the relationship between emotional intelligence dimensions (i.e. self-awareness, self-motivation, managing emotion, mentoring emotion and relating well) and in-role job performance. Besides that, this study also aimed to examine the inverse relationship between job demand and in-role job performances. Thus, ths study focus on senior officers of Administrative and Diplomatic Service (P.T.D.) scheme in Malaysia. This study covered officers from grade 48, 52 to 54 from 24 ministries and department in Putrajaya, Malaysia. The samples about 330 officers were drawn from the total population of 1929 officers by using stratified simple random sampling method. However, only 120 officers returned feedbacks and being the respondents for this study. The collected data were analyzed using SPSS software application version 22.0. This research was using multiple regressions analysis to test the data. The findings indicated that there was no significant relationship between emotional intelligence dimensions and in-role job performance. The job demands also produced the same result. Thus, there was no significant inverse relationship between job demand and in-role job performance. In summary, it could be concluded that the in-role job performance for senior PTD officers were neither affected by emotional intelligence dimesions, nor job demand. The implications of this study were discussed by applying the Herzberg two factors theory into current situations of public services in Malaysia. Lastly, due to limitations found in this study, several recommendations were proposed for future research. 2014 Thesis https://etd.uum.edu.my/4681/ https://etd.uum.edu.my/4681/1/s815957.pdf text eng public https://etd.uum.edu.my/4681/2/s815957_abstract.pdf text eng public masters masters Universiti Utara Malaysia Abdul Harnid, A.S. (1996). The Chief Secretary to the Government, Malaysia. MPH Publishing. Abdul Hamid, N. (2005), Relationship Between Emotional Intelligent and Carer Success. Master thesis of science (Human Resource Management), Universiti Utara Malaysia, Kedah, Malaysia. Abdul Razak, N. (2011). Understanding emotional intelligence factors and individual commitments towards organizational change. Master thesis of science (Human Resource Management). Universiti Utara Malaysia, Kedah, Malaysia. Abu Hassan, T. (1991). 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